October 2021 by Joseph Dean
Made an appointment but didn't matter. Only one guy working. Had to leave for work before finishing I was there so long so now I have to go back.10/17 Update: what's the point of replying with a contact email if you're not going to respond, tmobile?
September 2021 by Jason Ryan
No one there is helpful. The employees including the manager are rude and do not care about helping customers. They lack training and they take it out on the customers. T-MOBILE should shut them down. I will never return to that store.
August 2021 by Champain Pulliam
Awesome staff very sweet and kind
July 2021 by Ian Smith
So slow. The tablets the employees use are so slow, what was wrong with a keyboard and mouse? I waited 45 minutes in the store only to be told it's faster to just call in.
July 2021 by Shirley Hugh
Went there to check out new deals end up getting great deals with Apple Watch! As always Mathew the retail store manager exceeded our expectations. Kyle helped my daughter switch to T-Mobile/Ssprint.
July 2021 by Johnny Hernandez
Take too long with everything shouldn’t have too wait 3 hours just to buy a phone when there is only 1 costumer in the store.
May 2021 by Cynthia Lacey
April 6th my boyfriend Norman Theisen and I finally went in to upgrade our phones. At the time Norm had a iPhone 8+ with no damage and I had a Galaxy S8+ with a cracked screen. We received help from several reps since the store was empty at the time. The reps names were Matthew, Jamie, another one that started with a J that I can't recall and a rep visiting from Rockford by the name of Joey. All the reps were extremely knowledgeable and helpful. With that being said, I originally wanted to switch from Galaxy to iPhone but was told that we would receive a trade in amount of $800 for Norm's iPhone and a trade in amount of $830 for my Galaxy if we stayed with the brand we currently had and the phones were in good condition. So to get the $830 trade in value on mine I went to SmartphonesPLUS and repaired the screen for $256.79 while they upgraded Norm's and then upgraded mine. I explained in the beginning that I wanted to pay all that I could upfront so that the bill wouldn't go up; the balance due would zero out by the trade in credit. However when we look at our account it shows a trade in credit of only $200 for Norm's phone and $500 for mine. Even though these are still very good trade in amounts, they are not what we were told we would receive. So we went back in and spoke to a young rep about a week after we purchased them. We took in our receipts and explained the situation. He took copies of the receipts and made notes on them. We were told that he would have to speak with the store manager to see what he could do to help us and that he would call one of us to let us know. We gave it a week and never heard anything. So again we went in. This time we spoke to Matthew who remembered us. He retrieved the receipt copies and said that he would get ahold of the store manager and would call Monday to update us. Again that was a week ago and we have heard nothing. I am really displeased with the fact that a rep can promise anything they want but t-mobile does not back what was promised. I also am displeased that not one person has gotten ahold of Norm or I to correct the issue. Now that they have us in a new contract we are being ignored. If I would have known that I wasn't going to get a trade in of $830 then I would have went ahead and switched to an iPhone and I wouldn't have paid to fix my old one. Now our bill has gone up since I owe more then promised on our new phones and I missed an opportunity to try an iPhone. After this experience I am not sure I want to stay with t-mobile and am seriously thinking about switching to a new service when our contract is up.
May 2021 by Calleen Randall
Did walk out for a short time, felt unsafe, due to another customer in there with a gun customer was getting a little irate . Refused to wear mask . Rep was explaining to him store policy. And he wanted to argue with the store repSo I felt uncomfortable and walked out of the store until he left then I went back in .
May 2021 by Jeffrey Tuttle
Finally decided to upgrade my phone, and of course there out of stock, with none available in the area. Fail
April 2021 by NyTroyana Bland
Always very busy and there's no chairs for customers to wait or even while being serviced I would recommend Wiley blvd location
February 2021 by Haver Qlh
After nearly 12 different phone calls and 4 and a half days we have finally switched plans. While this store was as helpful as they could be, I couldnt help but feel as though my family and I were hassled through the entire process. Between the online support not answering questions, changes in our plan due to employee negligence which led us paying more than what we were supposed to and playing a game of "Im not responsible for this, go ask these people." I am going to have to suggest to not choose Sprint as a carrier, maybe peoples experience is different else where but all I have had with Sprint for beginning to end was grief.
February 2021 by Adam Hoge
I only have good things to say about this store and its manager, Matthew. I had called into customer care multiple times to try to get my daughter's replacement iPhone activated with no success and was pretty frustrated.Matthew picked up my call and he helped me understand the process and what I would need to do to get this done. Specifically, he helped me understand how there are different type Sim cards for different device types and I needed to be sure that I was using the correct one that came with the phone, a "Type D" sim. He then told me how to get the IMEI and MEID from the phone and the correct number to call to get it activated once I got that information together. I called the customer care number and the activation went through just like clockwork.That is what I call an excellent customer experience!
December 2020 by Thom Bollinger
Great experiences with Matthew and Jamie. They were able to troubleshoot connectivity issues and get me up and running QUICKLY. On top of that, they were friendly and professional. Thanks!
February 2020 by Daniel Simmons
I received a voice mail from Kimber, who is an employee at this location. At the same time, I received text messages stating that services were added to my account.
January 2020 by Sean Duff
Not good. We didn't get what they said we would, service and coverage sucks
