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January 2024 by Jameela
The worst customer service experience. THIS IS A THIRD PARTY STORE meaning they apparently can’t or won’t do anything to help you in a situation that is not your fault. The associate failed to go through my options of iPhone 15 with me and gave me the wrong phone, and then refused to take accountability and fix their mistake. Expect to be met with attitude and hostility. Go to the t mobile in Edgewood instead! They are corporate store.
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January 2024 by Melissa A Bender
I don't like the fact I'm being told to switch carriers
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November 2023 by Shawnice W.
worst store and customer service EVER!! Every time i go in this store its for sure a waste of time! EVERYTIME! The employeess are NEVER on the same page and will literally argue with the wrong information! The NEVER know about updated promo's and are the reason i mossed the date to take advantage of a promo because once again, they had the wrong info. today i went in and this man argued with me for like 5 minutes before letting me know that this is not even a corporate store and actually couldn't help me with anything! He got frustrated when i was trying to explain what customer service told me and continuously cut me off in the middle of my sentence! This store IS THE WORST PART OF T-MOBILE! THE WORST!!
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October 2023 by Drea Cayler
Nick was amazing. Honest, knowledgeable & went above & beyond to ensure that my Dad was set up on the plan for his needs.
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September 2023 by Jeff Martin
Terrible service. I called 611 to get a warranty, and they told me to go into the store with my ID to get what I wanted. Went in the store, and they told me I needed to call customer service. This place is trash
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July 2023 by Miguel Pineda
The assistant manager kyle is a liar!!! he first told me that with my trade in my iPhone plus phone line and protection plan and screen protector the total would be 118 my first bill was like 180 I dropped the protection plan got it down to 160 when they applied my trade in credit it went down to 140. I went back in and asked why they said it didn’t look right so they lowered it to 126 I asked is this what I will be paying from now on always moving forward the lady main manager said yes, this month it went back up to 140 I get oh sorry for the misunderstanding sir everything looks valid and it looks like it’ll be $140. Moral of the story get everything in writing never take their word for anything. I had to change my plan to their most basic essential plan and get autopay to bring it down to $125 supposedly we’ll see what the future bills say. Sad really I’ve been a customer with T-Mobile for over 4 years and never had I had an issue this aggravating. Be weary of what you’re told , don’t believe their words and promises get all the numbers on paper! And even then they like leaving things out cause when u get your actual bill the numbers change and thenn they say it’s taxes or whatever else they failed to mention at the time.
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June 2023 by Bill
I transfer my phone with them but had connection problems when I got home. So the next day I returned and had to upgrade to 5G phone. I paid out $60+ when I transferred my phone the next day I had to get a new contract with the new phone and shell out another contract fee. (First contract was non refundable says manager.) So I am not very happy about getting charged twice.
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June 2023 by David Boote
Upgraded a phone today on one of the lines on my account...staff could not have been more helpful and efficient. I would give them an A+. Thanks! Olivia and the Store Manager.
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February 2023 by Melissa Richardson
I got a new SIM card and Olivia put it in for me and even took care of getting my calls un-forwarded.
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February 2023 by Tommie B
Staff is very friendly and say hello to everyone even if they are with another customer! My preferred location to go to for t mobile help
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November 2022 by Dione LaFond
This is the worst experience I have ever had. I found out that they add extra lines totaling over a 1000. And when returning to the store I spoke with Oliva the store manager ask for help after the pervious store Manger is added these accounts. I was told the district manager rocky would be fixing my credits all lies. SMH if you want to be robbed discreetly this is the place to go. Have to go through corporate to address my own concerns this is the most unprofessional place to go
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October 2022 by Megan Mishmash
Used this store to switch from Verizon as well as trade in mine and my husband’s phones for new ones. The employee that helped us asked him what color phone he wanted but didn’t ask me. After telling him that I wanted mine in blue, we noticed after the order was placed that my phone was ordered in the wrong color. My husband called the store who redirected him to t mobile support who told him to talk to the store about the issue. They were going to replace the phone and charge us a restocking fee without telling us until I specifically brought it up, even though it was their mistake that led to us needing to switch the phone which they also had in stock in the store. Then they gave us two of the same shipping slips so we ended up going to a different store to get that fixed. That other store told us that they could send in our phones for us instead of us having to do so ourselves. Staff was nice but 10/10 would not recommend the T Mobile store on Blairsferry.
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October 2022 by Nick S
Cell phone stores get a pretty bad rap, but this T-Mobile one has always done a good job for me, and most recently went above and beyond to do an upgrade, working after hours to get it done. Thanks!
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September 2022 by Bob Carlson
I went in thinking my unique situation was going to cause confusion and frustration. However, Kyle handled it like a champ. I have never been so impressed with the quality of customer service I received and will definitely come back if I have any related needs in the future
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September 2022 by James Hoover
I had an issue with my galaxy s22 ultra that calling Samsung twice and visiting "ubreakifix" and bestbuy twice couldn't fix. This tmobile store helped me resolve the issue in less then 30 minutes.#NewPhoneOnTheWay
