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July 2025 by Bry
their customer service outside of the actual store is ridiculous. the store itself in marion/cedar rapids is amazing!
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July 2025 by Kyle Chyma
Service was great for the wife
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June 2025 by Sarah Fenzel
I went in to get help finding my foundation, and the woman helping me was super nice and helpful. She also gave me some great recommendations for other stuff I needed. It's a great place to go if you're into makeup or if you need some help with it.
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June 2025 by Jason Derderian
Poor selection for Men's products.
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June 2025 by Jimmy Baker
Helpful staff and friendly
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March 2025 by Marchell Okken
Truthfully, I’ll never need products from the store, but as part of my job, I had to shop for some cosmetics. I came into the shop and I was instantly overwhelmed with the size and amount of cosmetics. There were there. I’ve never been in the shop before I found a nice young lady her name is Laine I would’ve spent hours trying to find the products I needed, but she was kind enough to take me and find everything I needed within two or three minutes. This lady really saved the day for me.
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March 2025 by Kristina Friedrichsen
Lane was amazing! So kind and helpful.
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March 2025 by Brad Peterson
Disorganized and chaotic are my only reviews that I can say. I eventually got what I needed, but I had to track down an employee to find it. There is little logic when it comes to finding the appropriate product.
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November 2024 by Sabrina Wakeham
***DON'T OPEN AN ULTA CREDIT CARD.***
I was approved for the Ulta MasterCard.
I usually do not open store cards but they offered a savings of $40 and I agreed. About 30 days later the statement arrived but was apparently delayed and arrived after the due date. I went online and paid the bill in full immediately. Also messaged their online chat so they were aware of what happened. Fast forward 2 months and I receive a call saying my statement is past due. I said no, it was paid in full. Come to find out they charged a late fee and a second late fee on a late fee and interest. I asked why I hadn't received a statement and she said I enrolled in online statements. I said that I hadn't and this is exactly why, if I don't see a bill, I don't know a payment is due. So I had to call the credit card customer service and they were only willing to give me a partial credit for $15 (only half of one of the late fees.) on a balance of $63 of fees. I have never been treated like this. Late fees on top of late fees, is that even legal?
So then I said I wouldn't pay the fees and they said an additional late fee will be charged every month with interest on the balance. Then I said cancel the card, she said if it is cancelled the $15 credit they did give me would be reversed and if not paid I would have additional charges.
What the what???
Do not open an Ulta credit card. Comenity is not a reputable company.
Called customer service and went to the store, I was told oh I am surprised at that but you have to speak with Comenity customer service.
I will never shop at Ulta again!!,😠😠😠
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October 2024 by Cat Maring (DrkAngel)
The second time within about a week that I’ve went to the salon, both times I had Kaitlin as my stylist, she is absolutely amazing as a stylist and with her customer service skills, though I can’t guarantee anyone I know would go in, I will be recommending her to anyone that asks.
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August 2024 by Nicole Stevens
I had a tremendously bad experience with a product that I had gotten here. I shop here very often. I went into the store today to talk to a manager about it and I spoke with Anaisa, the sales manager. I as expecting pushback or even just next to nothing for help. She was so compassionate, sweet, and personable. I felt empowered leaving from my conversation with her. You’ve put the exact right person into this position. Please give her a bonus or a raise or something. She’s awesome! Based off just this interaction alone, I would recommend everyone to shop this Ulta.
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August 2024 by Anna Pearson
Great place I got my hair dyed there and got my ears pierced and they did it great they were very comforting about it when I was scared.
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July 2024 by Taylor Shelfo
Tyler was amazing she helped me find the PERFECT foundation color & style for my wedding. She was so friendly, kind and extremely knowledgeable - she helped me create my entire wedding makeup look. I’m so grateful!! stellar customer service
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July 2024 by Jeri Lea Hines
Humongous assortment of products too many choices
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July 2024 by Bethany K
Kassidy and Yaya at Ulta helped color match me, and they were so so so kind ☺️ I really appreciated all their help! ❤️❤️❤️
