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December 2023 by Edward Baglan
They've been my bank for 13 years since high school. Since moved out of Charles City for college and now live in Chicago, they're still my bank and continue to give great services for being so far away.
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November 2023 by Hanna Gibson
Don't open an account!Deposited a check into my savings but since it was dormant they're withholding all my money for at least a week maybe more! - thanks, definitely didn't need to buy groceries for my family or gas in my car
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May 2023 by David Allen
The chip on my debit card is worn out. I won't get a new one for another 9 months. I called and requested a new card and was told I would be charged $29.00. The woman told me that it was my responsibility to keep the card from wearing out. I called First Citizens and asked what they charged for a replacement card. FREE! For a lost card-- $10.00. First Security is Apparenty just pocketing the fee.Update.They let me know that they will no longer be charging for replacement cards.
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August 2021 by Tina Iverson
Normally I don't have a issueBut this morning the teller Michelle was down right RUDEI go in to cash a check and put some in savings. Well she just put it all in savings with out even looking at amount.Told her what I wanted in savings and before I could say how I wanted the rest in cash she continues to do what she wants.Told her again what I wanted and she gets an attitude.Will definitely not let her wait on me again
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November 2020 by Katelyn Marion
I have banked here my entire life- even when I lived in other cities and while I was traveling abroad. Online banking and the mobile banking app made that possible and very easy.The extended hours through video banking are likewise very convenient!I also recently worked with the lending side for the first time. Erin was very helpful and thoughtful in answering all of my many questions as I went through the process of buying my first home. I'm very happy with how everything worked out!
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May 2020 by Beth Noble
Love this bank and everything about it!!
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December 2019 by Dylan Freese
Online is usually down when you need it. This place is a joke and customer service is useless. Another perk of keeping connections back in this town. Useless.
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November 2019 by Dirk Morrow
I got sick and tired of the technical issues, I got screwed over on the balance changed literally in front of my eyes shortly after labor day.
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October 2019 by Rachel
So sick of all their technical issues. Got double charged for my atm withdrawals on Tuesday and now it's Friday and can't login to my account because they are having more "technical issues" according to the bank rep. But if I'm $3 overdrawn in my account I get a $30 charge asap. Maybe I should start charging them $30 everytime I can't access my account! switching banks! Have been a customer for 21 years. I'm done!
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September 2019 by Ryan Wolfe
Great company, very helpful and customer-focused employees.
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September 2019 by justin silber
This bank is a joke and a half. Have had nothing but problems with them. Has gotten to the point I’ve pulled everything out of them!
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March 2019 by Denise Dao
Don't Care for the Dumont bank, too much gossip going on with- out facts, should not gossip about members of the bank, will be leaving soon
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July 2018 by La Rose Cero
ALL THAT & MOORE😇
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February 2018 by smile_gang merten
Does not call back when your money is missing when online balance says we have that much to spend then they say we don't even tho we sent them screen shot of what our balance said we had still my check that came in had to cover our over draft that shouldn't have been there to be gain with .. and there online does not keep up with transactions
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January 2018 by Matt Janssen
Will cover debt without notifying you beforehand, will cancel your card without you knowing beforehand.. but is extremely stressful new to this new small town situation
