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December 2023 by Andy C.
Bought an LGdryer. Paid way too much. It would never completely dry clothes. They kept saying it was working fine. It was new and under warranty and they charged me for service calls and said it was working fine just dont use eco mode. Tried this and several settings still took 1-1.2 hours to dry any clothes that were heavy. It did heat up and wasn't blocked. Found out the normal cycle was programed to always use eco mode by another company tech and got charged another service call. 400 in service charges to tell me never to use eco mode and that it heats up fine. Hate it! Will never buy another LG product or go to urness hardware ever again. I bought local then they said i had to deal with company after i complained numerous times.
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May 2023 by Ania Renteria
We were so impressed with the way they took care of us. We bought a new washing machine, they delivered it and installed it!Amazing customer service ! Friendly and helpful! We highly recommend them!Thank you so much for your help!We greatly appreciate you!
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September 2022 by Linda Johnson
Bought a new oven for a very reasonable price. Quick and easy Delivery and installation . Was telling friends about how happy I was with them and several of them commented on how happy they were with Urness appliance also
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September 2022 by Jerry Lockwood
Nice to rent things wen needed..great store. Been there since I was a little guy..worker's are shy don't have much 4 conversations but lead u to things ur looking 4
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August 2022 by Jeri Welp
Clean store, fully stocked with all the items i needed. The staff was helpful and friendly.
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March 2022 by Jeri Hofland
Clean store, fully stocked with all the items i needed. The staff was helpful and friendly.
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March 2022 by Lori S.
We are the owners of a 2nd home that our sons live in, the fridge quit on Wednesday, purchased a fridge from Urness on a Friday, with it will be delivered on Wednesday--Friday at the latest. Wednesday came and went,... Friday came and went without Fridge. On Saturday we went and picked up the fridge. When I went in not only would no one come wait on me. Across the store I had an employee me ask me what I needed. The owner headed for the hills, yes Dan, I saw you. I asked for the refund for the delivery and installation we had paid for. Was told it would be cut on Monday so we'll see. The person who told me that the refund would be cut Monday said he didn't understand why the fridge was picked up. This was day 10 without a fridge. REALLY!! All the time shouting across the store. I have not done business with this business for a reason. We wanted to support our local guy. In the day and age of big box stores, expected better from the local business. I generally don't leave reviews but feel people need to be aware of the lack of customer service this business has.
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December 2021 by Jason Semans
Very helpful staff. Large selection of plumbing, heating, household needs along with appliances and a nice selection of tools and equipment to rent.
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December 2021 by Susan OConnor
Very helpful and great to work with. Lots of selection and good prices.
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October 2021 by John Taylor
Great service, friendly and outstanding selection. Very pleased with experience at Urness Hardware & Appliance. We will be back!
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September 2021 by Kathy Schnell
I bought an LG washing machine in April. Nice washer. I spent about a thousand bucks. Today, a rude store clerk actually hung up on me when I called with a complaint. We can buy great appliances in a lot of places. We don't have to buy from a store that employs abusive people. Who does that and still keeps their job? Do you wonder if I'll do business here again, or recommend to a friend to go there? I'll let you guess.
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September 2021 by Tony Davis
Great appliance selection and we got a superb deal. Staff was super friendly and knowledgeable. Highly recommend!
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August 2021 by Angelika Cuneo
Friendly and helpfull staff , comprehensive inventory . No need to drive to bigger city you can find what you need at this store
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August 2021 by Deborah Knowles
Awsome customer service needed water filter for fridge they called around and and picked it up the next day
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May 2021 by Mary Thomas
Agree. Fine service.