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February 2024 by Sharmon Moss
Clean, spacious room. Very comfortable bed. Friendly staff. Great shuttle to/from the Surf Ballroom.
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February 2024 by Adam M
Staff were super friendly. I believe it was Vicky who got me all set up and checked in. Overall the rooms and hotel itself are pretty nice but when you walk into the lobby and down the halls it has a bit of an old/musty smell instead of a nice clean/inviting smell so the building shows its age a bit but it is fairly updated. The room was a little better smelling. Other than that though everything was pretty good! Room was clean and presentable. There is a train that goes by at night that might wake you up though. Decent hotel though for a quick short stay and easy access from the highway with lots of room to park large vehicles right next to door in the lot if needed.
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February 2024 by jason Dermody
The rooms were nice, convenient From I-35 with lots of food options nearby. But as an elite reward member, when you request something simple then need should be met, especially on a not so busy night!!!
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February 2024 by IOWA MIKE
Nice clean rooms with a pool and restaurant on site. Close to places to eat and the intersate.
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February 2024 by Lora Millard
Couple times went to front desk, nobody there. Room was clean and comfortable. 3 stars because it was basic. The silverware at breakfast was pretty grungy looking, so I used plastic. Underground tunnel was dripping water from a light fixture and smells musty down there.
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February 2024 by Leslie Parrott
The rooms are kinda small but clean. Beds are comfy. Pillows could use some upgrading. Staff is fantastic. Very nice and helpful. Very pet friendly. Bonus it’s connected to Bennigans so you don’t have to go out in the cold to get food.
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January 2024 by jporterrscl
My truck broke down in this town.They have a shuttle service and clean rooms.
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January 2024 by Ashley E. Miller
My stay was ok. The rooms were clean & comfortable. The pool was a decent size for the kids to play. It doesn't have a hot tub which was disappointing considering how big the pool area is. The staff were really friendly and accommodating.The only negative but also a major concern is their doors to the room doesn't shut easily and even when locked doesn't really seem secure. I was actually really nervous about safety at this hotel. I put a chair & our large cooler in front of the door to feel more secure. I also wasn't thrilled about the two doors. Each room (at least on the lower level) had one door inside the building and one on the outside.
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December 2023 by Karissa M
Easy and basic stop along the highway on a long trip! Great for our dog! Our room had an inside and outside door which made it so convenient for a pet. Loved that feature.Nothing fancy, but there was a restaurant (Bennigans) we ate for dinner and free breakfast in the morning. All the basic comforts and nothing over the top.
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December 2023 by Jeremy Killen
Staff was very friendly and acommidating. Room was clean and comfortable. Had a restaurant on site Bennigans. All in all happy with my stay.
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October 2023 by B.A. Moll
Greeting was not friendly at all. Eddie at desk seemed annoyed and not pleasant, clearly doesn't like his job. Room was small with small beds. Asked for first floor but got 3rd which is fine. As soon as we got of elevator it stunk like cigarettes. Best Western is my go to and this one is a low in rankings. Probably should have looked around.Noteworthy details: Not a good value.
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October 2023 by Kristy Clendenen
Drove 10hrs was tired and needed a place to crash. Got checked in and she told me my family of 4 was staying on the adject building. We drive around to not be able to get in the building. Looked like where the constitution workers stayed as there truck's were parked outside and they also were outside yelling, drinking... partying!! Had to drive back to front desk- OH you must of deactivated your card. Went back to get in... still didn't work! Went back the THIRD time to Front Desk. After she had go wait on other customers- who got room after room inside the main building with an ELEVATOR. She decided to walk with us to the other building. We get there- keys don't work! She even had a regular key to the door and it didn't work. So she walks (my husband and I) around to the other side door and that worked. All while my kids stayed in van outside the main building with doors locked. After we got into the building I had to walk back around and get our van and kids. We unloaded while someone propped door open to building so we could get back in. Dragged our suitcases up the stairs since there obviously is NO Elevator. I just injured my leg last week falling down stairs. So all the climbing and walking sure didn't help! I took my van and parked back at main building. I sire didn't eqnt to leave it out back with the partying going on outside. I had to stop at Front Desk AGAIN and get a different remote for TV as the one we had didn't work. If I wasn't so tired I would of demanded my money back. My bill was over $150 for one night. It definitely was not worth the money!Safety: Didn't feel safe at all in back building.
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August 2023 by Danny Cochran
I broke down an came here to wait 5 days on my truck to be fixed.. The staff here the manager Scott an Mandy, Amber at the front desk an Megan with the housekeeping staff Sam an the afternoon staff the over night staff I wish I had all there names, they where wonderful helpful pleasant the best service I have ever had staying at a hotel, an at my age I have stayed at a lot of places that where nice but these people here are the best. Thank you all for everything Danny.
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August 2023 by Julie Buckallew
Parking is a nightmare and confusing, stayed here for business and my company had several of us staying here. The corporate card had a problem with my room they way it was booked or something. They made my room card not work so they could talk to me which is perfectly understandable. Problem was there was a movie production happening I guess and the owner was to concerned with those people that when I went to the desk and said my card wasn’t working (cause at the moment I didn’t know what was going on) he just fixed the card and didn’t say a word. After working a long strenuous day I go to bed at 830pm at 930pm someone is POUNDING on my door. (The owner) I open the door and automatically he is a j***** telling me the card on file didn’t work and I owed money and I needed to call someone and get it fixed. I needed to come down to the front desk immediately. Make a longer story short it got fixed. The way it was handled was ridiculous I understand they want paid but it could have waited till morning since HE screwed up and HE let me in my room and I was there for another 3 days. After the altercation he still acted like a j*** when we passed each other. He’s just glare at me and turn away . But the other people were GREAT! Would have given a 5 star but you can’t treat everyone like criminals.
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June 2023 by Pizza Man
We stayed here on our wedding night and we were upgraded to a suite on the 5th floor, very nice and spacious, dined at the attached Bennigan's and it was delicious, Definitely
