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December 2023 by Google user
Tried to apply for home equity loan, turned down cause they look at credit score. You have to have high score in order to be APPROVED. Doesn't matter why. Don't care if repayment comes out your account. Don't look at that. Only credit score. ?. Apparently owning your home means NOTHING. Ascentras head loan person called due to my review sent to me (email) which still didn't change my opinion. They just Don't like BAD REVIEWS. (My opinion)
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July 2023 by Holly Mangels
Detailed information about the lobby closing on s 14th st clinton was given to me by a very knowledgeable teller. Thank you...
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April 2023 by Jacob Gilman
I switched to Ascentra after some negative encounters with another credit union in the local area. I did my research and found Ascentra. I read through a lot of reviews before going to open up an account.Once I got established with Ascentra, you can tell that they have great people working there, from the bottom all the way to the top, who really do have the best interest for their customers in the forefront of their mind.I have done a lot of business with them over the past couple of years, and every time the experiences continues to bypass my expectations.I refinanced my house with Kristina. It was a quick and painless transaction, where she actually saved me money going from a 30 year loan, to a 15 year loan.My last transaction was the best one I have had yet. We had no intentions on moving, however, a home came up on the market that we loved. I contacted Kristina right away, and in 30 minutes, she had me approved without contingency to sell my other home first. Through every step of the way, Kristina was there, answering all of my annoying questions and taking all of my probably unnecessary phone calls, haha! It truly shows that Kristina cares about her job and the people that she serves.At the end of this, it is refreshing to know that Ascentra stands behind their members and assists anyway that they possibly can! If you are looking for a loan, or a friendly atmosphere with no judgement; I highly encourage you to give Ascentra a chance! We couldn’t be more happy and thankful for everyone who works there and makes our lives easier.Jacob and Jillian
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April 2023 by Sam Camacho
Friendly peopleExplain everything while opening your checking and savings account
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March 2023 by Char L.
Great place to go & cash your paycheck, or get a loan for whatever you need. Need to be a member
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December 2022 by Mary Lehmkuhl
Everything I need to know is easily accessible online and when doing business in person everyone is pleasant to deal with.
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December 2022 by Christle Elaine Yates
Nice place, polite employees, and I've done business with them for years and years!
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December 2022 by Kim Nissen
All of the people at both branches in Clinton are very helpful and super friendly
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February 2022 by Donald Kane
I Have always had a good experience with Ascentra. The tellers and loan officers treat you with respect and our very friendly.
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February 2022 by Sally Smith
Banking is always easy, they are friendly and helpful. Its very convenient for me because it is on the way to and from work.
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December 2021 by Big Dog
People at Ascentra have worked hard to help me achieve my goals. I cant say enough. Special Thank you to the Loan Officers at N.2nd Street Branch. You Lady's Rock! Now if they could just do away with the answering service and just answer the phone, it would be an Amazing experience at Ascentra every time!!
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December 2021 by Drew Westphal
They were fantastic I definitely recommend them. The process was easy too
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October 2021 by Mike Smith
Would give this crap hole 0 stars if possible. Refinanced our car though here. Told them no to extended warranty as our manufacturer warranty would outlive their loan. They took the 2000 dollars off the principal amount as a payment, didn't actually count it as a payment and still have me paying interest on it. Vikki the loan officer has 0 customer service skills and will very plainly tell you you're d*** if you don't agree with her.
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September 2021 by Paul Sikkema
Excellent Credit Union. Online banking is very easy to use and all the information you want is available online or through the app.I really like the people that work there. I've gone into three different locations in the past year and everyone is friendly and very helpful.Free credit score and the two times I needed a notary it was free also.I'm very glad I picked Ascentra!
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September 2021 by Deb McDowell
Love the new app. Have several accounts and can see everyone with one sign in.
