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December 2023 by Caitlin Bennett
If I could leave 0 stars I would.
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February 2023 by ellen bouchard
Love DuTrac there always so sweet and kind
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July 2022 by Charles Dobson
BUYER BEWARE!!!! I have been with Dutrac since 2013. I have a direct deposit set up. 2-3 times I have received loans under $800 and I paid them on time and in full. I've had to contact mycreditunion.gov because 1 lady was very belittling and very close to being discriminatory. After all, I'm on a fixed income. I need a consolidated loan. Even though I've NEVER EVER taken advantage of Dutrac I'm told that since I'm not paying on closed cards and I'm paying on cards (I have documented papers proving that I have been) I still can't get ahead. Why? Because every month I have to pay last month's so-called "Courtesy pay" and on top of that a $30 fee which they tax so it comes out to $32 and change. Guess what, yep, I have to take out another "Courtesy pay"Dutrac would rather have the extra $30 a month than help someone on disability who has been a member for almost 10 years. I suggest you go elsewhere. I would but they have me cornered. I have 3 choices. Stay with them, just walk away and start a new bank account elsewhere or stay and keep being taken advantage of. MY LOYALTY AND MY HONESTY IS THE ONLY REASON I'M STILL THERE.
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January 2022 by Texas Red
Always had decent customer service to me, had a few issues with their software in the past but nothing they haven't fixed. Such things happen when going with smaller businesses and it's well worth it.
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November 2021 by Jared Ludwig
Horrible experience, poor customer service
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July 2020 by Sally Glen Miller
DuTrac has a checking overdraft program that rips off the people they serve! It’s good for up to $750.00. Check it out! It’s a rip off beyond your imagination! Don’t let a loved one get sucked into this. If you listen to Clark Howard he will tell you this is against the law! But the big banks and national credit unions have re written the policy so they can get around the law! This protection program is designed to hurt the individuals who can least afford it! It compounds th
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May 2020 by Angie Lane-Lane
Excellent rates, excellent service!
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April 2020 by Denise Tucker
Told my daughter she had home loan waited till she sold her house and then tell her she doesn't have the loan and doesn't make enough money
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March 2020 by Joey Freiburger
love the hometown feel. Not big as Dupaco but you get a great customer service experience with the employees.
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November 2019 by Whitney H
Wonderful & super helpful staff. Great options available for all of our needs.??We're very happy with Dutrac!
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October 2019 by Andrea Morris
have a car loan and thought I would try to get a different car. their response was no, even though I have paid my loan on time and paid extra. when the car is paid off, I'll be looking elsewhere for a loan.
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June 2019 by Travis Anell
Dont waste your time with them. My family member has a loan there and has to refinance...and their response was...we are not interested...you can go somewhere else.
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January 2019 by Jordan Tibbits
Would definitely not recommend if there isn't a Dutrac near you. Communication is poor, especially within the company itself.
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September 2018 by Andrea Morris
Everyone that I have talked to has been so nice! I just got a car loan through them and they have been so great at answering all of my questions.
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July 2018 by Betsy Ogburn
People who work in the branches are very helpful. However, they are stymied by outdated, antiquated and insufficient computer support, apps, and telephone systems. Today, 7/13/2018, their computer system, app and full site, have been down since I awoke at 530am to check my account, bill pay and check deposit before leaving town. They have no 24hour customer service, and when I did reach the fraud dept. They were unaware of this issue and unwilling to help. My agent telling me she just got in to work and I would have to call back at 830. Seriously???
