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January 2024 by Rachel W.
5/5 for the customer service we received from Will (I think it was) back in December. My husband and I stopped in here on a Saturday afternoon to look for something we might use as an entertainment stand under our living room television. We walked the whole store and ended up back in the clearance area where Will asked us if anyone else had been assisting us and what it was we were looking for. He spent a decent amount of time listening to us, guiding us around the sales salesfloor, though we didn't end up buying anything. Because what we were looking for was a want and not a need, it made it much easier to walk away from the $700-$1200 prices. They have a massive selection of furniture. I can't speak to the quality because we don't own anything from Ashley. Given the lack of furniture stores in the area, you kind of have no choice but to go here. Especially if you want something new. Recommend for the no-pressure to buy atmosphere, friendliness, and overall variety.
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November 2023 by Anonymous
I visited a year ago and have not returned because it wasn’t worth it to me or my small family.Pros1. Open concept layout2. Location convenience3. Some variety of furnitureCons1. Cost2. Delivery/protection plan fees3. Staff follows looking to up-sale you on items.4. Online options are much better. We ended up finding most of our furniture on Wayfair, Etsy, and Amazon. It works just fine, usually free or low price delivery and a 1/3 of the ridiculous prices in this store.
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November 2023 by Laurie Stokes-Woods
When I shop for furniture, I always use Jake at this store. He is an excellent sales person and VERY knowledgeable about the products. I custom ordered a sofa, and I felt disappointed this is how it lined up. They thought they had it fixed, but when it arrived at my house, the line fell in the same place. My movers were delayed as the sign on the warehouse doesn't reflect the correct pickup hours. Jake was really kind about everything and we have started over with a new sofa. The assistant manager mentioned they have ordered an updated sign as to avoid pickup-time confusion in the future.
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November 2023 by Lori Kayser
Mary Ann O. Went above and beyond in helping me pick out furniture, fabric colors and styles for our new furniture. Then I came back a few days later with my husband and we changed things yet again even as we were writing up the order.I highly recommend her and thank her for all her help in picking things out.
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November 2023 by Karma Poesch
We recently purchased a sofa and our experience earned 5 stars! Mary Anne listened to our wants and showed us several pieces. She wasn’t pushy but instead helpful and knowledgeable. Overall, a friendly, enjoyable experience.
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October 2023 by QueenBee G.
The service was great and very attentive. The furniture is great quality! There is a huge selection to choose from in the store and online. Quick and easy financing is available through Synchrony Bank., i opted for the 36 months with 0% finance plan
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October 2023 by Brenda Dobbs
Catherine Bettag was above and beyond amazing! We had several items that we were looking for and she helped us to the ultimate degree. We found everything we wanted without feeling pressured into buying. We will be coming back to purchase more items in the future. Catherine also went through everything on the receipt and made it simple to understand. I hope to come back and have her as our sales person.
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September 2023 by ken doyle
We purchased 2 bed frames and one of them we got the dresser mirror night stand and chest!!! Christy was absolutely amazing getting everything to coordinate and have it all delivered at the same time with short notice on one of the bed frames!!!! I highly recommend Christy!!! She knows what she’s talking about with EVERYTHING!!!!!Thank you Christy!!!
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September 2023 by Dave Loney
What a great experience! Furniture shopping with my mother could have been very stressful, but thanks to Christy Terp and her knowledge of all different furniture choices made the experience very enjoyable.
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September 2023 by Ashley Briscoe
I had an amazing experience working with Christy when purchasing my new furniture. She answered any and all questions and made the process smooth and enjoyable. She helped with the many options I had picked out and we got it narrowed down. Overall I had a fantastic experience working with Christy!
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September 2023 by Mark Martin
I just had a very positive and enjoyable experience working with Jamie Peck, Assistant Manager at the Coralville store. I needed to select a replacement for a damaged recliner that was covered by their protection plan. Since I am disabled, going to the store would be difficult and painful. Jamie worked with me via text to explore the options. Turns out that the best answer was ordering the same chair again, which she facilitated smoothly and without complications. Since this recliner is where I spend most of my days, I am really grateful for her friendly, caring and very professional help. This will be our first stop for furniture from now on.
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September 2023 by Mark M.
I just had a very positive and enjoyable experience working with Jamie Peck, Assistant Manager at the Coralville store. I needed to select a replacement for a damaged recliner that was covered by their protection plan. Since I am disabled, going to the store would be difficult and painful. Jamie worked with me via text to explore the options. Turns out that the best answer was ordering the same chair again, which she facilitated smoothly and without complications. Since this recliner is where I spend most of my days, I am really grateful for her friendly, caring and very professional help. This will be our first stop for furniture from now on.Rev. Mark W. Martin, Iowa City
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August 2023 by Sarah Gardiner
We were in the market for a new couch and decided to stop in and immediately had a very pleasant experience! This was actually a 3 day process for us since we had our toddler with us and I couldn’t make up my mind on what set I wanted! Christy was the person who helped us all 3 days, she was patient, kind, honest and professional! We told her our wants and needs and she waisted no time showing us our options! We also have 3 large dogs who did a number on our last couch so we needed something that would withstand better and she pointed us in the right direction on the right blend of fabric for us! We had a very positive experience and I know we couldn’t of picked the right set without her professionalism!
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July 2023 by R D
Christy was absolutely amazing!! She was so patient with my elderly mother and treated her with respect and compassion. We were there for a long time and she never left our side. She saved my mom a lot of money and found her the perfect chair that my mom loves. She is a fantastic, knowledgeable employee!
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July 2023 by Derik Chandler
I came in looking for couches and left very happy. I worked with Scott who was very kind, knowledgeable, patient, and helpful for the two days I worked with him. I would highly recommend working with Scott at this Ashley location.