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February 2024 by Eric Beesley
Very helpful and friendly
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January 2024 by Gretchen Chapman
My husband has been wearing a bracelet of his father’s who passed away a few years ago until the clasp broke. I asked Helzbergs if they could put a new clasp on it even though it wasn’t purchased there? Not only did they fix the bracelet but they didn’t even charge me! I’ve purchased many nice pieces from Helzbergs and will continue to do so! Thank you so much!
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December 2023 by Ahmed Sam
Absolutely good store Mr, Blake's proficiency in understanding your needs and providing top-notch assistance made the whole experience pleasant. His professionalism and knowledge were definitely noteworthy. And helped me find what I needed for wifey!!
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December 2023 by Erik Irons
Blake and Sara were both attentive, patient, kind, and knowledgeable about my purchase. Overall great experience!
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October 2023 by Debra Dick
I have made many, many purchases at the Coralville Helzburg store. They offer interest free on purchases.It is always fun to shop here. The staff is so friendly and knowledgeable. They make it so much fun to shop! They are like family to me!When it is time for my jewelry to be inspected, they carefully examine each piece. After the inspections, they do a wonderful job cleaning and polishing. Sometimes I just come in say say hello! Great place to buy your jewelry.
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September 2023 by B K
Every Helzberg I’ve been to has been so amazing, except this one. I originally went in for an inspection on my wedding set and was told it needed to be sent out. It was sent out on 8/9 and was supposed to be back on 8/19. I accidentally called a day early and was told it was going to be delayed another day, but it was delayed three more days. No one called to inform me, my husband had to keep calling and popping in to see if it was back. I just got it back today, 8/22.My problem with the first encounter I had at the store was what a couple other people mentioned, the people are passive aggressive. They don’t really greet you they just kind of look at you like you’re causing a problem for them. The second encounter was slightly better, one person said hello and asked if we needed help, but the problem with this encounter, like the first one, the white man with the vests complained about the two women he was working with both times I was in there.I’m also not one to leave reviews, but I think it’s important that people know the environments they’re going to be in ahead of time. You’re most likely going there to purchase a piece or pieces of jewelry that you’ll have for a while, you deserve to feel welcome and at ease, not intimidated and uncomfortable. ?
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September 2023 by Robby Olberding
Very knowledgeable and friendly staff, was particularly impressed with Blake as he worked with me throughout the entire buying process.
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August 2023 by Vishal “Kumar” Saini
Terrible customer service! I wish I hadn’t bought a ring at this place!!
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July 2023 by Josh Langford
Went here for a small diamond replacement. Cost was over 5 times the cost and took 3 weeks longer than other more reputable stores in town. They quoted us $3000 to inspect and fix all the prongs on the ring. Again substantially more expensive than others in town.
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July 2023 by Debra Hadenfeldt
My Mom needed to have her ring cut off. She was treated very professionally.
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May 2023 by Lori McCurn
The whole staff David,Blake,Quyen and Nerlie were superior in their service. My intention was to return everything and close my account but ended up keeping it due to their total understanding and patience. Excellent customer service!
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April 2023 by Kyle wheeler
When I went in Quyen helped me find the PERFECT engagement ring for my girlfriend, she absolutely loved it, and I really enjoyed the energy the helzberg team brought, they all talked to and helped me like a close group of friends and gave me a ring of great quality, I’ll definitely go back for my future jewelry needs!
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April 2023 by knuckstermom k
I was shopping for a diamond ring (stopped at 6 other stores!) and knew that I didn't like the halo style and I didn't like round diamonds. Just that bit of information helped my sales person Nerlie find rings I might like. She called on her manager Sara, who suggested a loose diamond that I might like and it was BEAUTIFUL! Nerlie showed me the diamond under the microscope and explained all the terminology so I was confident that I was getting a wonderful stone. If you're searching for a perfect piece of jewelry, tell your sales person what you like-or don't like- and I think Helzberg's will have what you want.
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March 2023 by Zeek Zirbel
These guys and gals know their jewelry! I mean they have Diamonds in their name… they have big diamonds, small diamonds, square diamonds, rectangle diamonds - it’s like a Dr.Suess book of diamonds in there!! If you need anything they have it! Look them up.
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March 2023 by Rachelle Anderson
The customer service is lacking. Very rude staff.