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April 2024 by Kari Tenborg
Donna was very helpful! She did a wonderful job helping me pick out a pair of glasses! She took time to explain how the eye measurement tool worked... A lot different than the box I was use to; and way neater! She even printed off the form I will need to submit my claim to my insurance. Couldn't have asked for better service.
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March 2024 by Jennifer Petersen
Dr Boehme was great! Felt like I had a good exam, he answered my questions & explained everything so I could understand.The girls were awesome at helping me pick out frames! I've been a customer for years & I'm always happy with the frames they help me choose.Have been going here for 10+ years & have never had an issue!
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March 2024 by Camille Oburn
They are willing to accommodate unexpected vision changes and remake glasses without a fuss. It was a smooth, uncomplicated no stress process. The employees are familiar with all the things about lenses they offer, and helped me with choices best for my vision needs. They easily navigate my vision insurance on the computer. I have seen the computer screens for my vision insurance insurance, and it takes a lot of skill to work with it to maximize my vision benefits.
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January 2024 by John Reighard
Best eye care exam I've had from over the years. Doctor seemed genuinely interested in my vision health, upbeat, patient and friendly. And thank you Jess for finding the right frames for me, and setting me up for a nice new pair of glasses. Jess was also very friendly, good sense of humor, and very knowledgeable in her position as a salesperson, to make the process move smoothly and enjoyable....even when the computer system wasn't working smoothly. Very well done by all the staff. Thanks!
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December 2023 by Diane Lewis
I had a wonderful experience shopping at LensCrafters in the Coral Ridge mall in Coralville, Iowa. Luckily, I was helped by the store manager who found my information in the computer quickly and my new wonderful glasses will be delivered in a week and a half. Lenscrafters totally exceeded my expectations!!
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November 2023 by Kane Cook
Carol was very helpful in helping me find the perfect glasses! I highly recommend!
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October 2023 by Carter Fry
The place was amazing carol helped and was super nice it seemed like an exciting place to work everyone there was positive will be getting my glasses from here from now on.
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September 2023 by Calynda Smallwood
We are from Southern Iowa and at Coralville for a Hawkeye Football game. My husbands glasses were giving him fits. Walked into Lens Crafters a young man named Andrew was very happy to help my husband. Andrew took his time and kept asking Gary questions. He was so kind and we are now at the hotel and Gary has not complained at all. I hope this young man knows what a great experience my husband had and Gary appreciated his adjustment and tips. He is new to glasses n the bifocals have been a challenge. Thank You Andrew!!!Gary and Calynda SmallwoodSeptember 1, 2023
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August 2023 by Mark Lenz
Excellent customer service, very knowledgeable staff. Figured out what I exactly needed and got them ordered. Highly recommended!
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August 2023 by Mike Pilarczyk
I buy all of my glasses through LensCrafters at the Coral Ridge Mall in Coralville, Iowa. I normally don’t leave reviews but the outstanding customer service I just received was too good not to leave a review. I dropped a pair of glasses and it had a scratch on the right side after that. I had another exact same set that was replaced because I did the exact same thing about a year ago only that was on the left side. I took those lenses into the store with my glasses and asked if they could help me. From the second I walked into the store Jess was so nice and professional. She replaced the scratched lens with my old one that wasn’t scratched in less than a minute. She clearly knows what she is doing. I also mentioned one of the arms was a little loose so she tightened both arms to perfection and then she cleaned them. She didn’t have to do that so perfect…. But she did…. She didn’t have to clean them… but she did… she didn’t have to be so polite and professional but she was… she didn’t have to care… but she did. She had a smile on her face the entire time and I don’t recall ever feeling that good ever about any customer service I have ever received. It is 100% clear to me that the Coral Ridge LensCrafters cares about their customers in a big way for real. You could not find a more perfect representative of your company than Jess. She truly provided the best customer service experience I have ever had in my life… and I am 55. I spend 80% of my time at my second home in Florida and I will absolutely fly up here if I need anything done on my glasses or buy new ones just because of Jess. I wish I could give 10 stars on this. Thank you.
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August 2023 by Megan Smith
Jess repaired a pair of sunglasses for me. Her friendly and approachable demeanor and excellent customer service was so greatly appreciated! I was getting ready to leave town and under a time crunch. Jess was quick in service, she showed great product knowledge and her kindness in particular will have me returning to Coral Ridge LensCrafters. As a HR Manager -- retain and develop this employee! She can and will do creat things for your team and customers. Thank you Jess!!!
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August 2023 by Erik H
This is my 3rd time here and I keep getting the absolute best care here.My eye exam was simple, quick and easy. The selections keep getting great.I went with sunglasses and they went over different options and pricing.I love this place and I'll keep coming back as long as possible.
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June 2023 by Johnnie
Had a great experience in getting help to ensure that I got the most out of my insurance coverage. Carol (Store Manager) listened to what type of frames I was looking for and helped me pick out the best pair for me. Great Service!
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June 2023 by Tammy Boehme
Don just had his eye exam and we both got glasses and he got sunglasses at Lens Crafters 1451 in the Coral Ridge Mall. What an amazing experience! Everyone was incredibly kind and helpful and you can tell they really enjoy their work and and very skilled at what they do. Carroll, their manager was especially helpful and not only to us! I saw her personally assist every customer who entered the store giving each person special attention. That level of customer service is something you just don’t see enough of anymore and is really appreciated. We left with more purchases that we expected to do today but incredibly happy with the service we received and the excellent care from each person! We would highly recommend! 5 stars! They will have our business from here on out!
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June 2023 by Deb Paul
I went to LensCrafters to look at getting new lenses for my sunglasses. I ended up with new lenses for both my sunglasses and my regular glasses due to the helpfulness of the staff there and our discussions on the best options for my needs.
