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November 2023 by Morgan Rosenbeck
We rented tuxes through Men's Wearhouse for our wedding. At first, everything went very smoothly. It wasn't until after some of the groomsmen started going to be sized that the information saved was incorrect. We had to call at least three times to correct their mistakes on what was supposed to be included in the rentals. They wanted each groomsmen fitted 6 months before the wedding, and claimed their tux would be ready two days before the wedding. With such a late turnaround you would think their measurements would be close to correct so there would be less chances of resizing...nope. My now husband's suit came in 4 days before the wedding and needed to be resized in the shirt (a full two sizes too small) and in the jacket (also two sizes too small). When we went back to pick up the new items, the jacket was STILL too small. Extremely disappointing, as it was so close to our wedding and they measured him each time. Perhaps the guy measuring my husband should have paid more attention to his job than the football game on the TV. One of our groomsmen couldn't get his tux until Thursday, even though they claimed it would be in on Tuesday when we asked. When we went to pick up his tux, the vest was three sizes too big. Luckily, the nice man helping us was extremely thorough with measuring and placed an order for a new vest. We understood by that time, anything shipped could potentially arrive later on Saturday, our wedding day, so it wasn't likely we would even get it. However, the staff member who helped that day was incredible. He was the only member I ever felt was taking his job seriously and helping us. Had I had his help day one of our Men's Wearhouse experience, I would have requested his assistance every time. I wish I remembered his name, but he was great. It is hard to find people who actually want to do their job properly, let alone someone so young. I was happy to have ended my experience there with his help, but I wouldn't recommend Men's Wearhouse of Coralville, IA to anyone for a wedding.
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November 2023 by Abby Johnson
Horrible service. If I could give 0 stars I would. VERY rude staff!!!
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November 2023 by Morgan Niebergall
We rented tuxes through Men's Wearhouse for our wedding. At first, everything went very smoothly. It wasn't until after some of the groomsmen started going to be sized that the information saved was incorrect. We had to call at least three times to correct their mistakes on what was supposed to be included in the rentals. They wanted each groomsmen fitted 6 months before the wedding, and claimed their tux would be ready two days before the wedding. With such a late turnaround you would think their measurements would be close to correct so there would be less chances of resizing...nope. My now husband's suit came in 4 days before the wedding and needed to be resized in the shirt (a full two sizes too small) and in the jacket (also two sizes too small). When we went back to pick up the new items, the jacket was STILL too small. Extremely disappointing, as it was so close to our wedding and they measured him each time. Perhaps the guy measuring my husband should have paid more attention to his job than the football game on the TV. One of our groomsmen couldn't get his tux until Thursday, even though they claimed it would be in on Tuesday when we asked. When we went to pick up his tux, the vest was three sizes too big. Luckily, the nice man helping us was extremely thorough with measuring and placed an order for a new vest. We understood by that time, anything shipped could potentially arrive later on Saturday, our wedding day, so it wasn't likely we would even get it. However, the staff member who helped that day was incredible. He was the only member I ever felt was taking his job seriously and helping us. Had I had his help day one of our Men's Wearhouse experience, I would have requested his assistance every time. I wish I remembered his name, but he was great. It is hard to find people who actually want to do their job properly, let alone someone so young. I was happy to have ended my experience there with his help, but I wouldn't recommend Men's Wearhouse of Coralville, IA to anyone for a wedding.
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October 2023 by Madelynne W.
Not great customer service. Left us feeling uncomfortable asking questions and a bit disappointed with the unexpected/unexplained charges at the end of our time at the store. Hopefully another location will prove better with explaining options and sizing decisions.
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October 2023 by David Hinman
I bought a suit and was told I could bring in my suit and get it pressed any time while I wait. First time I try to get my suit pressed I was told they could not do it. I even asked to leave it overnight and pice it up the next day and was told "we cannot do it"
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October 2023 by Eric Stadelman
Needed a suit for a wedding within a week. Erica helped me out and I couldn't have been happier with how everything went!
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September 2023 by Andy Donahue
They went above an beyond in professionalism, helpfulness, and experience Steven very knowledgeable and loves what he does. Trey and Ben also assisted in making my stop in the store efficient and enjoyable. Had almost given up hope in finding what I was looking for as the store in Cedar Rapids was the exact opposite of here.
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June 2023 by cassy
The first guy that “helped” us was rude, agitated and just terrible to deal with. We were in need of 3 suits, only ended up getting one as the salesman was not helpful at all. We told him what we were needing and he sighed loudly and said, “Ok, I’m going to go over there now” then hollered “can someone else help these people.” After my husband tried on a suit, the guy kept saying the pants need altered “at no additional cost.” Turns out it was an additional $45. When we went back to get the suit, we had a guy named Jonathan and he was the complete opposite. He was honest and said the suit did not look like it fit well and offered better alterations. If we had him to begin with, we would have opted for a more expensive suit since he actually took the time to show us what looks good and was more comfortable. Jonathan absolutely was fabulous and it shows that he is knowledgeable and enjoys his job. The first guy should be ashamed of himself for how he treats customers.
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June 2023 by Marco Polo
Didnt even buy anything called inquiring about a suit and when I came to store ERICA was so unpleasant no CUSTOMER SERVICE whatsoever the guy I believe his name was Josh he was dry and nonchalant I’ll take my money and spend it elsewhere MENS WAREHOUSE IN CORALVILLE IOWA NEED TO GIVE THEIR EMPLOYEES TRAINING IN CUSTOMER SERVICE!!!!
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April 2023 by james frantz
Amazing service. I’ve been to many suit renting places and I have had bad experiences in almost all but needless to say, this is my best by far. We had help from Shyne and Mohsen, they were both extremely kind and helpful in every way and had the perfect amount of professionalism and funny. They were really quick and had everything correct and we were in and out in less than 10 minutes. This was a great experience, thank you guys!
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March 2023 by mariana chavez
Terrible experience. Please do not go to this Men’s Warehouse. We had an appointment and the lady (the same lady everyone is talking about in the terrible reviews) asked us to wait until she helped everyone else in the store. After waiting she was extremely rude. We left in the middle of the appointment because of her rude attitude. She wasn’t only rude to us but every customer in there.
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November 2022 by Kathy Trump
They rented the tuxes for my son's wedding and they had to make adjustments to 3 different tuxes or shoes and they were ready by 10:00 am on the wedding day. All the guys looked wonderful.
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October 2022 by Daniel Haws
Need a new suit for an important interview and I went to literally every other store in a 20 mile radius because my thoughts were Men’s Warehouse is basically the fast food of men’s suits and I wouldn’t like the selection. Dani walked up to me the moment I went into the store and we soon had a custom suit ordered. Going to go here first next time. I
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October 2022 by Shannon Hingst
A few weeks ago we went in to Men's Wearhouse to pick out a custom suit for our 20 year old who is starting to do interviews (Junior at Iowa). He doesn't know a ton about dress clothes but is a respectful, socially adept young man. We had the Asian gal help us and it was less than a pleasant experience. She was rude, impatient, and snide. She would ask our son questions and make nasty little comments if he couldn't answer her preference questions immediately (on color, fit, style). I guess they only want to cater to people who know exactly what they want when they go in there. I would NOT recommend due to terrible, rude service.
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August 2022 by James Pierce
Steven was exceptionally helpful and very knowledgeable. He helped me figure out what I wanted and made some helpful suggestions. He made my stop in the store efficient and enjoyable. Can’t wait to get the suit back and see how it fits.