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February 2024 by Miles Pufall
Easy in, easy out, truck was just what I needed. Reasonably priced.
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February 2024 by Kimberly Wheeler
Highly recommend this location! Had a small hiccup and new manager had it rectified quickly and respectfully, great customer service!! And Thank you Joe for getting things done ?
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January 2024 by mere quin
Excellent customer service. They were very patient and helpful.-1/6/24
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October 2023 by Nialle Sylvan
Charged us $150 for "damage" that was actually done by their roadside assistance crew. I hate leaving negative reviews, but people should know that I have tried contacting the office by phone, email, and text, and I can't get anyone to respond.
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August 2023 by Christian Hastad
Reynolds and Nicolas were astronauts from planet awesome. They made my stressful day so much easier, funnier, sparkling, giggly, shining bright, and one might say downright best ever of all time. Those guys really run the shop. They mean business and I can really tell they make it their life’s mission to mean it well. If you’re reading this just know these guys will absolutely take care of you. They were not confused, they were sharp, sharp as knives that had just been sharpened. I was blown away by their smarts, really smart guys and did I mention nice and also handsome?? Oh, there was also a different guy who worked in the lot with the trailers and stuff but he gave me a weird vibe idk.
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August 2023 by Arjun Paudel
great! Somebody had parked a truck in right in front of the office door, blocking the path to the parking areas and a lot of people who came to drop off the vehicle after store hours suffered, but is not on the company. Would be better if there was somebody working afterhours in those rush days to solve such issues.
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August 2023 by S W
Great staff and easy to schedule reservations online. Just needed a cargo van for a few hours for two different moves during peak season and both reservations went smoothly and with no hiccups. Just take before and after pictures and check the dash and there should be no surprises.
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July 2023 by Jeanne Sheetz
Staff were helpful and friendly and explained everything I needed to know. I especially liked the young man who was there when I returned the truck!
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July 2023 by Megan McEvoy
This Uhaul location is awful!! They never have the correct reservation and overcharge. I would highly recommend any other company!!!!!
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July 2023 by Mr. Alex Leust
The customer service rep was unhelpful, didn't attempt to mend the situation, and was more than happy to cancel my appointment.Scheduled online for a U-Haul trailer, they called me in the middle of my work day to let me know I wasn't able to take the trailer for more than 8 Hours. I asked for a difference enclosed size or pickup location, nothing available for more than 8 hours.Mind you, I was only asking for a 24 hour rental.When I asked what a potential solution was, and the customer service representative said they could reschedule me to the END of AUGUST! I drive by this place in Coralville all the time, there are at least 20-30 enclosed trailers sitting outside everyday.I had to move this last weekend, July 8th & 9th, so that wasn't even remotely feasible or appropriate.Might as well buy my own trailer.Thanks Uhaul, for making me see that I shouldn't rely on a trailer rental business for a simple trailer rental.
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July 2023 by Jonathan Langer
Stay away. They will waste your time and money. Staff was inept and unfriendly. Got double booked for an appointment that was supposed to fix a previous error and the manager acted like she couldn’t care less. We needed that trailer today to move and are screwed now.
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May 2023 by Alex Leaskas
The servers were down nationwide on my move-in day. This was upsetting, but the staff communicated well and were incredibly friendly and patient given the amount of frustrated customers they'd had that day. They helped adjust my reservation once they had the system up and I'm thankful for having a UHaul near my house!
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May 2023 by Delen Tusing
Ask for Joe. He will get you set up and taken care of. He is there to make the best for the customer.
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May 2023 by Andrew Reid
Never received a partial refund for being under miles or recieving the truck with less gas than recorded at pickup. Was explicitly told by the employee that I'd receive a reimbursement on my credit card a week later.I received the truck with 5/8 of a tank and on the paperwork said it needed to be up to 7/8 of a tank. I never received a credit for the 10 extra gallons i put in (as i was required to according to the contract. I couldn't just fill it to where i received the truck).The rental was for 250 miles, i used it 180. I didnt get a dollar back per mile i was under.Rental cost me 580 for two days and kept getting called to return the truck early. I needed the truck for for 5 hours, not 48. It felt like a con. Id be very careful renting from uhaul in the future.
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May 2023 by Kevin Barry
Excellent customer service- truck was ready at their location. Employees were friendly and informative. Coralville Uhaul is excellent. FYI- I have not had good experiences with UHaul before Coralville - It was other locations in Maryland and North Carolina.
