-
October 2023 by Paul Sueppel
Worst customer service I have ever received. A package continued to be delayed when sent to me but there was no communication from UPS to tell me why. "Trey" advised me that "corporate" was not allowing them to deliver a package to me because there was construction on my street (I have received packages from Amazon, Fed Ex and the USPS in the last two weeks). I asked him why they aren't communicating this information to corporate when they are local and know what streets are open. He asked me if he was supposed to call the CEO and tell him that (CEO is a woman BTW). Explained to him that part of customer service is getting things done and he told me I should call the CEO to tell her my street is open. He told me if I wouldn't go pick up the package at the Coralville center or one of their drop points he would just send it back and then I wouln't get it at all. I asked for a manager and was told there isn't one and I should just call the 800 number. In the past I have always picked UPS for shipping because their drivers are nicer and more professional than the Fed Ex or USPS people. After this experience, I will definitely shop around more and UPS will be my last choice.
-
September 2023 by Joseph Stephen Meza
They said they had our package on the phone but when we drove their they didn't and left us a note saying to go pick it up but we drove there for nothing
-
February 2023 by Mona EL
I called them for a package that we need to have a second attempt to he delivered and they did very well.Thank you!
-
July 2022 by Joshua Tilley
They held my package and we're very helpful
-
June 2022 by Claire Schneidermann
Friendly fast service, and they taped my box up for me for free!
-
September 2021 by Safe Driver
Extremely helpful and friendly staff.
-
July 2021 by SideShow Resells
Excellent and very helpful and courteous staff.
-
May 2021 by Jill Pfeffer
I just wanted to give a shout-out to Jeff. I figured a package I was awaiting was lost forever, but Jeff called me late on a Friday afternoon to let me know that the package was at his center. He knew it contained food that would require refrigeration. I really appreciate the extra effort he made to contact me!
-
April 2021 by Jacob Schmitz
I work here and the management of this place is a joke, and a bad one at that.
-
March 2021 by Joey Lande
Easy drop off spot
-
February 2021 by MFD
decent customer service
-
November 2020 by Joseph Anderson
UPS is so much better than FedEx and the Postal Service
-
September 2020 by Mari Salinas
Staff is always friendly and have always been so helpful. Thumbs up to their customer service!!
-
September 2020 by Luke Anderson
I've always got my packages on time and the customer service is exceptionally good.
-
December 2019 by Elizabeth Leake
I'm not sure where to register my appreciation for UPS, so I'll start here--hopefully it will be forwarded to the person who delivers packages in Coralville. I live in an apartment building that has five floors. Typically, packages are left in a common area and residents are trusted to mind their own packages and not steal others. Lately, however, some things had been stolen from our garage; it's an outside job. I ordered from Amazon on Friday, and my packages were delivered on SUNDAY. The carrier brought them to my DOOR; probably because of the recent theft issues! I was so grateful. Happy Holidays!
