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November 2022 by Ron Shenk
they have some of the best customer experience I have had with a car dealership. An my salesman Steve Rewak is the best
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November 2022 by Thomas Fox
I am a repeat customer at Edwards Nissan. Everyone is always friendly and welcoming there and they go out of their way to make the car buying experience as easy as possible. Tim and Nathan helped me with my recent purchase and were very knowledgeable and helpful and made me feel at ease with each step of the process. I would highly recommend anyone interested in a vehicle purchase/lease to give Edwards Nissan/Kia a call or stop in. You won't be sorry!
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November 2022 by Valerie Caldwell
Tim helped me and did a fantastic job. Everything went smooth buying my new pathfinder!
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October 2022 by Jonathan B.
Had my vehicle in for recall work and the tech got grease all over the inside of my vehicle on drivers side. They burnt the driver door arm rest and tore the weather stripping seal. The omaha area has 2 *** dealerships and neither of them can be trusted. I wouldn't take my vehicle to this dealers service department if they paid me, ever. I also am gathering the cost estimates and I will be filing a lawsuit through small claims against ***. I also will be contacting local news station once I do file my lawsuit to let them know what is going on and they can bring awareness. Tony, the service manager was unwilling to work with me as I wasnt asking for the moon here, but what wouldve probably only cost them less than a hundred dollars to fix their screwups, is now gonna cost them thousands. I have photos of my vehicle and good thing I keep meticulous records and photos of all my vehicles.
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May 2022 by Sammi L.
This place is an absolute joke! -4748484 STARS!!! Recent tragic events led to my family member passing and they have been absolutely unhelpful, very aggressive and horribly cruel. No thank you, please take business elsewhere or they'll take your car from you and STILL charge you!
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March 2022 by Andrew Dollen
Best customer service I encountered in any buying experience. Have purchased other vehicles with edwards before and had top notch sales staff and they were honest and had alot of knowledge and led me in the direction of what I was needing. My salesman Sébastien was a great person great attitude wanted to help meet my needs and was very kind hearted guy and I will never buy a vehicle again under any other salesman not that there isn't other good ones but he was fantastic. Ron the Finance Manager he was a great honest loving kind of guy we could trust him in final end of paperwork. I will never buy anywhere else and will be back for sure. Between both these guys I would never let them go because it's hard to find quality people honest people and just the way they present themselves is top notch. These guys deserve alot because they keep what the name Edwards is all about! You have me sold and both deserve alot! Thank you Edwards for the again experience!
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February 2022 by Megan McGargill Miller
HUGE shoutout to Edwards Nissan!! They really pulled through with a time sensitive purchase. They went out of their way to deliver when I wanted to be able to surprise my daughter with her first car. Second vehicle purchase in two years and I would highly recommend! Thank you to the team who made it happen!
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February 2022 by Tim Tolliver
Incredible family. Incredible price on there vehicles. Amazing place to work. Great atmosphere
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November 2021 by Michelle Nguyen
Good customer service in sale and financial departments .
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November 2021 by Russ Knapp
Sales guys were friendly at knowledgeable on there cars , very good to work with.
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October 2021 by Greg T.
Don't do it. Here's why!! They sold me a car that didn't even belong to the dealership. I put down a payment and drove the car home. Got a call a day later saying I needed to bring the car back. Had title issues and the car wasn't mine nor was it even there's. Then had the audacity to say "we understand if you no longer want to do business with us". Yeah no sh**. Don't be stupid like me. Don't trust these people. Don't do business with these people. Take your money else where.
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October 2021 by Paul W.
SELLER BEWARE: The offer letters they have been sending out to purchase your used car are 100% fictitious. I got a letter offering $13,780 for my wife's vehicle. I was not in the market to sell her car or buy another vehicle as it's been 2 years since I had a payment. But the letter got me interested. The letter states and I quote "we are willing to pay $13,780 for your vehicle." No where in the letter does it say; up to, at the most, not exceeding. The letter even states, that they will make the trip worth our time. They appraised my car and came back with an offer of $10,200, well under both their offer letter and KBB "good" range for trade in value. Stated that, their was hail damage and needed new tires. The hail damage they speak of is three tiny dings on the hood and one on the roof. We're talking less then $500 in paintless dent repair. The tires!!... the tires on this vehicle are less then 6000 miles old, they've been on the car for 8 months... Even if the tires needed changed, we're talking 500-750 max for them to "fix" these things. And let's be honest, dealerships don't pay anywhere close to what average consumers pay for products and services, such as tires and paint-less dent repair. On top of that, they would have sold this car without fixing the hail damage for no less then $15,000. So it makes one wonder, if the original offer was $13,780, and they "fixed" these things for $750 (again, absolute max), then basic math says the new offer should be $13,030... Right?!... If that wasn't bad enough, when he showed me the appraisal, he said his manager Heath recommends that I sell it private and then come back with cash and we can work a deal on a new vehicle. Which I responded, I respect that you aren't the one that sent out these letters, but based off this experience I will not be back. He says, o ok, stands up, rips the offer letter up in front of us and walks away without another word or giving back the keys to our vehicle. I had to walk to the managers office to get the keys, where the salesman shoved the keys in my wives hands. My wife, being the non confrontational type, just says, thank you for your time, started shoving me out the door, cuz she could tell how angry I was getting. And the salesman, begrudgingly said, u huh, and walked away. What absolute s*** service. Both my wife and I took off early from work to make the time work for Edwards, spent our gas and time to get there. Make it worth my time.. Absolutely ridiculous. In the past 8 years, I've leased a '14 Kia Forte, '16 Kia Optima, '21 Ram 1500; bought a '16 Kia Soul and '16 Nissan Altima with Edwards Auto Group. All my business has gone through Edwards Auto Group for the past 8 years; with the exception with the 1500 I got through Edwards Chrysler, they've all been with Edwards Nissan / Kia . Never again will i do business with this company. They are purposely misleading customers just to get them in the door, hoping their salesman charm will have you forget they lied to you in the first place. And when it doesn't go their way, they act like spoiled children. Shame on you GM Chuck Norman, for this very shady business practice and not teaching your staff some tact and respect. I've personally shared this with my coworker and sister who both also got these letters. And you will not be getting their business either, it's the least I can do. I can only hope, this review, steers business away from you.
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September 2021 by George Dan Pitzer
I had a x student of mine as the salesman who did a great job with everything and explained completely about the sale and service of the car.
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May 2021 by Joseph E.
I took my car to the Kia service department and asked them to do an oil change and take a look at my breaks due to them making a sound. They did the oil change, but did not look at the brakes. I asked the front desk person if they did and she said she would check. She took me to the back and said that she would take me to the manager, but she took me to who I thought was the manager, but was not. She asked about the brakes and if they looked at them, and the guy huffed and said I bet he "******* wants it done f****** now doesn't he?" That's when I spoke up and said I don't need to have it done now, but I need to know if it's going to be an emergent issue or not. The guy, Mike, said let's take a look. I then got in the car and showed him what the noises were, and he got out and looked at the rotors and said there is a rusty build up on the rotor. He said the Nissan department puts on aftermarket rotors, which I thought all rotors are aftermarket if it's a used car, he continued and said all I have to do is reverse real hard a few times and slam on the break. At that time I knew that if I did that I would end up changing my brake pads because they would then be worn down. I asked him if they could turn the rotors and he said well I don't need to do that and I am not going to touch it. He then repeated himself and said all you have to do is put it in reverse and slam on the brakes a few times. I ended up taking my car to another dealership and I was told that there should not have been a build up that size on the rotor. I was told that it should have been cut on the inspection since I only had the car two months. I then called my cells person and ask them about Edwards paying for the repair since this was an issue that, 1. Wasn't caught on inspection and 2. The service department said they wouldn't fix. After taking it to another repair shop, I was charged $300. I called Edwards and spoke to the general manager. He basically tried to pawn it off and say since it wasn't done at our facility, we are not responsible for the payment. I replied with the reasons, not caught on inspection and a rust ring should not been built up to that point, that Edward should be responsible for the payment of the turning of the rotors. I explained again that I did not feel that I could take it to the service department at Edwards because I was told they would refuse to fix my car. The general manager stated "that does not hold water with me." I have heard horror stories about Edwards in the past, but I thought I would give them a chance. That was a horrible mistake. Unfortunately my sales person, who was probably the nicest person I have met in the car dealership department, is stuck with that company. The general manager at Edwards a Kia an Nissan knows that there is a compensation account for issues like this and Could not even take responsibility for the poor service that his department gave me while I was there at Edwards Kia. It's only $300 out of their account, due to their neglect to follow through on inspection and turn rotors, and tell me that they wouldn't fix it and the service department saying "I bet he wants it f****** fixed f****** now. Please, add this to your do not give a chance list because I thought I would. I had a great experience during the sales, but everything there after has been horrible!!
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April 2021 by Gerardo Martinez
great personal they helped us with everything we needed
