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January 2024 by Suzie D Kingery
Called on a Saturday inquiring about an alignment, the gentleman on the other line was extremely upbeat and friendly - which was such a wonderful surprise in a world full of meh in a lot of customer service roles. They had immediate openings that day, but we opted to make an appointment for the following Monday. Got in and out with no issues & best of all in person the employees were just as kind as they were on the phone and honest about the car and what it would need in the future. Highly recommend this Firestone and will be back for future needs! Keep up the great work and awesome customer service!
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January 2024 by Tator Joe
I was a walk in and they were able to service my vehicle and get me on my way very quickly and the front desk person was extreamly friendly and expalined everything to me.
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January 2024 by Angela Hartle
Easy to make and reschedule my appointment. The waiting area is clean and well lit if a bit small, could use some more setting. The employees I spoke to were considerate and explained things when I had questions. I have no problem with going back.
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January 2024 by Bolo Bolon
I got my oil changed and a new filter was installed. I just got the oil changed like 2 weeks ago from another place, but noticed the old dirty filter was still on my truck. I was a little hot, will never go there again. I also got a new set of tires put on as well. Very good service. I've been here before quite a few years ago, but overall so far happy with the service today. 1-12-2024 (<>)(0) I am not gonna mention the place that screwed me on oil filter, so if you're wanting to know look at my reviews, so you may not have it happen to you one day, and you too will have been screwed. I hate to think how many more that happened to out there, but they never checked. Bye 4 now still annoys me if I think about it. I got me a full set of tires too..I got a coolant flush and fill today. Bad radiator cap also 1-17-2024 took a little over an hour, but it was overheating in late summer with AC on, so I've had issues in the past, in the winter so I thought why not get her done..Battery tested bad got from autozone maybe little over a year ago unreal. So i went ahead and got a Die Hard, used to always get one, and positive terminal.bye wrote to much already. Oh I almost forgot lol had to include a couple photos for your viewing enjoyment since since you read all this. A guy that just got here and sat in the chair and good night Irene lol..Bye
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January 2024 by Martha Comstock
Took vehicle there to get it serviced, Got in right away was done very shortly. Overall good job and competitive prices.
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January 2024 by Dennis McCabe
Reasonable prices, good service.
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January 2024 by Kurt Jenkins
Easy. Quick. Done right.
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November 2023 by Gage Chacon
We brought in our Nissan Morano, you looked at it and came to the conclusion it was the heat shield. The next day we heard the knocking still so we brought it back in. Again you said it was the heat Shield. I took your word and went under and tried to tighten. But it wasn’t the heat shield rattling I found some YouTube video and sourced myself and found an issue involving the AC Compressor/Pulley.My car started smoking in the way home and I smelt burnt plastic and now have to deal with this at an even worse state. Their $10 Diagnostic test is just that. $10.
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November 2023 by Vonnetta Byington
Great service.
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October 2023 by Mariah R.
If I could give zero stars, I would. Made an alignment appointment for today, showed up to find an empty building and nobody in sight with all doors locked. Nobody answers the phone or called to let us know they were cancelling our appointment. Waste of time, now we're stuck waiting a week to get in with someone else. Definitely do not recommend.
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October 2023 by William Lambrecht
Sunday service doesn't exist. Waited out front for 30 mins. Just needed a weight for my tire.Not a soul in sight but everything says "open"
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September 2023 by Leah Crabb
Dave at Firestone is wonderful he spoke with me and made my concerns about my car important. I paid for my car drove away and a couple days later I was smelling antifreeze. I came back to Firestone. Dave was not in so I spoke with Jeff who told me to stop by to have a look we found a hose that was spaying antifreeze Jeff put a different clamp on it. He then told me if I had any other problems to call. They’re the polite, understanding, caring in a great place with reasonable prices to take your car thumbs up from me????????
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August 2023 by Renee DePew
I was traveling from Colorado to Wisconsin when my radiator went out. I called and spoke to Dave the shop manager and he was so nice and welcoming. He was able to get my truck into the shop the next day and his techs were able to swap out the radiator in 2 hours. They had me back on the road before I knew it. They were amazing. The shop was very clean. The waiting area was very comfortable. I had an amazing experience here and I highly recommend them if you are traveling through and your car breaks down or starts making weird noises. Heck, even if you live in the area this should be your shop! They did an amazing job! Thank you Dave and crew!
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August 2023 by Samantha F.
The last oil change that happened to my mother's Dodge nitro made it start smoking both inside the cabin and the under the hood, and just today, we had to leave it behind in the 16th and Broadway McDonald's parking lot, and my grandma had to come get us to get to my doctor's appointment on time, as well as the grocery store. When we got back, we were intending on bringing it here, but the power steering was completely gone. Come to find out that the leak wasn't oil, it was the power steering fluid. HOW IN THE HELL DOES SOMEONE MESS UP AN OIL CHANGE SO BADLY? Now we have no car. The mechanic who did the work/did the inspection, I think his name is JT, messed up something and now we have no car.I can tell you this, you won't be getting our business ever again. I'd give 0 stars if I could. (And don't even try to make this right. Our vehicle is going to the lakeside auto recyclers today. And when we get enough for another vehicle, we sure as hell won't bring it to this establishment.)??
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August 2023 by Hooponoponogirlz
Best Firestone in metro area. Besides honest and reliable, they accommodate you and get you in and out faster than the others. Worth the money.
