-
November 2021 by Yuck Fuutoob
Had it not been for Casey & his GREAT Service this evening, I wouldn't have been able to complete a major project. He really went out of his way to help me look for some things & even pushed the heavy cart for me & then helped us load the truck.Not only is this guy more than eager to be helpful but he has plenty of Good knowledge of materials & the store itself. I can't thank him enough for the extra help tonight.Thank you.P.S. the other employees I encountered were also quite courteous & also eager to help.This project was fast becoming a major pain in the ol' ..... ya know...Casey really went the extra mile to help me out. Thanks . I thimk I'd rather drive from West Omaha to Council Bluffs as this store has really GREAT service compared to the Omaha stores.
-
November 2021 by Roscoe Giles
This Home Depot always has what I need and I go there allot. Favorite building supply / Hardware store.
-
October 2021 by Megan Foutz
I wish I could say a good thing about this store but my recent experience is not isolated. I have frequented this store over the past two years and while doing a complete home renovation.Tried curbside pickup and ended up having to go inside to pick up order. They shorted me on items that were listed as fulfilled and some of the product was damaged.If online it says an item is in stock, it's often inaccurate.Staff are unable to locate inventory. Do not plan on being approached by staff and good luck if you are needing assistance.I have heard from Home Depot staff that they are 'currently' short staffed as excuse. Home Depot, pay your employees better, higher competent people. We all know you have the funds to do so.I will happily be driving the extra distance to Lows and Menards.
-
October 2021 by Juan
Bought a table saw a few days, found it in the sore for less a few days later. Came in to the store and a girl name Holly made thing very difficult even with a manager standing next her explaining to her what to do.
-
September 2021 by Travis
Google wants me to review Home Depot. Ok. It's a Home Depot. It smells like lumber which I actually kind of like. It has tools and I use tools sometimes. I needed storage bins and I found storage bins. Overall a great Home Depot experience. Would recommend Home Depot for anyone who likes the smell of lumber, uses tools or needs storage bins.
-
September 2021 by harvey Company
Again this was my first of two visits in 2 weeks. I was out by some of the most curious and personally interested in helping me find what I needed. And after that at the register finding out that it was my fault picking out the wrong purchase return to the same people who still cordially made sure I left with the right item this was in the plumbing department they were exceptional
-
August 2021 by Joe Whitehill
As always I was looking for a place that had welding supplies. Home depot's got them and thank goodness too and the right price. This is Joe Nader signing off and until next time God bless.
-
July 2021 by Tanya P. (Ta)
This is the Best Home Depot around. The day I was here I had a great experience..I easily found everything I needed & the prices aren't too bad.The employees were friendly and helpful& the cashier that checked out my stuff went above and beyond,He took the time to fill out a home Depot credit card application for me right at the register and proceeds to tell me that just for me applying he was going to take $25 dollars off. So the stuff I purchased was cheap as heck. He was so friendly and willing to help..I believe his name wasWilliam; a store manager. Thanks William.Their employees put Omaha to shame,gotta go all the way over the bridge to Council Bluffs to get a customer service person to smile at you...Home Depot Rocks?
-
July 2021 by Trish Frederick
Horrible customer service!!! I talked to 4 different people for an online order I made for Father's day to have it taken up a few steps, they were suppose to call my mom so she could ask again. They never did of course. I was guaranteed by someone because how late it was especially. On top of my order not getting there for Father's day under their negligence. Never again will I order from here. Everyone I talked to was very unhelpful. So disappointing, I should've canceled when I had the chance.
-
May 2021 by Jacob Pearson
First off, I will concede that Home Depot is my top home improvement store. I prefer the brands they carry on tools (Milwaukee and Klein). I have never had an issue in the 4 stores in Omaha. However, the Council Bluffs store has continued to disappoint and frustrate me. Example 1. 3 weeks ago, a co-worker and I left a job site from downtown Omaha to get a few miscellaneous parts to finish a job. While paying at the self checkout, we noticed a group of 5 or 6 employees looking out front window. Minutes later we discovered that they were witnessing my boss's truck being broke into. 1230 PM, in a spot towards the front, someone smashed his rear window in his truck and stole 5k of tools and electrical instruments. The lady who claimed to be manager at the time, vowed to do whatever she could for this inconvenience. As I'm writing this, I still don't think they have reached out to the owner of truck with any information.Example 2. I was with the same gentleman, on different occasion, checking out in self checkout. We had several of the same item. I believe it was electrical boxes and roughly 30 of them. He looked on top of scanner gun and tried to see if there was a way to change qty. An elderly woman comes storming up to him and scolds him, "You don't know how to do that, and you're not supposed to do that!" Her tone and attitude definitely made that trip very uncomfortable.Example 3. Earlier tonight I went in at 730-8 PM to get some electrical material. As you can see in the pictures, this proved to be impossible. The four employees that were sitting and standing on and around pallets that were around the corner clearly seen our frustration. Instead of doing anything, they looked at their phones or in the other direction. When we left the store we happened to notice the gfci underneath pro parking. Not exactly weather resistant.All 3 of these incidents happened in last 30 days and have happened in consecutive trips I believe.
-
June 2019 by Sheila Heilman
Went to purchase paint. No one at paint counter. Went to customer service and asked for assistance. She paged overhead for assistance. I returned to paint counter and waited 10 minutes. Returned to customer service (which is in view of paint counter). Asked if anyone was working paint. Her response—-I paged them. She then tried calling manager. Her response—he's not answering. My response——I'll take my business elsewhere. Didn't seem to bother anyone. Sorry Home Depot-Council Bluffs——you have lost my business
-
May 2019 by Misty Mata
Signed up for classes, got there and customer service was clueless. Never did the class since they didn't know there was a class today. I don't recommend the classes since they don't seem to have them.
-
February 2019 by Brenda Mobley-Gibbs
Customer service is fantastic!
-
July 2018 by Katie McMullen
Waited an 30 min to get a price on a tree, waited another 30 min to be told even though the sign states Bag & Burlap Evergreens 75% off they weren't on sale! Several employees went out to see how the trees were “miss marked†but not a single one removed the signs! When we left the signs were still clearly marking the 75% trees!!
-
April 2017 by Mike Gritzuk
Home Depot in Council Bluffs advertised "buy one, get one" Bonnie plants for $1.89 yet refused to honor the price, claiming $1.89 was equivalent to purchasing two and one would be free at that price. The advertisements clearly stated "buy one, get one" and "$1.89". Their staff (cashier Bobette and manager Matt Casemier) were confrontational and beyond disrespectful. The rapport of this store is very disappointing, and it is a tremendous loss to the metro-Omaha community. Home Depot, you can do better than this.
