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March 2024 by D Gorman
It's time to find a new pharmacy. Any recommendations?1) The wait is almost always ridiculous.2) For one of my prescriptions I was given a 30 day supply, but their system showed it as a 90 day supply, so I was unable to refill it when it ran out. Fortunately this wasn't a crucial medication. I hate to think of the hassle if it were...3) Today's visit was likely the last straw. My doctor ordered 2 seemingly conflicting prescriptions. While it was good for the pharmacy staff to catch that, rather than phoning myself or my doctor for clarification, they simply chose to fill NEITHER prescription. After I explained the rationale for the prescriptions, they said they would fill them but it would be a 15 minute wait. I went back after completing my shopping to find another 30 minute line at the pharmacy. Not having another 30 minutes to wait, I left with no prescriptions, and am not likely to have the time to go back for another week.
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February 2024 by Heidi Blissenbach
Never has the script complete. Long waits and inefficient. Always Understaffed. This is the second time they have screwed up a prescription. 45 minute wait for a ready prescription. No one should go here.
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February 2024 by S Stinson
The drive through is so slow. There should be a policy in place if a customer's order is not filled yet or they are unable to help them in less than 10 minutes, they pull ahead or come in. I pulled up behind behind a truck that was there when I got there at 5:53pm. They did not move away from the window until 6:16pm. By this time I couldn't back out because more cars were behind me. I have had similar experiences at this HyVee but this was the worst. My prescriptions were ready and I should have been finished in 5 minutes but it took almost 10 minutes for me. There has to be a way for this store to streamline. Get it together.
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December 2023 by Lynn Johnson-Miles
I hate leaving bad reviews but something has got to be addressed at the Madison St. pharmacy. The wait to get prescriptions is so unreasonable. I have tried different times of the day, different days of the week, but every time I wait for close to 30 minutes or more. My scrips are automatically refilled so I’m not bringing in a brand new scrip and demanding it be done the same day, this is several days in advance. I’ve switched as many as I can to be sent via mail because the wait at this pharmacy is so ridiculous. Currently, I’m in the line at the window and it literally hasn’t moved in 10 minutes. 4 of us are blocking the parking lot access through no fault of our own. What is happening in there??? I went inside earlier and there were several people in there waiting as well. It’s not just this one time, it’s EVERYT time. Ugh!
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December 2023 by Mark T
This is specifically in regards to HY-VEE in Madison Ave. Had surgery this morning and hospital sends 2 necessary prescriptions to this pharmacy several hours earlier. Shortly after hospital discharge I arrive at Hyvee expecting my prescriptions to be ready to go. Wrong. They didn’t even have one of the drugs in stock and the other they waited until they had my insurance card in hand to start filling. Why wouldn’t they communicate that back to the hospital so other arrangements could be made? This isn’t the first time this has happened at this pharmacy either. You would think incompetence would have some bounds but apparently not. I would not recommend hyvee at this point for anything. Go across the street to Walgreens and do yourself a favor.
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November 2023 by Wm. Jones
I was at the pharmacy to pick up 2 meds. I clearly spelled it out on my cell note app. The employee filled my 2 prescriptions so I thought. She had slipped 2 more in the sack. I didn’t realize it till got home and there they were. I went back reported it to their manager. all he could say was they couldn’t take them back or refund my money it is the law.it might be the law but very poor customer service. The lesson from this is carefully check your bags before leaving that store, I will never trust them again. I got ripped off for around $50
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September 2023 by Bailey Walton
I have had nothing but problems with this pharmacy. Today I had to wait three hours to get my sons medication and they took my number down even though it’s already in the file to call me when it was finished. No one called me and when I called to check again they said oh yea it’s been done for like 20 minutes. Horrible customer service.
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August 2023 by Google user
I have had nothing but problems with this pharmacy. Today I had to wait three hours to get my sons medication and they took my number down even though it’s already in the file to call me when it was finished. No one called me and when I called to check again they said oh yea it’s been done for like 20 minutes. Horrible customer service.
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July 2023 by Ron D.
Rating their cafe as a 3, it doesn't try to be good and at that, they succeed. We had lunch there 3 weeks ago. Pork tenderloin and fries, nothing complicated. Was slow, but not as bad as some places, the food wasn't really hot, and don't understand that as just a few steps from the grill to the table. Price is also a middle-of-the-road thing. Of course for food like this itis best to charge too much
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March 2023 by Basilan Irma
MY HUSBAND WAS ACTING STRANGE AGAIN THEN. he left me so l decided to leave then I begin find a help by searching the internet for an herbalist doctor that will help me bring back my lover and I found a man call DR Ohi, the GREAT SPELL CASTER? online l explain everything to him and he help me bring back my husband with his powerful love spell, just within 12 hours and my husband was back apologizing to me and the kids, thank you dr ohi,am grateful to you sir, your love spell really work for you, contact DR,Ohi, on his page, if you have any problem in your relationship, kindly contact Dr Ohi on his page ??????
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December 2022 by Tim Speck
Had a charcuterie board made by brian and was nothing short of very impressed with his craft . Guy deff knows his stuff and takes extreme pride in his work . Will deff be working with him again. Outstanding work sir thank you very much.
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October 2022 by Sam Chambers
It always amazes me how long of a wait there is we waited for 45 mins in the drive to be told we had to wait another 20 while the techs are busy playing on their phones.. waited 24 hrs after a script was sent it only to be told it wasn't ready yet.. they always have a reason why somethings not ready..
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March 2022 by Jason Harden
If you have important time sensitive medication don’t go here!!!! Called in my meds like always and for the 7th time they send the refill to the wrong store and when you call to make sure they are ready they tell you that they have them then they don’t even give you the right ones now mind you 7times this time they finally decided to waste their time instead of mine and delivered it late ( which is not having neurological meds late and missing work bc if it and when they manager drops it off tells my wife if I complain anymore they will quit giving me my medication all together!!!!! Checking to see if this is even legal
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December 2021 by Bruce Mathre
Terrible how they canceled appointments over a holiday week. They lost my respect and my business.
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December 2021 by Becky Adams
Wait wait wait in drive through. Needs another lane.
