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March 2024 by Robert Clark
Great customer service
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February 2024 by Katrina Williams
Very beautiful jewelry ? ?.
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January 2024 by Sapphire Dimas
Ordered online got the confirmation it was ready went at 6:00pm and the doors were locked when hours online and on door very obviously say they close at 7pm. Doesn’t help i live over an hour from location.
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January 2024 by Kassidy Methvin
0 stars, if I could. A few years ago my ring was in our house fire. I had insurance, I called to have it replaced. They said even with insurance "they don't cover acts of God" A fire is not an act of God, people get their rings fixed for A LOT less. I will never buy jewelry from this place again. There are better jewelry stores anyway!! Pic of my ring they refused to replace.
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January 2024 by David Tabler
Very helpful and friendly service. Will definitely go back!
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January 2024 by Jay Pedrin
Fast and friendly. Very nice experience.
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January 2024 by Linda Williams
Very helpful for what I needed. Prices fit my budget. I will return to Kay's.
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December 2023 by Brandon Morris
Very friendly, super knowledgeable, gave us great opinions on matching our wives current jewelry.
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December 2023 by Samantha Owens
Went in with family, ended up buying a ring and necklace for my anniversary. The ring needed to be resized, it was sent out. When it can back there was a crack forming on the band. Went out a second time, came back with again damage to the band. Went to out a third time, came back with a hole in the band. I wanted to get a new ring at this time, since two months have pasted since I bought it. Was told by a rude “manager” that couldn’t do that and it would have to be sent out again and that they can fix it. (She didn’t want to deal with me, there was a better dressed couple in the store)Still don’t understand how it, got sent to the store this many times with bad work being done. Worst work I have had at any jewelry store.And again it was sent back to the store with damage, finally got hold of a different manager. Who assisted me in returning the ring and ordering it from online, but they don’t have my size on the website. And was told to do finger exercises. But maybe I’ll sent it out to get resized and start this nightmare over again.Won’t get this ring till beginning of December, a full three months since a purchase it.
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December 2023 by Jennifer Zucca
We had a amazing experience shopping at our Council Bluffs IA store. Danielle was so helpful and helped us find what were looking for!
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October 2023 by mandy frederiksen
Lauren is amazing. She really took the time to sit and explain things to us. Very friendly and helpful. Very appreciated.
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October 2023 by Maggie McGrath
I have had 2 great experiences here. I found my wedding band here unexpectedly. The sales associate was not pushy and let us look as long as needed and walked us through all the protection plans. I also took several rings in to have cleaned as well as my engagement ring prior to my wedding. They inspected and cleaned all the rings for free- even though none were bought there. I needed to fix my ring asap and they provided a great place to do this super fast.
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August 2023 by Sabrina Nelsen
Danielle and the ladies in the store were very helpful and quick with my ring inspection and cleaning. It is always a pleasure to go in and look around at all the beautiful jewelry while getting great customer service. Thanks so much!
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August 2023 by Gary Ashcraft
Wife took her wedding ring to be resized, the lady measured her finger said she needed a size 7. Wife paid to have resized to a 7, she came home from picking it up and asked me what I thought and I noticed it was loose, the ring had a dent and was oblong shaped. We left for vacation the next day so we could not address the situation at that time. She went back today and said they can't see the issues described and the manager was super rude slaming sharpie around and said my wife would have to pay another $200 to resize and fix it. I've bought jewelry from this location in the past and had good experiences, but I guess customer service is necessary to make the sell. Wife is super upset with her experience and told me to never buy anything from Kay Jewelers in the future!
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August 2023 by Mallory Miller
Loved the ladies at the Council Bluffs location! They’re so sweet & genuinely interested and invested in you! I’m in absolute shock at how my custom ring turned out. ? Can’t wait to surprise my lady.
