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April 2024 by Antonio Rae
Very rude workers and to top it off they ALWAYS have no chicken…it infuriates me because I came here 3 times and each time they tell me they don’t have chicken. Definitely not coming back.
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March 2024 by Cari K.
Real good food & good service ty so much
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February 2024 by Misty McClelland
Poor service I ordered off the app and was able to show my order receipt and even though one of the sides was wrong they made me pay for the correct side and then called me a thief when I said it was ridiculous I had to pay to get the correct side. Then the manager kicked me out when I pointed out I paid for all of the sides I took. Rude should delete app and never go back
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February 2024 by jerry. woodard
Great place for chickenParking: Big parking lotKid-friendliness: Always kid friendlyWheelchair accessibility: I did see wheelchair accessible
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January 2024 by Megan Cherek
I'm not sure if people at this location are just unhappy people or what.. But nothing is more distasteful than going through a drive thru and the person on the other end of the mic sounds like you ruined their day or unconvinced them. Then pulling up to the window the same attitude was portrayed. I'm not sure what KFC needs to do to make sure there employee's are happy but this was honestly bad enough I would rather take my money and spend is somewhere, where the service is happier and not rude!
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January 2024 by Zephyr MacFaelan
They really need to fill in the potholes outside of the buisness, especially with the snow being as bad as it is, they're nearly invisible and I almost lost a tyre. Other than that, service is always quick and very friendly. Food is always fresh and good.
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December 2023 by marta monzon
I didn't like it, the place was dirty and bad looking.Parking: Everything was fine, it was empty
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December 2023 by michael smario
Ordered an 8 piece chkn dinner with the sides... 4 of the pieces were wings!!! WTH?
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December 2023 by maira arredondo
It’s 8:11pm and they say they are closed for a family meeting! Why not put signs up stating you are closed? Every time we try to come here they always have an excuse as to why it’s closed. Might as well update your hours and put that you close at 8pm. Sad we had to sit in drive thru just to be told that by the time we got to the speaker
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December 2023 by Genie Pest Control
Freezing cold weather - Went thru the drive-way and ordered a bucket of crispy chicken and family mashed potatoes with extra gravy. When I got home there was no extra gravy and the chicken - YUCH!!! It was so burnt that the skin cracked into a million pieces when you pulled it off the chicken and the actual chicken was a dark dark brown color from the dry unable to eat burned product. I called thinking they may want to take care of this for me and the Manager said it was not possible - she had the same cook for 8 years and was not willing to refund the $29.00 dollar order, or even replace it for that matter!! She said I could get back out into the cold and get the extra gravy which of course I didn't do - the chicken had already been thrown out (P.S. mu dogs couldn't even eat it because it was so dry and inedible) Instead of the 3 minute drive to KFC on Broadway I will always now make the 10 mile drive to Madison Avenue KFC where they do take care of a problem if there is one and their Employees are smart enough to do the right thing rather than make their Customers feel like they are the problem - not the actual illiterate Employees/Managers that ARE the problem!!!
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December 2023 by Tom Campbell
Food looked like it had been sitting out all day. Potatoes cold! Chicken chewy. An employee had their small children hanging out in the eating area while she was working.
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November 2023 by BM
Should've left when we came in to find the cook following around and climbing on the lady working the front when we walked in. Food had its normal flavor, but barely even warm. As we ate the atmosphere was full of cussing and more puppy love as the other lady stood there awkwardly.
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November 2023 by Butch Menke
Missing half our order didn't realize it till we got all the way
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November 2023 by cmewhen
Have gone to KFC on Broadway in Council Bluffs 6 times in the past 12 months. Each time they were out of dark chicken, chicken nuggets, biscuits, and pot pies. What else is there to order? Terrible customer service also.Parking: HUGE pot wholes that have been there for at least a year!
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October 2023 by Jose Gordillo
Not too clean but food was goodParking: No problem parkingKid-friendliness: Kids chairWheelchair accessibility: They have one
