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February 2024 by Janiece Runge
The worst experience I have had! The dr didn’t ask any health questions, history, issues I may be having. Did not do pressure check, no prescreening. My entire exam took 10 minutes. Then I’m told that this is the best you will get, it is just the way you are. What? I couldn’t read beyond the top line. I could read more with my old glasses. I have worked for an optometrist and have never seen anything like this. I did not order glasses because I know they won’t be right. I’m going to have to pay a different dr for my exam in order to a correct prescription. I would not go here!
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January 2024 by Karla Brown
My husband went in for eye exam and new glasses before Christmas 2023, found frame and paid for glasses. Told it would be a couple weeks. After Christmas called to check on them since no one called us and was told the lab didn’t have frame??? Which they should have since we picked out the frame. They said the manager would check and let us know….2 days later received call stating they were sending in frames/order and would out a rush on them. Week later still nothing. I called again today and was told they “should” be done first of next week. I guess the definition of rush is 2 weeks! Terrible customer service not one time did they reach out to us, we were the only ones making contact. If we ever get the glasses it will be the last time using their service.
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January 2024 by Tracy Blocks
They were very polite and very helpful. Thanks guys for helping me pick out my new glasses.
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October 2023 by Denise Martinez
If I could give 0 stars I would. I have been wearing contact lenses for 40 years and I have NEVER experienced anything close to the horrible service I got here! First off the doctor got my prescription wrong, I mean who fails an eye test? Seriously? I had to get my previous Rx from my last eye doctor& when I gave it to him he acted like it was MY fault it was wrong! Then he tells me he will reorder my trial pair. It literally took them 5 MONTHS to get my new trial pair!!! I understand they were on backorder but when they did finally receive them they didn't even bother to call me to tell me they were in. So by now I am so frustrated by the horrible service I am going to order my contacts online. When I do this I get an email telling me that my rx hasn't been finalized by the doctor because I never came back in for my check. 5 employees were standing around when I picked my contacts up and not one bothered to tell I needed a follow up appointment!! You would think after all I have been through they would be eager to finally give some even mediocre customer service!! Never got an apology or nothing. Do not go here. You will regret your choice! Hands down the WORST EXPERIENCE I HAVE EVER HAD!!!!
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June 2023 by Birgit Ream
Very friendly staff. Great variety of frames.
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May 2023 by Kaci Herring
I hadn't had an exam in 2 years. A odd situation that wasn't the optimitrist fault, but he found out that I was in the wrong prescription even before I came to see them for this visit. Oddly enough I could still see 20/20 but not as clear. I had gotten the new exam, new glasses, wore them 2 days, brought them back because of a migraine due to one eye being super strong.Found out that the difference from old prescription to new prescription is one whole level. Doctor said I shouldn't even be able to see letters out of the old glasses let alone be 20/20. He was flabbergasted. I had to have new lenses put in the new frames, the prescribed was a bit strong but I'm so thankful for that doc figuring out my eye situation since I suffer from auto immune stuff daily and really watch my health. Thank you, I appreciate everything!
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March 2023 by T Fox
Went out of the way to schedule our appts so we could do them all at once and were missing minimal work hours. Optometrist texts their receptionist AFTER our appointments should have started saying they were THIRTY minutes behind. The response from the receptionist was "we have cookies and you can take a seat". Complete lack of consideration from the Dr, staff and this building as a whole. We were the first appointment of the day and the toilet was full of urine and toilet paper. This is the second time I've gone in and just been astonished at the lack of professionalism or basic human decency. I tried to give the benefit of the doubt that perhaps the receptionist was having a bad day then, nope, they're just awful. My wife had to reschedule, they didn't even ask the rest of us if we would like to reschedule. Obviously we are absolutely happy to find somewhere else to go. Furious they wasted our time.
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February 2022 by Stacy Larsen
Lately I’ve been having a lot of trouble with be able to see small print. I went to a different provider in 2021 but chose Pearl Vision again in 2022. I cannot thank them enough for getting me into a pair of glasses to where I can actually see clearly again. The doctor and staff were so kind and friendly!! Highly recommend!
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September 2021 by Nikki McLeay
Tonya was beyond helpful! I was leaving for a trip, and accidentally tore my last pair of contacts that should have lasted me another month, and while they didn’t have my prescription in stock to purchase new boxes, she provided a couple trials of contacts for each she for my trip. I wish I could give her 10 stars for her generosity, patience, kindness, and being willing to go above and beyond. Thank you, Tonya!
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September 2021 by Nikki M.
Wow. Tonya was absolutely amazing. I called over the phone and explained my dilemma (I tore my last contact, have an online order in that will be delivered Monday, and leave tomorrow morning for a business trip, and I truly can't wait to see clearly!) She was immediately responsive, kind, and helpful. I emailed her my prescription as I would be arriving just as the store would be closing, and when I arrived, she had several trial pairs of contacts set aside for me. She was an absolute gem, and even wished me well on my trip. Thank you so much, Tonya, for truly saving my day! I wish there was more I could do to fully say thank you.
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August 2021 by Elizabeth Joy Johns
?Great with our 3 youngest children, super helpful! Very welcoming and pleasant right when we walked in for our appointment! Thanks so much! ?
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August 2021 by Denise Olsen
Absolute the worst customer service in the area. If you have a problem with your glasses, there is no assistance once you pay your money. Would never recommend to anyone.
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June 2021 by Jake Lords
I came in to get a pair of trial contacts because I was traveling and ran out of contacts. The staff was super friendly and even more helpful. They gave me a trial pair of contacts and wished me safe travels. If I lived in the area I would 100% use them for my eye needs. Thank you!
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May 2021 by Rory DeSantiago
They are very kind generous and intelligent!!! I appreciate them all so much!!!!
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March 2021 by Margie Young
The staff really help you get the most bang for your buck! Ryan the Optometrist is very nice along with the ladies working out front.
