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March 2024 by Dawid Human
Quick in and out! today.....
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February 2024 by Mike Cross jr
Wow reading these reviews I just broke down 90 miles away for a coolant leak. Reading the time wasted.. I mean DAYS on simple fixes.. I think I'll back track 2 hrs to another shop..
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February 2024 by Amelia Diaz
Service department?….. Terrible place to work. Terrible management ( in house & corporate)That’s it that’s all.
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February 2024 by Shawn Mauldin Sales Express LLC
I just recently purchased a Peterbilt truck from Counsel Bluffs Peterbilt and I have to say Jordyn Hacket was a pleasure to work with! I love the truck! thank you!
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February 2024 by Terry Pike
Good customer service at the parts counter
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November 2023 by Tyler Harper
Been here since Friday at 7:00 pm for an air leak. I’m still currently here at 7:00 pm on Monday for the same air leak. Was told at noon that once the part got here (came at 2) it was a 15 minute job and I’d be out of here. I’ve seen more of this from the mechanics, along with random wandering around in the shop, than I have a single bit of work get done. I’ve seen a TOTAL of 2 trucks leave this shop since Friday evening, nothing else is getting completed. They charged us $450 to change an air cartridge because they swore that was the issue, only for it to be what I’d said was the issue to begin with. The valve for the drop axle, and now they’re “bolting my drop axle up, it’ll be quick.” Yeah…. Quick. Not in their vocabulary.Will state that the two younger guys at the service desk, both day/night shift, were nothing but attentive and tried getting them to get to my truck as they’d said they would.
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November 2023 by Outdoor Dave
Great shop, got me in very quickly. Quality work.
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October 2023 by ZNL LOGISTICS
Price of new cabin air filter is around 100$ , ridiculous.
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August 2023 by Johnny Lott
.so slow seven hours for passenger side brake job. Had to wait till morning for the other side. Just the passenger front brake that's it seven hours
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July 2023 by Adan Acosta
I brought my truck to get checked for an antifreeze coolant leak. They said they would check it that day at 4 PM. It never happened. Then they told me when I called the next day that they would check it in the morning. I came at the end of that day and they said they never had time to come around to check it. They did nothing and wasted two days of my time, when I could’ve been working and making money instead of leaving my truck parked at Peterbilt by far the worst service I’ve had in a long time. Very unprofessional. Avoid this place .
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June 2023 by Mikey Pau
Excellent work stand by there work and represent PACCAR to the fullest I love these people
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April 2023 by Kenneth Green
I am a trucker!!!! To all you people who have poor services rendered and was left with no recourse but holding the bag, listen to me .I went to Council Bluff Peterbuilt to have normal repairs made, things happen the Tec messed up. When at a later date I discovered the problem Rob the service mgr IMMEDIATELY assured me that they would make it right.Rob the service mgr is truly an honest person and a professional.They did the work at an significant expense to them.Dwayne and Steve the body shop mgr was awesome in communicating and scheduling repairs. The parts dept staff is awesome as well as everyone else. The facility is modern,clean, and efficient , and a notch above any other stores and (I’m on my third Pete) that I have known. Pete even likes them!!!These people put the S in serviceI appreciate themKenny Green
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March 2023 by MKP
P!as poor wrench turners that only want the money from big contracts.Don’t bother making a booking for work because they don’t care.Can’t get to it today bs!That was the gf’s truck. I told them, don’t go there but they did it anyway.Took mine there two years ago and they left wires dangling off the batteries shorting out causing all sorts of problems I had to figure out myself.Told me my fuel pump was dead and I said no, only replaced last year. Turned out their wrench turner shorted the pump wiring out? Why? You were doing my rear bushings.Fookin idiots.
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December 2022 by Jeffrey Brandt
Don't know how their service is because I can't get them to answer the phone. Won't do business with anyone who won't answer the phone. It's been over an hour trying to get somebody on the phone. Even the parts person couldn't get the service department to answer the phone
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November 2022 by Robert Montgomery
Fixed my truck and got me back on the road quickly.
