Pilot Travel Center in Council Bluffs, IA, is a popular stop for travelers, offering a welcoming atmosphere and clean facilities. With over 750 locations in the U.S. and Canada, it provides friendly service, clean restrooms, and a variety of amenities. Customers appreciate the cleanliness of the pumps, restrooms, and showers, which are often highlighted as some of the best. The center features high-speed fuel pumps, EV charging stations, Wi-Fi, overnight parking, and a selection of fresh food, snacks, and drinks, including excellent coffee. While many praise the hardworking staff for their politeness and welcoming demeanor, some visitors note that service can be inconsistent at times, with a few employees not actively assisting customers. The 24-hour Arby’s on-site is a favorite, and a few suggestions for improvement include adding more washers and dryers and creating a lounge area for drivers. Overall, Pilot Travel Center is recognized for its cleanliness and friendly atmosphere, making it a must-visit for those on the road.
Nice staff. However, they allow long term and DROPPED TRAILERS when parking is already limited. I counted over 10 dropped trailers that sat the entire day or longer. Unacceptable for drivers who need a place to park.
August 2024
Busy place,, near interstate but able to get in & out quickly with good access to all services.
August 2024
Pilot was spotless but the attached Arbys needed some lobby attention
