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March 2024 by Emi Cottier
This review is specifically about Heather. Her name tag was hidden but that's what she said her name is. Zero customer service skills.Was extremely flippant, condescending and just outright rude.Refused to check the cold creamers. Said she just replaced them, but both had plain creamer. Not French Vanilla.Would have taken 1 minute to double check the correct bag was installed. But she refusedI get coffee every day and know exactly what French Vanilla creamer smells and tastes like.They were both just plain creamer.She clearly knew it was plain since she refused to open and double check. She was clearly lying. And wouldn't acknowledge it was labeled incorrectly.Wasn't going to spend $3 on something that isn't correct.You just lost another customer here because of her.Will go across the street to Casey's or Sapp Bros moving forward.
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February 2024 by Corvette 33
Outstanding customer service and beautiful cashiers are working here.
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January 2024 by Marc Monteith
This place sucks its 42 Below and there banging on door for parking money. Parking isn't plowed. Guys leave there trucks all week for free. But we got to pay all the time.I paid 500 for fuel still got to pay. All scammers.Screw the consumer. Free parking all week
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January 2024 by Ghost Slayer
Be very careful with taking your kids inside there is a maintenance worker that will stand behind your underage kid in the restroom
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December 2023 by Kim Stark
Cashier was very nice
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December 2023 by Eric Wilson
Unprofessionally ran . If you pay for a spot and want woke up saying your not on list come here. They apparently don't check they computer prime parking.
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December 2023 by Suellyn Cudd
This review is for their customer service, AP people. They're absolutely terrible! They don't answer the phone, they don't respond to emails. This has been the worst experience I've ever had with a company! I've been trying to get a statement from them since Nov 5, 2023 to no avail. But they took our money from our account. I've instructed our drivers to not buy fuel there until this is resolved.
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December 2023 by Dan D
typical crowded pilot, but clean... and man, you don't often run into places with hot water this good!
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October 2023 by HENRY FORD
Pilots are the worst...however the 4 women working today at this location are all exceptional...most polite and all welcome you with open arms...plenty of parking...
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October 2023 by Casey Wendling
We walked in we’re not greated kindly. The floor was absolutely disgusting. The gas station was dark and dingy, and had a terrible smell. I would never ever step inside this place again.
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October 2023 by Prince Harun
The cleanest shower of pilot flying J thanks for the great services by this place.
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June 2023 by christal cummins-robinson
Too many staff members standing at the registers but no one working. I had to ask for help to check out and there were 4 staff members doing nothing, look directly at me, and continued to do nothing. Go to the gas station across the street!
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June 2023 by Jack Le Trucker
Not pleased with how they managed parking spots for hard working semi drivers. Does'nt care to see many bobtails and drop trailers on free spots. But they are please to manage paid spots.
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June 2023 by Universal Cop (UniversalCop)
Pilot is a good stop. But in yhis imstance, the majority of parking is "RESERVED" and u have to pay. I won't be back
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April 2023 by Thomas Kreutzberg
Kind of a small lot but was able to park @1700
