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April 2024 by Arisbe Rodriguez
Worse customer service, literally called to confirm an order and “Melissa” was literally yelling at me and upset because the order had no name nor a phone number. Yet the staff never asked for that information. Not the customers fault. When my dad walked in with the receipt Melissa hung up my call and yelled at him and told him that the pizza was not even ready( I was in the phone with him). Never had an issue with this location but I’ll definitely will not be coming back.
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March 2024 by Andrea Aldrich
I made an order for a birthday party.. 20 minutes after the expected delivery time(1 hour 20 minutes after ordering), I got a call asking if we received our order, which we hadn't. The delivery driver had delivered it to the wrong house. They told me it would be 20-25 more minutes to remake. After 40 minutes, I called to check in. Still waiting on wings and the delivery driver- 10, maybe 15 minutes she said. Another 20 minutes after that, our pizza was finally delivered. I know mistakes happen, and I normally give a little grace in these instances.. but after waiting over 2 hours, one crust wrong..and they weren't very apologetic about any of it. I've normally been comped part of my bill, my whole bill, or offered something free for my next order because of the inconvenience...and those were all for far less than what my negative experience was for this order, none of that happened. Just a bit disappointing..
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March 2024 by Allyshia Brown
This Pizza Hut location has definitely stepped up their game lately! The pizzas look and taste great and they haven’t messed up our orders in a very long time!
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March 2024 by Anthony Coleman
From the time I walked into the store ... they actually open the door for me ..best service from a restaurant that I received in a very long time. Actually felt valued at a pizza place.Parking: Parking right in front of building
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March 2024 by William Scott
When I went inside to pick up the pizza, they were rude from the beginning. I told them I had a pickup. The guy ran my card and watched me as I filled out the receipt. When I said $0 for tip, he proceeds to say “really? No tip? Wow” I didn’t really know what to say. He then proceeded to say “wow. I’m working and can’t even get a tip.” Let me say we usually always tip however they were rude from the beginning and i didn’t feel like they needed a tip, especially when I'm picking up myself. Definitely unprofessional and will never be going back to this location.
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February 2024 by Elizabeth Schafer
Has improved some but I still have the negatives stuck in my mindUpdate 8-21-2021This location is a joke. I ordered bone in wings and was given nasty boneless wings. Fire the whole crew and start new!Update 02-24-2024Still a joke! I ordered online pickup and I arrived at 7:55 (the time stated my order would be ready) I didn't get my pizza until 8:25. Just pathetic.
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January 2024 by James Warrick
Good pizza, the best thing about this place is staff. Hey Paul ..WEEEEE! ?
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January 2024 by ana rosales
"Cold" pizza, wings and bread. warm soda, didnt knock, pizza not cut right. Everything was on camera. Still have the footage. Worst Service Ever! Regret leaving tip. (Bad Delivery)
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December 2023 by Sannaw Marip
Zero star for council bluffs west Broadway store. Never buy from that store again. I have bad experience. Once for my whole life..enough.
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December 2023 by H Law
Order was right and on time. Lady at the counter was very nice.
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December 2023 by Tami Garges
2 hours for my pizza delivery so it wasnt hot.Parking: dont park i get delivery.and it sucks.
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November 2023 by Birgit Ream
Not my favorite pizza flavor but maybe someone loves their pizza.
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October 2023 by Bud “Bam” Minshall
Pizza was cold has hell and what I paid for it $31.54 should have been reimbursed to me
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September 2023 by Cathy Derra
Didn't get my cheese bread cooked all the way and spilled my chicken alfredo in the box when was put in my back seat
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August 2023 by Tyler Nichols
The food was undercooked by they pushed it to the oven faster than it should have been but other than that I give it a three-star
