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February 2024 by Alana Craig
DO NOT REFILL PROPANE HERE!!!! Every time we refill our bottles here they leak for days! But if we go to tractor supply to refill they don’t leak! It’s only this place!
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January 2024 by Jackie Kennedy
I recently visited this place as a tag along with a friend who was needing a uhaul .. She was very frustrated and distraught with her current situation .With the help and kindness she received from "MALLORY ",I watched as my friends agitated state of mind turned into great relief . MALLORY made sure every thing went smoothly for Sandy and couldn't have been any more nicer and understanding. Mallory deserves to be recognized as an outstanding employee who has compassion for others and is a very great asset to uhauls company .Thanks again MALLORY .... You certainly are one of a kind .
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January 2024 by Red
I have rented a few U-Hauls in my lifetime and of course they've all been very good customer service but let me tell you I just had to do it again and I dealt with Mallory at Manawa and I-80 and let me tell you this woman went above and beyond customer service for me she made my transition so much easier and so much smoother her patience and understanding and kindness was beyond what I'd ever imagine so I want to give a big thank you to you Mallory thank you so very very much for all you did for me you can't even imagine how it makes me feel this woman deserves a good raise thank you again Mallory
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November 2023 by Katy Pennington
They will reserve a truck they don't have. Tell you one is close but it's really 20 miles one way away in the wrong direction! (We already drove 10 miles to get to this one!) Then say you'll get a discount if you agree to get the other one but won't are you what it is. On top of it all they tried to charge more than the reservation said would be.
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October 2023 by Brendan Duron
Worst customer service ever been here twice this year and both times they're complete jerks or don't know whats going on most the time
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June 2023 by Wicked Henderson
Attention Mike Circo:Your representative was Abhorrently rude and unprofessional. As I read these reviews, apparently this is common place at this business.When our conversation started to turn south, I asked to speak to supervisor and was denied any contact information by the first representative that I spoke with. He spoke over me and interrupted me after several requests not to do so.I look forward to reviewing the recorded phone call with Mr. Circo when he returns from vacation
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May 2023 by Big Thanks
Big thank you to Council Bluffs uHaul for a wonderful trailer rental
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March 2023 by Erinn
My daughter wanted one of their vans for a day to move. They didn't have any. They tried to have her rent another size truck that wasn't comparable in price to the vans. She ended up getting a truck. Had to pay upfront for 50 miles and the truck. It came to about $120. She was able to get some $ back for only driving 16 miles. The staff seems like they could care less, about anything. I guess it's U-Haul for ya.
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March 2023 by Patricia Allen
Helpful and courteous staff, materials and equipment visible and fair prices
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October 2022 by Emily Stairs Abenchuchan
The GM here (Taylor) is great. Uhaul policies and pricing are confusing and unclear; she was patient and understanding in helping me figure it out. I've rented from them twice and will definitely rent again!
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August 2022 by Julie Andersen
The customer service here was awful. I came to pick up my equipment rental and was helped by a new employee. I was very patient while he asked for assistance with my reservation. However, the woman who helped him was not pleasant at all. No pleasantries were made. Every question/comment she made about my order was made with a tone of disapproval. Food containers from their lunch was out on the counter. I made 2 additional orders days prior for packing supplies that were not prepared by the staff. They had to walk around the store to get my items. The new employee gave me 2 wrong items. The next day we returned to fill up the tires and return some supplies. The employee helping with the tires made my father feel like a nuisance and his concerns not recognized. The employee helping with my return was on his cell phone for several minutes before he finally helped me, and he was not answering the business phone. The tire we were most concerned about did in fact have a nail in it - we had to contact roadside assistance for a serviceman to help us, as the u-haul location's auto department had closed a half hour prior.
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August 2022 by Skyler Rorebeck
Don’t try calling this location they’ll hurry you off the phone, hang up on you, or have a wait time of over an hour and the phone will disconnect.
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July 2022 by fenixrising1972
gate key didn't work and the office was closed
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May 2022 by Billyd Dougherty
After a rough day of being on the phone with uhaul, we came to drop our trailer off here, and the GM of this uhaul was absolutely amazing! This is the location to rent from if your need to rent uhaul equipment! Taylor and Ashley are the ladies to ask for! Best customer service I have had in a very long while! Thank you both for your help and awesome attitudes while dealing with us!
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November 2021 by John Sainato
I had a fantastic experience here…There was an issue with some equipment that I rented; without going into it too deeply, one of the girls at the counter there made a mistake. When I pointed it out they went WAY above and beyond to make it right.This place has the best hours, the employees have the best attitudes and are extremely helpful, and you get a sense that the staff here just knows what’s up… like it’s a fun place to work on top of being a great place to do business with.Thanks to Kaylin and to Kaitlyn for being wonderful human beings.
