The UPS Store #5186 in Council Bluffs is known for its friendly and helpful staff who provide a wide range of services including packing, shipping, printing, and document finishing. Customers appreciate the knowledgeable team, especially for meeting tight deadlines and ensuring packages are safely delivered on time. The store offers a mailbox service for mail and packages, as well as notary, shredding, and faxing services, all provided by a locally owned and operated business that aims to help customers with their needs. Many reviewers highlight the welcoming atmosphere and the staff's willingness to go the extra mile, making each visit smooth and efficient. They also mention the clean and organized environment, which adds to a positive experience. Some concerns about fees for barcode label scanning are noted, but overall, the store receives high praise for its excellent customer service. Customers feel confident in the staff's expertise and appreciate the personalized assistance they receive. Whether for shipping, printing, or other services, The UPS Store in Council Bluffs is recognized as a reliable and friendly place that prioritizes customer satisfaction and makes every visit a positive one.
I have had only good experiences with this store. I appreciate my packages arriving on my grandchildren’s PORCH! USPS shipments require my daughter to go to a locker in a mall! 🥴 UPS gets them to their front door in record time as well. Employees at this store are always friendly and helpful.
May 2025
He was very kind, helpful, compassionate. He did evrrything to meet my deadline, and succeeded. The USPS charges the same but will take 3 times longer. If im lucky. Great store. Very great staff.
July 2024
Every time I come in to mail a package that the sender gives us a bar code for them to retrieve the label to put on the box, they want a $2.00 fee. This is absolutely ridiculous but let it be Amazon and they scan for a package label no questions about any fee.
