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November 2025 by Hunter Hemiller
Poor Customer Service. My wife went in to see why our bill was extremely high and to see why some of the things we paid off were not taken off our bill. They were extremely rude and could not do a thing for us. She asked how she could possibly get the bill to be lowered and yet it was the same thing. We were very disappointed in the fact they they could not tell us a thing or do a thing to help us on top of being rude and defensive. We will defiantly be looking into switching phone carriers due to the way she was treated.
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October 2024 by Earl Smith
Fine Job done for me, thanks earl
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October 2024 by Jane New
Marcus was very helpful and professional.
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October 2024 by travis Whiteeagle
Grate job at your job
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October 2024 by Kolby Miller
Marcus was very kind and professional. A top
notch employee
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October 2024 by Itisi Krunchy
Michael Pitts is very knowledgeable. Does his job well.
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October 2024 by Brandi Esser
Marcus was amazing! There was a lot going on in the store that day, & he was the only 1 working. But he stayed on task, helping as many people as he possibly could at once. 100 stars for Marcus!
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October 2024 by April Campbell
It's my son's birthday today and he just wanted to upgrade his phone. We walked in at 4:45pm and no one even said anything to us for 2 1/2 hours. We walked out at 7:15.
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September 2024 by Sheila Huffman
Michael was wonderful. Helped me with all my needs for a new phone.
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June 2024 by Carrie Crismon
I added a line to my plan and did a phone upgrade that I was due for. I was told my bill would only go up $70.00 the following month for the added line. I recieved my bill and it was $260.00 more than usual. I called customer service, got the run around and a day later someone called me saying they couldnt do anything to correct the issue. I tried to return the phone when I received the bill that was 3xs more than usual.....but since it had been over 20 days they would not accept a return. Mind you, I literally called them the day I recieved my bill to return the phone. Absolutley, terrible customer service.
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February 2024 by Tammy heisser
Shawn was very helpful and polite never got frustrated with me when asking about my new phone
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February 2024 by Michael Pitts
Lindsay made the process from start to finish easy we normally hate having to go through the process of setting up new service but Lindsay went over everything down to the expectation of the first bill usually reps avoid doing this because the shock of the first bill but like I said she went over EVERYTHING! and had us in and out within 40 mins and that with porting 4 lines and setting up devices.
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February 2024 by Kamber harding
People at this store are super friendly and gets the job done
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January 2024 by Samuel Hatcher
I had an insurance claim,they got the phone ordered,and they took credit card numbers and charged 49.00 for replacement of my Samsung a14 cell phone but it went to an auto dealership 5 miles away. After going and getting my new phone I took it directly to uscellular. After spe ding 2hours trying to turn my phone on he gave up and told me something about the Sim card not being accepted. I left,and went back 2 more times all these trips was first they sent me the wrong phone,it only hooks up with Verizon. So I was supposed to give them credit card and I didn't feel that was needed ,they already took the numbers once from me and held them until they were to get my original phone . And now they needed to correct there mistake by sending me the right phone. But they won't do unless I give them credit card numbers againe. And we'll that's where I am at this point . I just don't feel I need to give them the numbers againe for there mistake. And I don't want the chance they will charge the card againe. Even if it's a mistake ,seems like they are really expecting me to bail them out or they hold my card numbers hostage. They say they erase them but that's not true. Think about this,they want your credit card numbers I case you don't send in your original phone in,if you don't they take your credit card and charge you 140.00for your broken phone. Where does any of that sound fair to me,the guy who pays his insurance every month. And my phone bill.
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November 2023 by Jason Myers
Went above and beyond to meet my situation where it was at
