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August 2023 by Steven
Saw a Mustang GT on the internet on a Saturday morning. Called Jerry right away, and he said he would hold the car while we drove from Cedar Rapids. Drove the car and loved it. Jerry made the purchase effortless. Highly recommend Jerry and this Dealership. Worth the drive..love the car.
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August 2023 by Zachary Ralph
My wife and I bought a Ford Expedition at Courtesy Ford in Davenport, Iowa. The salesman we dealt with was Jerry. We drove over 3 hours because they had the vehicle we wanted and we had had a hard time finding exactly what we wanted.We called on a Monday to set up an appointment to look at and test drive the vehicle on Wednesday. We text with Jerry on Wednesday morning when we were on our way to again confirm we were coming and they had the vehicle and had it ready.We arrive at the dealership and Jerry has the Expedition parked upfront. Jerry is telling us how he had cleaned and hand washed the vehicle all morning to get it ready because the employee that cleans/washes the vehicles didn’t show up to work yet that day. I thought this to be unprofessional in the least since he had 2 days to prepare the vehicle.We start looking it over and notice that the entire vehicle, white paint, is covered in small orange spots. Jerry tells us not to worry it’s only bugs and that it’s no big deal. The front, back, sides and top are all covered and I find it ironic that he bragged about how hard he worked on washing it but didn’t get this stuff off. We tell Jerry before we even drive it we want to ensure this is something that will wash off. Jerry takes the vehicle to their service department and the technician begins washing it. After 30-45 minutes of waiting I walked back to where they were cleaning it. Jerry is telling me the whole time how it’s clean as a whistle now and not to worry. The vehicle still has the spots all over it, the technician is only trying to hose it off. I grab a wash mitt and start washing is to ensure the spots come off, they do. So we proceed.Test drive and everything else was okay with the vehicle. We sat down and k started asking questions about the vehicle. Jerry could not answer any of them and only referred me to the carfax report. Starting to actually talk numbers and get to a deal was trying with Jerry. I had to explain where I wanted to be at for numbers multiple times. We hardly haggled on price at all. My number never changed to Jerry, but he didn’t actually take my number to the sales manager until the 2nd or 3rd time. Once the sales manager actually got my number the deal was made.Once the deal and the paperwork got passed from Jerry onto the finance department things smoothed out dramatically. I thought we were done with Jerry and could put this experience behind us.Once we signed all the paperwork and got ready to leave, I was getting the license plates transferred onto the Expedition from my trade in. I asked Jerry for the keys to the Expedition, he said he already gave them to me. Jerry hadn’t made us aware the Expedition only had one set of keys until we were ready to leave. When I expressed frustration with this he told me he already checked with service and I could buy another key today and they would ship it to me. I again expressed frustration that he withheld this information and I didn’t haggle their asking price but would have if I had known this. Jerry then asked to take a picture of our family with the Expedition for advertisement purposes. I declined and we left.All in all this is my fault for continuing to deal with Jerry at Courtesy Ford. Again I was held up with the fact they had the vehicle we wanted when we couldn’t find another one. I would not recommend dealing with Jerry at Courtesy Ford at all. The rest of the staff seemed to be decent to deal with so I don’t mean to talk bad about the entire dealership. Jerry was unprofessional, untruthful and withheld information throughout the process. Buying a vehicle through him was an unpleasant experience to say the least.
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August 2023 by Mike Meier
Staff is very friendly and helpful. You get what you pay for, so just go here first and save yourself time and money in the long run. We are not supposed to mention names, but my service advisor does a great job. I used to drive all the way to Bettendorf to the Ford dealership there. Service employees in Bettendorf can't even compete with Courtesy!
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June 2023 by Nancy Peterson
My husband came across Courtesy Ford on Facebook Market Place. He found a 2010 Ford Ranger truck with extremely low mileage. He had a Ranger in the past and loved it. He called and spoke with Jerry, our salesman, and Jerry put a hold on the truck once he knew we were on the road. We were very pleased with Jerry's help, and also the work of our finance man. Overall excellent experience! Would recommend Courtesy Ford to everyone!
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February 2023 by Gary Lancial
Never had a more poor experience with a dealership than this one. They didn’t care about my nephews birthday and the time slot we were in for that day and only cared about selling us a truck. They screwed up on the financing, lied about the wheels, never followed up after the sale and sold us a hail damaged vehicle and denied they new anything about it. Unless your blind hail dents are visible. Only one that seem to care was Chad the finance mgr and when I wanted to talk to the owner they would not give me his name. Pretty fishy when you won’t release the owner of the dealership .
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February 2023 by Mathew Oles
I arrived with the vehicle washed and ready for my test drive and greeted with a friendly smile. The people did all they could to accommodate us and are grateful for the great service.
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January 2023 by Heith Delacruzham
Jordan was a fantastic salesman. I was Absolutely lost and not sure what I wanted. He made sure to find exactly what vehicle I wanted, lots of questions my ups my downs on a vehicle. Over happy with results. courtesy is a place to go for great care and above standard results everytime. 5 star all day
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December 2022 by Jeremy Maish
Nothing but excellent service and polite people. Travis is an excellent person to work with. Best experience I've ever had in buying a vehicle at a dealership!
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December 2022 by Richard Schuck
I’ve been buying cars for decades, from all over the country and I’ve NEVER had a better / smoother experience than dealing with “Coach” at Courtesy Ford! If I could give them 6 stars, I would. ?????????
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November 2022 by Jenna Hirst
What an amazing experience! I started with the online services and then met with Travis Troxell! He was so informative and gave amazing customer service. THE BEST! The buying process was such a breeze, along with the fair prices both listed and trade in! The finance manager Chad was amazing as well! Highly recommended.
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October 2022 by Jerry Weir
Bought a car for our son. Travis made it a breeze. I would definitely recommend both the dealership and especially Travis. 10/10 would recommend.
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August 2022 by Molly Mayfield
Chad and Courtesy Ford were really enjoyable to work with in finding the exact type of truck I was looking for. Chad helped make the buying process seamless and also was very friendly to my dog, Fenway. I strongly recommend connecting with Chad for your next vehicle need, especially if you are searching for a truck! Thank you so much for making me a very happy customer.
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August 2022 by Alan Hopper
I took my vehicle in to have a key programmed, they told me that my wires to my (PCM) are corroded and that they couldn't connect to my (PCM). If the wires are as corroded as they claim my vehicle would have never ran, I don't think they know what they were doing. 1 star is too high of a rating from me. I'm very unsatisfied with their customer service and would not recommend taking any vehicle to them!
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July 2022 by BigDan 44
Warning Dont do it!! So the friendly staff member"Coach" was his name, told me on the phone that they were getting the truck ready for me to look at by the time I got there. I was driving from over an hour away, only for him to call me back and say that someone else drove from 2 hours away to come look at it, now he couldn't have told me this the first time I called 2 hours before that!?!? Then he offered me to look at a truck brand that I wasn't even interested in. Now that is not courteous service if you ask me. I wouldn't buy a vehicle from there if it was the last place on Earth because of that disrespectful reason.
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May 2022 by Shawn Carr
Chad, and the staff at courtesy, pulled out all the stops, and did all they could, to not only make my car purchase happen, but to get me the best deal possible, it all went quite smoothly, I wouldn't hesitate to recommend courtesy Ford to any of my friends and family.