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November 2023 by Richard Diaz
The guys there are nice, but pricing is definitely more than expected. Went in for brakes, charged about $550. $332 of that was the brake pads alone.Asked about coupons, was told I had to print it out and bring it into the store - I mentioned the fact that the coupons on their website states to "see in store for details." Which it pretty much does say that. I was then told "well I took the $40 diagnostic of inspecting the brakes off which is pretty much a coupon/discount." Btw, I was told that the charge would be taken off if I went ahead with the repair, sooo - no? Not really a discount.Not throwing shade to them; again, they're nice but it's expected with any mechanic shop that you'll be walking out with nearly $600 gone for brake pads.I recommend going on rockauto, buying the brakes for literally an eighth of the price and doing it yourself.I appreciate the time you guys took to do the work, and I'm not knocking the labor - that's understandable and expected. But maybe don't beat around the bush when it comes to someone looking to save a little more.Service: Brakes
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September 2023 by Carl Jorgensen
First time to visit this Jack's auto shop. Much closer to my home than the one River Drive. Had my oil changed in my truck. Very friendly staff upon entering. Covered what needed to be done and they got they went right to it. Very reasonable price as well. Will go back when other repairs are needed as well.
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August 2023 by Robin Sytnik
My car would not start (possible battery issue). Kendrick arrived and quickly set up a charger. However, the issue was bigger than a dead battery. He helped me navigate the AAA IVR system to arrange for a flat bed tow truck. He stayed with me until we were certain that a tow truck would be coming. I was very grateful for his assistance. What a wonderful employee!!
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August 2023 by Jon Farrell
Took my travel trailer here for axel alignment on the advice of my RV dealer. Very easy to work with and professional. Job was finished on time and under estimate.
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May 2023 by Garrett Cox
Do not use jacks break and alignment , I hired them in November 2022 to fix my AC, after receiving my car back from jacks my car would not start, 6 months later and 6 visits later my car still will not start, I spoke with the owner at their river drive branch and he told me to take it to another shop and to have them fix the car, after having the vehicle towed and fixed at Dales service center ( go there instead!) Terry, the person who told me to take it somewhere else , has been dodging my calls and won’t answer me despite hearing from dales service center that Terry had called down there and requested information related to the repairs and diagnostics, Dales was able to fix it during the diagnostic which amazes me since jacks couldn’t fix it throughout several visits lasting more than a week over the past six months, it’s been such a headache and hassle dealing with Jacks that I’m not even going to deal with them anymore since Terry wants to ignore me now, and I’m just going to pay Dales myself. Whatever you do don’t let Jacks break and alignment touch your carServices: Electrical repair
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May 2023 by Dennis Kruse
I want to put a shout out to Justin of JBA Towing this morning. Nice job and very professional.
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March 2023 by Jennifer Sanders
Went to them for an alignment only. Tried to upsale me for more repairs (struts,sway bar, rear shocks,tie rods, a arms/ball joints) said I only wanted the alignment was told couldn't do it unless other stuff was done first because it would do no good. They wanted to do $2800 in repairs when I came in for a $100 job. Walked out having to pay for an alignment inspection and no alignment. Car is 21 years old winter use only not worth that much money on its own. I just got brand new tires 6 months ago and front ones worn out wrong already and all I wanted was an alignment on the new tires I just bought again so I won't have to replace them in 6 months again.Service: Wheel alignment
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March 2023 by Followmeitwill Beallright
got my car in, diagnosed and repaired quickly and effortlessly. test drove before i paid and it works perfect. thank you! also there is a 5 dollar discount for leaving a google review
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January 2023 by Geno D.
Brought the car in for driver door cable, fog lights, brake squeal and SRS air bag light. They found $4435 worth of other needed repairs. $1500 oil pan gasket repair. etc. They kept the car an extra week. Thankfully, my daughter was able to drive my wife's car. I drove wife around. Picked up the car. Door, fog airbags not fixed. Terry the owner said I denied the safety repairs I brought the car for. Daughter still couldn't get out of car. I bought the cable on Ebay, watched a Youtube video and fixed it myself. Asked Terry for any discount because it was a lot of money. They said no coupons. After I paid, they mailed me a 20% coupon for denied services. Terry wouldn't give me the discount. Said I already paid. Discount only for denied services. $880 loss. Terry said they did discount $100 to arrive at the $4435 bill and only one discount per customer so no Veterans discount either. You have to deny all services then they will send you a coupon then bring it back if you want the work done. It's not necessarily a bad way to treat customers. Monday, I will bring the car to North Brady Imports to fix the airbag, fog lights and brakes.
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January 2023 by Jeff Fichtner
I grew up in Davenport. Live out in Lakewood, CO. I was in town for Christmas visiting family. I knew my rotors needed to be replaced for the past couple of years. I decided to wait to get them replaced while here. I called and spoke to Matt on December 28th. He said he could get me in right away. I dropped off my jeep in the afternoon. He said he wasn't sure if they'd be able to get to it that day. I said that was okay because I wasn't in a hurry. Surprisingly about 20 minutes after I dropped it off, Matt he said, they got the wheels off and checked out the rotors. He told me the price and he'd apply a $100 coupon as well. I gave him the go ahead and also told him I'd like to have an oil change done too. The next morning, Matt called and said my jeep was done and ready to be picked up. I was surprised at how fast they did all of that! When I went to pay, I asked Matt if the price included the oil change. He said, it was on the house! Matt and his team provided great customer service!! Whenever, I need an oil change or brakes and alignment looked at and I know I'll be back in Davenport, I'm going to take my jeep to them! I highly recommend you go to Jake's for fast and reliable service!Services: Auto brake replacement
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September 2022 by Helen Wuestenberg
My father had his vehicle serviced here. Jack’s was excellent! They were timely with the maintenance and the staff was helpful along with friendly! Will definitely be returning for any service!Service: Auto maintenance
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September 2022 by Jason Marchant
Took my vehicle in to be repaired and wouldn't start when I went to pick it up .. charged me another 800.00 then said they couldn't figure it out .. they will Rob you blind!!! Worst place ever !!Service: Brakes
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September 2022 by Brad Burns
Matt had helped me out tremendously. There were issues with my car and even though things weren't right the first time Matt went above and beyond to make things right.Services: Electrical repair
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August 2022 by Salimah Jackson
Amazing customer service and friendly staff. They always explain what the problem is and the necessary repairs. I would recommend them to others. Honest car repairs done by good people.Service: General repairs & maintenance
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July 2022 by gary marlin
I'm a repeat customer, dependable service, honest people I am very confident taking my vehicle to Jack's on Eastern. thanks Matt!Service: Engine repair
