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October 2022 by Carol Secoy
Everything about our experience at the Northpark Mall JCPenney Optical was great. The district Mgr was on site and very helpful. Ryan, the new Mgr was knowledgeable and friendly. The doc diagnosed some issues and ensured my new glasses were made to address those problems.
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October 2020 by Laura Janesnook
We (myself and two kids) have been seeing the doctor here for 10 years. Wonderful doctor and not overly expensive.
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October 2018 by Robert White
Have had good experience with JCP optical before but not at this location. 4 months after receiving my glasses, part of the arm started to split. Seems like an easy fix but when I went in, Kathrine informed me that I can pay for new frames or call their 800 numbers to complain. Or I guess I can just find a new place to get my glasses next time. That seems like the best option there.
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October 2017 by Margaret Durry
The doctor is excellent. He took the time for me to explain what was going on, when I had to take my glasses. Denise is also wonderful. She is kind, courteous, and caring. It was all a very pleasant experience.
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October 2017 by Lisa Mumm
Rude and unprofessional. Will never go back.
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October 2014 by C. Venz
My 102 year old grandma lost a screw from her frames and the lens popped out. The lady happily replaced it at no charge and cleaned the lenses for her. The glasses had not been purchased there but her next pair will be. Very nice!