Lowe's Home Improvement in Davenport, IA, is a go-to spot for various home improvement needs, including gardening supplies, appliances, paint, and patio furniture. However, customer experiences have been mixed. Some shoppers find the selection lacking compared to small hometown hardware stores, especially for basic items like nuts and bolts. Issues with customer service have also been reported, particularly regarding phone support, where customers feel they get hung up on or transferred without assistance. Additionally, experiences with appliance purchases can be frustrating, as one customer faced significant trouble with a washing machine that broke shortly after purchase. The warranty process was complicated, and scheduling repairs took months. While some customers appreciate the store's inventory of certain brands, such as Dewalt, others have encountered unhelpful staff when seeking specific items. Overall, while Lowe's offers a range of products, the quality of service and selection may not always meet customer expectations.
Staff went out of their way to get the flooring we needed from a pallet on a top shelf! Much appreciated!
April 2024
Came here to get some glass panels cut for cabinet doors and of course they don’t have a blade to cut glass. You’d think they’d have extras on hand. Hour round trip for nothing, I guess it’s my bad for not calling first and assuming they’d be able to do a simple task.
March 2024
I was visiting Lowe's to purchase items for a garage project. The person who waited on me helped immensely and walked me to the different areas I needed in order to complete my list of items. When I checked out, I was provided my veteran discount and thanked for my service. Great experience all around.
