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November 2023 by Octavious Buiey
William at the service desk has the best customer service I've ever encountered not sometimes but evertime..an his ability to keep u updated on your service is even better I love coming here truly
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October 2023 by Niiazbek sydykov
To change 2 mud flaps just for work, they took $380 at 4 hours
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September 2023 by SHAKIB DEER
Did My PM service in and out in 3 hours.
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October 2022 by Bobby Engels
Their customer service is amazing they go above and beyond and Josh not sure exactly his position there but I know he works in the service department he is great he doesn't b******* you he keeps it honest
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July 2022 by Victor Benson
Took truck in on 06/30. Got it back on 07/11Did a PM drain and flush coolant. Changed bad radiator hoses and thermostat. Checked a/c. Truck went in with no tire issues. Steers only had around 8,000 miles on them. While they had the truck somehow it picked up a bolt in a new steer. Over 1,000 dollars for a new one that was not flat when they got the truck. The service was great. Everything works great now. Happy with the service, not happy with buying a new steer tire that was not flat when they got it. Not happy with the length of time it took to get the truck back.
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May 2022 by Christina Long
They have had the truck for a week exaxtly and have not fixed the problem. It was apparently all 8 batteries that needed replaced. It took them about 24 hours to diagnose that. No contact, we had to call them. Then they had to order them for next day delivery. Didn't come as expected. No call from them. Next day they were delivered, without a necessary piece. No call from them. Next day delivery expected. The piece came missing 1 nut. They still made no effort to contact us. We have had to call every day, sometimes 3 times a day. Just to find out any information on the situation. We will never take our truck there again. We will drive the extra miles to try Sterling. Just imagine all the money that an owner/ operator loses in a weeks time. Plus having to pay over $5ooo to have the work done.
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April 2022 by Fleet Department Denmark Cargo Solution
I called, got all info in a minute. They moved the truck in shop in 20 minutes, started working on it and replace everything in couple of hours. I never experienced better team. Best regards!
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October 2021 by Zakari Osmankc
Parts department here is terrible if you ever feel like wasting your time give them a call there great at it.
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August 2021 by crystal ellsworth
Called and ask if they could do alternator on my lonestar. They said yes. Get there and spend over 4 hrs and they didn't even have one. Then tried to charge me 178$ for "diagnostic "! What a joke!!
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June 2021 by Griffin Simmons
Excessively helpful. Took care of our truck no issues. They work til midnight so our wait was drastically reduced. Good people!!
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April 2021 by Kurt Steward
Service department at Thompson truck trailer Davenport Iowa is one of the most workable service centers I use for our IH and Cummins needs. From pick up and delivery services to the minimal downtime’s to keep our equipment on the road. The crew I work with is very knowledgeable on services I need and always go out of the way for me for anything I need. Great group of guys from sales and service, I’m always taken care of.
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April 2021 by John Naphier
Very good service here. I highly recommend this repair facility.
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February 2021 by Arctic Trucker
They do good work. My preferred place to get my truck worked on.
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November 2020 by Ralph Kempers
Excellent service. They got me in right away. Grandpa found my electric issue right away and went above and beyond to fix me up. Highly recommend.
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October 2020 by WJ Poduska
Great service department. Got me in and out fast. Great staff.
