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September 2023 by Don Faust
I bought my Google Pixel phone last spring and immediately started having having my phone get hijacked by unwanted pop-up ads, even when not in apps or on the Internet. A few visits to the store were unsuccessful, mainly because it wouldn't act up then (of course!). But then I spoke with Lark, who was able to identify a Ringtone app that I neither wanted nor needed, which apparently had downloaded itself from another app. He explained that this sometimes happens nowadays, as pop-up ads get more clever. Lark removed this annoying app, and I haven't had a single surprise pop-up since.This isn't our first time they've helped us out. US Cellular continues to exceed our expectations and provide helpful and straightforward assistance, and are always patient, even with us over the hill folks who didn't grow up with computers, let alone Smart phones. They never give us the impression that we're being a bother or are somehow stupid for not knowing more about Smart phones. We also appreciate being able to pop in the store when needed and deal with caring individuals, and not have to deal with a call center which can't see or properly understand our issues. We've been with US Cellular for over 10 years, and we have no interest in changing providers.
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January 2023 by Jahfar Abu Jibreel
Zack was very helpful and informative! Ask for him he is the best!
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July 2022 by Ron Fischer
Not my favorite process in the world but Ryan did a great job in setting my business up with phones.
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February 2022 by Tina Schafer
This place is awesome. Very helpful and friendly. Kristin was amazing.
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April 2021 by Crystal Stone
Worst customer service ever I'm with a $1200 phone that doesn't work only been with it 3 months and they will not help me do anything to fix it Pretty much tell me I'm stuck with it
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March 2021 by Tod Snell
Friendly and very helpful, I felt that the representative was honest and sincere.
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February 2021 by Jerry Farmer
Very helpful. Great prices.
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February 2021 by Richard Besse
Great service
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November 2020 by Glee May
Beth was very helpful!
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October 2020 by Robert Vanderpool
Go see Adam for all your cellular needs. Top notch.
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August 2020 by Phyllis Bowers
They promoted that they would have power packs for people who were out of power. When got to store sign on door sayed closed. Not good business.
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July 2020 by Kylie Burkett
Colleen was great! She was super upfront and honest about products and plans. She was very nice and helped us get what we needed. She definitely made switching phones and switching from another company quick and easy!
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July 2020 by Mike Ziegler
Not so much a review on signal or service, but the people at this specific location are rockstars. There's a big difference between a salesman/woman and someone trying to find a solution to a problem you have. These guys make commission off of accessories, but they're not pushy about it. They recommend certain brands and models for your phone (in what limited selection they have in-store) and find a phone that fits your lifestyle.
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December 2019 by Tony Stagg
I switched from Sprint to US Cellular less than 24 hours ago. I have already experienced much better customer service and network speeds.
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August 2019 by Laurie Harrison
I called to make the store know they had made an error on the phone line they added insurance protection to. I felt rushed to end phone call, the representative said they had customers in the store. The answering service states wait for next available representative, so was not happy and did not feel I was being treated as a valued customer or have my concern fully addressed.