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January 2024 by Lori Hudson
Decorah Auto Center has been the only place I have even thought about buying a vehicle for several years ! My go to guy is Devry whom knows me well enough after all these years to know what I would enjoy driving as well as keeping in mind how long I will keep it before trading .It is the only place I will even consider having any service done on either of my vehicles ! Their customer service department is not only friendly but honest along with fair pricing . They have a great area to sit in if you chose to wait for your vehicle to be serviced which is an added bonus !
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October 2023 by Kay Holmes
Terrible customer service! I called several times to set up an appointment to which nobody returned my calls. Ford in general sucks.
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September 2023 by William Parkinson
Great folks to work with. Jay and Martin really know their product. Far better pricing than I would have received in colorado. Nice inventory of super duties nicely equipped which doesn’t exist in Denver.
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July 2023 by kecksprocare
It's nice sitting in the customer lounge while waiting for my oil change. A little TV, a little quite time and maybe a little snack.
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June 2023 by Jonathon Throndson
Honestly the nicest dealers I’ve experienced! I’ve tried other dealerships and they called me once and never got back to me once. Zach was awesome and super helpful! I didn’t feel pressured or obligated to buy from Decorah Ford, but their personable touch and willingness to help you was outstanding! I would definitely recommend them to anyone who might be or is in the market for a car!
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May 2023 by Jeremy Gunderson
Where do I start? Had my vehicle that I purchased through these guys during Covid. I haven't bought a used vehicle since my highschool days a lot of years ago and there wasn't a lot to choose from as there were shortages on everything. Anyway 2 years later I went in for my regular oil change and they noticed a leak on the front oil pan cover. Home of the "Forever Warranty " when I purchased the vehicle I thought this sounds too good to be true. I was wrong almost 1500.00 dollars to repair and it was fully covered no money out of pocket! Will never buy from anyone else this place is LEGIT! They treat you like family and are honest which is why they get such high reviews. Keep up the good work guys! Customer for Life right here!
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May 2023 by Deb Tekippe
Decorah Ford was very accommodating with the service of my Ford Edge. They found a day and time that worked best for me and everything was handled with efficiency and in a friendly manner!
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April 2023 by Mike Harman
The service team at Decorah Auto Center are great! Very organized, extremely helpful, and accommodating. My plans changed at last minute, so asked if they had a car I might use. Had me set up with a car quickly.
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March 2023 by Kellieann Barreras
Last minute had to buy a new vehicle. Went in worked with Zach. Who did great trying to find something that worked with my credit and finding something reliable that my bf and I both ended up loving. Joel finished the deal up super quickly and it was so much fun working with him. Definitely will be back and buying another car from them in the future. 10/10 recommended
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March 2023 by Ron Lichtsinn
Just a best of class experience in the ordering process, updates along the way, and delivery process of education. An overall wonderful experience. Thank you!
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December 2022 by Becka Nelson
Super ImpressedHad an issue with our vehicle a year and half after purchase, took it in and was covered under the WARRANTY FOREVER.No surprise costs when I went to pick it up, and they provided a curtesy car the days we had out of town doctor appointments.
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December 2022 by Becka N.
Warranty ForeverTook it in after year and a half. Issue was covered, No hoops, excuses, fine print or anything. No surprise costs when we picked it up after it was fixed. They even provided a curtesy car for an out of town doctors appointment while the truck was not usable.
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November 2022 by Kendra Cutting
The seal on the driver’s side door of our truck is torn. I brought in our truck to see if the tear was covered under warranty. The tear is about two inches long on the inside of the door. You just have to look down. Literally nothing has to be taken apart to look at it. Very easy, shouldn’t take more than a minute. I was told that it probably wouldn’t be covered under warranty and then charged $32 for the technician to take a glance at it. I called to ask if the bill was a mistake and the guy I talked to told me that he would’ve charged me $67 dollars to take a look at it. What?! I thought he was joking. I just brought it in to see if it was covered under warranty, they didn’t even try to see if it was covered, and then charged $32 for maybe one minute of work. Wowsers. I’d be careful to bring anything there to get fixed. You’ll probably walk out with a couple hundred dollar bill just to have them inspect something under the hood without even fixing it.
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October 2022 by Sonney Wilson
Communication is important for me. This place is great at everything from service, communication, and comfortable waiting area and knowledge.
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August 2022 by Cassy Carson
Went to Decorah Ford for an oil change, Halfway through, the tech, Dale comes out and is holding my insurance. He clearly went through my glove box. Very disappointed and that should not have happened. Huge invasion of privacy. Will not be returning.
