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January 2024 by Niki Zeien
This was our first time at this branch or KAR. We had a wonderful crew help us. Dan came in on his day off to accommodate our busy schedule and wasn't pushy. Asked tons of questions on if we were happy with it and was very knowledgeable with any questions we had. We will definitely be returning for another vehicle when the time comes.
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January 2024 by Pissed Off Piston Garage
Always an awesome experience there. The people are super kind and hard-working. My family and I have never had a bad experience there and will continue to go there in the future!
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January 2024 by James Ward
Service, communication, everything was great. Kept me updated and answered any questions I had. Staff was very friendly and work was completed quickly. I expected to pay more honestly so was quite impressed. Thanks again! Waiting area was clean and even offered complimentary snacks and tv!
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January 2024 by Krista Baldauf
Wonderful experience working with Zach, he was very helpful and made the process easy. Definitely one of the best car buying experiences we have had.
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January 2024 by Victoria Thorne
I recently purchased my 2023 Chevy Equinox from Decorah Chevy and the experience was a AMAZING! As a recent college grad looking to purchase my first car I was very unsure of what to expect from the car buying experience but Dan Downing was the best salesman to work with hands down! He was super patient with me as I took lots of time looking and test driving several different cars looking for exactly the right car. He went above and beyond in getting me estimates of monthly payments, answering any questions I had and helping me find the perfect car! I can not recommend Dan and the entire staff at Decorah Chevy enough they are awesome! I love my chevy equinox and am super happy with it!
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January 2024 by cheryl kube
It has been the worse experience ever, bought daughter a 2014 Jeep, we’ve signed the needed papers twice already, second time was because they had her name reversed, brought jeep back two days later due to odometer flashing and also had a wheel bearing out. Come to find out this vehicle had never gone through inspection they claim it accidently was changed from red list to green list meaning it had been inspected.. taking vehicle back in as odometer still flashes, being told now there is a factory recall for emissions and dashboard takes 5-10 minutes to come on to be able to access controls and also need to resign papers since my daughters signature looks different on her license then the forms we signed and credit union needs a closer match.. keep in mind it’s the Holidays and we live an hour away and this will be our third trip to the business and of course four to pick up vehicle once it is worked on again next week!!!! Not pleased at all!!! Keep asking myself.. what next?! She’s a college student and needed a reliable vehicle.. this is not it unfortunately…
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January 2024 by Richard Macomber
My visit to get my oil changed and tires rotated was fast and quick they explained everything to me on what they had done I will visit them again and recommend them to everyone
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November 2023 by Peter A. Scholl
I ordered a Bolt EUV in summer 2023 at KAR and it arrived in Decorah Nov. 6. Zach helped me all the way through the process, including setting up Onstar and other features, such as arranging for $500 credit for EVgo charging. This is the 4th car I've bought at KAR and they've been great!
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October 2023 by Deb Hart
The staff was very courteous and professional. They had my vehicle running by the end of the day and also provided me with a loaner vehicle. Thank you Jason and the lady that helped me, I'm sorry I can't remember her name. I also want to thank the mechanics who got me up and running again! I 100% recommend this place.
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October 2023 by Diane Wilder
Appreciated the ability for Decorah Chevrolet to pick up and drop off my vehicle at my place of employment. This is a great service to your customers.
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September 2023 by Ed Lund
I had a great experience purchasing a vehicle out of state (in Minnesota) from this dealership. Dan was a great salesperson who was attentive to my questions and very prompt in responding. He followed up on everything I asked very quickly. Tanner in the financial department was also very professional and explained my protection options thoroughly as well. Tanner also got my paperwork to me in MN - EXTREMELY- quickly. This dealership understands customer service and that out of state buyers want lots of info and to close the deal as fast as possible. Delivery was made promptly via a friendly and professional driver who got my vehicle to me faster than I imagined. Thank you all so much!
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August 2023 by Connie Buresh
Yes, great service! Thank you for getting us in so promptly & taking care of the issues that needed to be addressed.
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August 2023 by Elida Rowley
The car service department was great! They helped me with the issues my suburban had and they were really efficient! Love this location!❤️
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August 2023 by Dan Emerson
Went in troubleshooting problem w/engine lite coming on sporadically and having to clear it numerous times. Shop diagnosed problem and recommended changing the Differential Pressure Sensor, Staff was most helpful and answered the questions I had. THX
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August 2023 by Chad Radloff
Courteous, helpful, and knowledgeable about my vehicle. They get my vehicle serviced or repaired and back to me in no time.