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November 2021 by Joseph McAllister
Had an amazing experience with the folks here! Love the new Ram. They went above and beyond for me. Zach was awesome through the whole process. Cannot recommend them enough.
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September 2021 by Nathan J Chauncy
Had the rear end worked on in 2019 on my 2012 ram 3500, 35,000 miles later it went out again. The dealership that is working on it now said that the shim kit used the first time was the wrong one and it has caused it to go out again. Also Decorah told me when they was working on it, that shim kit was hard to get and they charged me $495 for it and kept my truck for 3 weeks. The dealership that I'm at now said these parts around $35. It's going to be under warranty but this is such an inconvenience. I don't know if the same people are still there in the service department but I would be very cautious on any service work.
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June 2021 by Tristin Maatta
My daughter and I were in town for a college visit. We started the trip home to Minnesota and it started to downpour. Within 5 mins our windshield wipers stopped working and we had to pull over. We were able to get to the Chevy garage and they were so kind! They were very busy, but took time to find the problems and fix it on the spot. We were back on the road in less than an hour. Thank you so much for your help! We highly recommend them!
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May 2021 by Mark Alberts
purchased truck used from this dealership. truck was serviced so I was told by salesman. less then 1,000 miles later looking at having to have engine put in not from mechanical failure but from when it was serviced. I Definitely would buy on the side of caution from this dealership. I was told on phone before I purchased this truck they go over all there vehicles. now when I called cause theres issue
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February 2021 by Eric Mckinney
First day in Iowa and I blew an engine. Decorah Chevrolet gave me a loaner car while mine was being fixed. They did an amazing job. Great service department.
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October 2020 by Anthony Mannon
Always exceptional customer and vehicle service.
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July 2020 by Kerby Ollendieck
Our AC went out with three hours left to our destination of Cresco. We made an appointment, dropped it off and Jason kept us updated regularly on the status. We’ve never dealt with any dealership that kept us so informed. Like I told Jason in person, “I hope I never see you again but it’ll be a pleasure if I do.” Thanks Jason!
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June 2020 by Gary Timp
Always willing to help out. My trailer lights would not work and they fixed it same day.
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April 2020 by Ed Mittan
I recently purchased a used Ram truck online I live 110 miles away and at that time I was working 6 10hr days and could not make it up to look at it but I went ahead on the deal they met me at a halfway point and when they got there the black truck was dirty, typical for Iowa this time of year 4 days later I had a chance to wash it good at which point I noticed where the people who owned it before me had a sign on it which caused a discoloration on the paint they told me it would buff out so I took it to a body shop and it wouldn't budge so I contacted them and said it was still there on both back doors and what the body shop said what it would cost to be painted at which time they said there body man could do it for less and if I wanted to bring it up there they would make it right and so I did and now I have the thought I truck was buying and in conclusion I want to Thank Rich Hayes and management for stiving to satisfy there customers I
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April 2020 by James Wallace
I can't say enough good things about these guys. I was on my way to Dubuque when the coil failed on my truck. I called them so they new I was coming. They diagnosed it and corrected the issue the next business day. jason was responsive and the service was great!!! I highly recommend them.
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April 2020 by Jason Gaede
Good folks to deal with. Fair and reasonable people
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February 2020 by Sabrina Bruening
Tanner is such an awesome sales man! I got a new car in November and then I hit a deer and totaled it not even 60 days later. He made the process to file a claim super easy and helped me pick out an even better car for me! Couldn’t be happier!
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December 2019 by Brent Steinhofer
I have been working with Jason regarding some cosmetic issues with my 2016 Rubicon. Even though we are still working through the details and haven’t completed the job yet Jason has kept me well informed and has been a pleasure to this point. I trust we will have everything resolved soon and at the end of the day I will be very happy with their service.
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November 2019 by JEANIE KIRKEBERG
My experience with Decorah Ram was ok - they tried to be helpful but seemed to be a little understaffed. Otherwise everything else was fine.
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October 2019 by Pauline M Ness
Called on Monday. Austin was able to get my car in for servicing that afternoon. The icing on the cake???? They even came to pick up the car so I didn’t need to wait around the shop as they worked on it. Randy & his team have been so very good to me, Ill stay with them for years to come.
