Goodwill Decorah is known for its friendly and appreciative customer service. The staff are described as kind, sweet, hard-working, and efficient, often helping with donations by bringing out a cart. Many note the easy donation process and cheerful service. The store offers a decent selection of physical media, though some discs may be in the wrong cases. However, some customers feel the housewares and collectibles selection has become smaller and find the prices to be overpriced. Despite this, the helpful and kind staff make the donation experience a pleasure for many.
