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November 2023 by Karen B
I had an excellent experience in both pick up and return. Very helpful and friendly staff
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August 2023 by Kim McPhail
Service great. Moved from Minnesota to Iowa in June. Where I live in Iowa is only an hour away from where I lived in Minnesota. For one round trip in a 15 foot UHAUL truck, round trip equaling 2 hrs total, I had to pay $40 at the gas station before returning the vehicle. So you do not get much gas mileage per gallon, and the truck was VERY old but it did not break down and got me where I needed to go. I would rent from them again due to their good customer service and staff. But be prepared to spend a whole lot more money than you figure you would. You pay a base price for the truck, any type of insurance you wish to put on it, if you want to rent furniture covering blankets, any carts and equipment, storage containers, etc.,whatever you wish to rent for your move Plus you end up paying a fee per mile you drive, then you make sure tank is full before you return truck. And a 15 footer IS NOT good on gas.
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May 2022 by Marlene Duffy
The best service ever!! I have rented from these guys, MANY times, I am very happy with their service!!
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February 2022 by Rishikesh Shirke
Very friendly and supportive staff. Nice brief on vehicle and U-Haul policy provided by team
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April 2021 by Brent Clark
Busy when I entered the store. Had to wait a few minutes. Quickly answered my questions about a one-way rental.
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November 2019 by Sondra Blanks
Some of there prices for things are a bit much i think
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October 2019 by Christina Cooper
Staff were all very helpful!
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July 2017 by Larissa Mccann
Very horrible service! Was priced quoted one price $45 charged $179 BIG DIFFERENCE was told I could pick up at 8 am truck was not given to us till 8:56 almost an hour later, truck barley ran shook horribly, when called to get a refund for bad truck and bad service the head guy Ryan treated me with disrespect and refused to help, he charged my sisters card without authorization! I strongly advise people to think twice before using the Decorah U haul!!!!!!
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August 2016 by memi Selfandi
Tried to return my truck, no one is there and mailbox was full. Reservation said they will u hitch ny car but once they have my money they tell me they don't have to do it. DO NOT USE THESE PEOPLE! !!
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May 2014 by Zachary Aschim
Avoid this Uhaul dealer... I made a reservation weeks in advance and call 5 days before pickup to find that he has rented it to someone else. He did nothing to solve this.
