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October 2023 by Andrew Voeltz
We had our Daughters monument made here 8 years ago and now we are getting my father's done. They are very helpful in this process and have many suggestions for what we needed. We appreciate all their help.
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March 2022 by Dennis Hurd
Excellent service and very friendly staff
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December 2021 by Sue Burke
Best customer service ever. Great selection
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June 2021 by Kathy Donahue
As the previous owner of Hansen Monuments (from the Hansen Family), I'd like to respond to Ms. Barrett's review about the death date engraving. Our on-site engraver is in cemeteries all over consistently putting final dates on existing monuments. He does one area at a time. Roughly about 4-6, weeks, maybe 8-12 weeks in his rounds. If we went by date of death, he would be spending so much road time that the cost would be 3 times what is now.Evie Fisher and her staff do the best work possible when it comes to memorialization. Our commitment to the best quality work and customer service has been passed down to Evie, and we are still hands on enough to know she continues to follow our lead with great service to the families we serve.That being said, every death and every family is important to Hansen Monuments staff. Every family deserves our full attention. When it comes to final date engraving, our normal schedule for completion can be up to 3 months (winter time may be longer). I'm sorry if you weren't informed of this when you called. I believe you had requested an earlier date for the engraving, but that isn't as easy as you might think.I'm sorry for the loss of your loved one and I know your pain from my own losses, but I just ask for your patience as I have confidence the staff at Hansen Monuments is working hard to accommodate your special "time" request. It may not be possible, but I guarantee you it isn't due to not caring, or lack of trying.Again, my condolences to you and your family. There is so much emotion with the death of a close family member, let alone the challenges that Covid-19 is presenting. Blessings to you for peace through this difficult time.
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June 2021 by Heather Barrett
Anyone who has experienced the loss of a close loved one knows how much goes into every detail of saying goodbye. I was fortunate enough that my father designed and put in place his own headstone because he was a planner and hated loose ends. He chose Hansen monuments to create and place his headstone prior to his passing.Following his services, I contacted Hansen to have the end date placed on his headstone. This seemed to me, to be a very simple request in the grand scheme of things and that as a monument company - my opinion is that you should have an appreciation for the closure that placing an end date might bring someone's family.Unfortunately, I learned today - this step is not a priority to them, not even slightly. When I called today to follow up on the end date being placed, I was met with a "we could care less" demeanor. They did not follow up with me from weeks ago where I was told the final date would be rushed to ensure it was in place by a certain time - nor did they apologize for the fact that I was having to call them when they should have called me if there was an issue. The bottom line, is that they made no effort to ensure it would be done.Today I was given a standard quote time - with no consideration to the fact several weeks had already passed - and then told that they would "get around to it sometime" but, she didn't really know when. They also "might get back to me after they get a hold of the person responsible for engraving" the headstone - but, they implied that they may not be able to reach him and even if they do, "he does things on his own time anyway". Um...ok, I guess. Apparently this is suppose to be my expectation.So.....I'm guessing I will be calling in another several weeks to receive a similar - we have no idea, not my problem, it is what it is - response. This is incredibly disappointing as we were told it would be in place in time for the Sunday mass scheduled in his memory on what would have been his birthday. Today, I was told - with no accountability and in the most nonchalant manner - it won't be. We are incredibly disappointed in our experience with Hansen's and their lack of follow up.
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January 2021 by Courtney Dunnegan
Love our personalized rock- great customer service!
