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December 2023 by Caroljean Dennison
This store has lots of everything needed for this home. They sealed & refilled my tires to my wheelbarrow. I bought a lightweight wagon for my Granddaughter for easy pulling. Fun store too.
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September 2023 by Travis McMahon
Can't say enough good things about Shiloh and the guys in the service department. Shiloh noticed I was driving with a donut spare on the front. He flagged me down and told me that it was safer to move it to the back. He then swapped my front and rear tire for me in no time. He went above and beyond, and I'm extremely grateful. All of the techs are extremely friendly and honest. As a guy who knows little to nothing about cars, they always go out of their way to look out for me and help me out. I highly recommend taking your vehicles there.
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June 2023 by Ryan Kramer
Called to schedule a vehicle inspection.He said “okay”, then set the phone down and I could hear him typing.. several minutes go by.. I finally say, “hello??” And get no response and clearly muted because I could no longer hear them doing anything.Would not want that kind of person working on my vehicles anyways, go somewhere else.
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June 2023 by Kim Doll
Great job on our oil change
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July 2022 by redwhiteandbike Charity
Got my oil changed and I felt really good and confident that Blain's did a great job. Their employees are top notch. We also did some shopping while waiting for our car. Amazed at the variety of products they carry and their prices are great.
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May 2022 by kim leclere
Great place delivered my new lawn mower the same day I bought it.
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January 2022 by Amy Burns
Helpful, knowledgeable staff.
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January 2022 by WM MILLER
They were awesome
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January 2022 by Claude J.
If I could give this a negative star review, I would! Own a Cadillac CRX that developed charging issues while shopping in Dubuque. The automotive department is a joke I was wondering why it is always empty and now I know why! The inexperienced Tech opens the hood of Cadillac CRX with a diagnostic tool in hand and turns to Matthew (the only other employee in that department) and asks "Where is the battery"?. Matthew continues to train the imbecile and constantly requests that I get seated inside. (Mind you, the car died right outside of their service door and insurance regulations did not apply for a customer to not be inside the service area). I inform them that I had a temporary burning smell prior to the charging issue but it did not smell of, or have the characteristics of a battery with a shorted cell. Please check the charging system! (I'm 63 and come from years of engineering and designing hi-current electrical). My back is finally giving out so I go seated inside. They came in minutes later to inform me it has a shorted cell and that the charging system is ok, All I need is a new battery.,, I reluctantly concede and purchase a battery to the tune of $150. I ask to discuss tire prices while we are waiting for the repair and was ignored. It was near closing time, -we LIVE 1HOUR AWAY and repeatedly tell this to Matthew. (we have a senior in a wheelchair at home and need to go home asap) Shortly thereafter his trainee comes in and said that the battery is installed. I asked about the charging system again, inform them again that we live 1 hour away and if it's not charging we will not make it home without stopping to charge it somewhere along the way, (and obviously have to buy a battery charger-another lost sale for Blains) and he responded: "well,.if it is not the battery,.. it's the alternator" and raced out the waiting area. (my wife held me back from getting out of the chair to confront him for fear of the police being involved). IS THAT NOT THE REASON FOR THE DIAGNOSTIC TOOL TO BEGIN WITH?? DO YOU KNOW WHAT THE HELL YOU ARE DOING? We left and watched as the voltage constantly drop the entire stressful hour on the way home, We lost antilock, traction control and suspension assist 3 miles from home on icy/hilly roads in the dark of winter, windows were inoperable, and LUCKILY the headlights were still operable and waited to die until we hit our driveway. I am willing to bet that if I went back to that store, took my battery and charged it, then used a load tester, I would find that the battery is 100% ok. I wasted $150 and an hour of stress in my short life that I will never get back. If the car would have made it elsewhere, I would have been better off going to any auto parts store as they would have a better working knowledge of what a battery looks like.
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December 2021 by Allison Fisher
Like many of the other reviews, I too experienced poor customer service here. I approached 3 people to ask where I could find an item. It was pretty obvious I was walking toward them and making eye contact and THEY WALKED THE OPPOSITE DIRECTION. I finally found someone but when I asked and told them where I had looked I got a really rude response implying I was stupid for not checking another area of the store. They did not offer to walk me to the area. Then when I got over there I could not find the product. I walked up to customer service hoping someone would lead me in the right direction. I was given an aisle number (again, no one was willing to walk over with me). I had already visited this very aisle but the item was so covered by poor organization I would have needed to move boxes to find the item. It was not understaffed, there were easily 3-4 people in each area of the store where one could have been much more helpful rather than degrading me for not knowing where something was in THEIR store.
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December 2021 by Betsy McCloskey
I called the tire department for 2 days trying to get scheduled to get tires. After 6 phone calls no one ever answered the phone. Finally got ahold of the front desk who put me on hold and never came back. Finally manager got ahold of the service manager for me who just told me how busy he was, so I made an appointment at Theisens.
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October 2021 by Jim Ungs
Nice store always in stocks and never busy
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September 2021 by Edward Dunn
Very difficult to get people to help you.
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July 2021 by Peter Koshakji
Poor customer service. The employees there don’t want to work and it shows with the interactions. I asked for assistance with a service, the two associates just walked away and shouted at someone else to drop what they were doing. No interaction, just attitude. I went to the front of the store to file a complaint regarding the experience, he said he can give me a blank piece of paper to fill out out and he can take it to the store manager. Poor service and I can only imagine what would’ve happened to that paper. It’s a shame.
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July 2021 by Bill Hitchcock
Great selection, fair prices, wide aisles and friendly people
