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March 2024 by brian lowe
I came in to have an item faxed and then attempted to pay with my bank card. I was told there's a minimum purchase price that is greater than the cost of faxing the document. I told him that's okay, he can just charge me that much. The man said no, I have to purchase something that meets the minimum purchase value of using a card. The person waiting behind me became frustrated and slapped down enough change to cover the service with cash.--------I used photo editing software to edit a very precise adhesive label. It ended up coming out quite pixelated. I asked the staff about this and the staff said that the file itself must be pixelated.Okay so, again, I was using photo editing software with high definition images and measured out exact dimensions. So what I'm figuring is, their machines are only going to print so well and if you want something really high definition it would probably be better to purchase a laser printer or something.With that said the staff were friendly and courteous
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February 2024 by Brittany Skorek
Had my wedding programs printed at Copyworks in Dubuque. The first & second batches I picked up were smudged and not satisfactory. The third time the programs were not cut well and the wrong PDF was used. Copyworks printed my programs four different times for me and the final product was perfect! They only charged me for one batch. Janet was extremely helpful via email and timely in her response. Thank you Copyworks Dbq!
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November 2023 by Garrett Hillary
It seems there is zero communication among employees, designers, and management. When I called, employee David stated there would be no problem delivering the product in the time I requested. When the designer reached out in response to my art requests, she made it sound like I was asking for a quick turn around. Then, they couldn't even fulfill my full order due to mechanical malfunction with their printer. While they did offer up a subpar "solution" to get me my order, they charged me royally for something I'll need to throw away after it's 20 minutes of use. I do several jobs through them a year but I'll be taking my business elsewhere. Customer service/customer care seems to be low on their priority list. Please consider another local print shop for your needs because even with clear communication, my needs where no where near met.
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August 2023 by Stephanie Kalvig
Graphic designer Sam did a fantastic job working with me to create a photo collage she hadn’t done before, she was responsive and did a quick turn around to ensure I had it for a memorial gathering within a few days! Thanks Sam for your expertise and help!
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June 2023 by Dan Neuhaus
After giving them a sample label and the changes that were needed. It took 4 attempts to get 500 labels made, and they still could not get the logo size exactly how the original was, and the text was not as the sample given.Disappointed to say the least!
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June 2022 by Alex Beck
Had a consistent, positive experience here with having timely work done and products that are printed look very professional.
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February 2022 by Erin Moore
I’ve printed several projects here. They are always fast, reasonably priced, and easy to work with.Thanks copyworks!
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March 2021 by Vicki Nemmers
Wedding planning: they had a staff change during the process so had to start all over because they couldn’t find any of our design info and couldn’t recreate it. Save the date addressing problem so they had to reprint those. Had to add an insert to the invitation and couldn’t find our design to match the invitation. After all that we had to cancel the wedding because of Covid and they refused to reprint unless we paid full price. You probably already guessed it, we went somewhere else. Service at the counter was something to be desired. Many other issues but this review is long enough.
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February 2021 by James Suarez
Was looking to get a playbook laminated. Stood around the front for about 10 minutes with two people behind the desk. Neither one address me. Finally a person comes out from that back/side room they have and asks how they can help me. I respond with my playbook. They tell me I need to send the file to them then returns to the room, never to be seen again. I don't quite know how to take this. Are they getting some info for me? Are they coming back out? Are they even going to acknowledge me again? The answer is no to all of the above. The only way I talked to anyone again was when I went back to the front and had to introduce myself to the middle aged man up there. He told me how to send the file to them so already better than miss manager or whoever talked to me first. I send the file. He proceeds to print off the playbook and verified I wanted the playbook laminated, which I do. He sends the playbook through, but this is where lack of communication kills this entire already angry customer. I had brought up a binder with sheets in order to make the playbook and actual play book. My idea was that he was going to assist with the cutting and placing of the pages to create the book itself. Nope. His idea was to laminate the entire playbook in a single line (which at this point would be around 50+ pages one sided), roll it up into a rug, slap on the counter and ring up the price. I am caught off guard and giving this guy the benefit of the doubt, so I go to pay. Quick question: have you ever held a rolled up lamination rug? its smooth and slide everywhere. So mister no-brain here put it on the counter and set up the payment, but he wasn't holding onto it, nor did he tell me he wasn't or that I might need to grab this thing. Inside starts to slide out and as i go to try and grab it, remember lamination is very smooth, it completely spills out, spiking right into the ground before bending, chipping, and denting what would be the edges of the pages. I turn to see what mister no-brain was doing, but alas, he was gone. Probably ran to Narnia in the back room with his incompetent manager. Also he didn't wait until the transaction was complete, so I guess that makes him incompetent too.TL:DR this place is run by people who live on the intersection of incompetent and indifferent. Don't go here, and if you do, don't expect any level of actual help.
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September 2020 by Karissa Gabel
Wonderful customer service and price! Will be back for sure!
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March 2020 by John Mattithyah
Outstanding customer service!
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November 2019 by Dubuquerp4
Order wasn't correct and the employee didn't know what he was doing
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November 2019 by Counting Sheeple
Awesome place, similar to Kinko's!
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July 2019 by Lou McLaughlin
I've been dealing with Copyworks of Dubuque for several year and I've always had good experiences. Most of my projects are somewhat out of the ordinary. I understand a little (but not enough) about resolution in pixels/inch. I can play around with Adobe Photoshop to see how the viewed resolution (image quality), changes as I enlarge or reduce image dimensions. Once I achieve an image quality and size that appears to meet my needs, I e-mail the saved image and Copyworks has a look. They let me know how it looks on their screen and offer suggestions if I have a problem. With their help, I've always ended up with what I want.
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April 2019 by Michael hennessy
It's a good a resourceful place, but I can not believe they charged me over $6.00 to Fax 2 peices of paper.
