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October 2025 by Zach Lucas
Dittmer Recycling is the perfect example of what happens when a company gets too comfortable with having no competition. Our garbage was missed because a car happened to be parked in front of the cans — and instead of showing even an ounce of customer service, they just skipped us entirely. They refuse to step out or help a customer out unless the setup is absolutely perfect for their convenience.
This isn’t the first time, either. Back in the spring when it was windy and people’s recycling cans were blown over, their local driver actually took pictures and posted them on Facebook saying “If you want your stuff picked up it better be upright.” That kind of public shaming instead of basic professionalism says everything you need to know.
They dump debris on streets and lawns, have awful attitudes, and make it clear they don’t care — because they don’t have to. The city gave them a monopoly, and they act like we’re lucky they even show up. Dittmer Recycling doesn’t provide a service; they do the bare minimum and act entitled about it.
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August 2025 by Brooke Grow
I have had to call numerous times about my bin not being emptied and trash being strewn over my yard. They never come back to get the trash which leaves me no room in my bin for the next week. Driver will claim my bin wasn’t out when I clearly set them out the night before. Poor customer service.
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July 2025 by Alecea Lombardi
Rude customer service workers , rude drivers … they need to go work downtown for a day see how bad things can get with garbage..
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June 2025 by Kelli Brown
Overall never had issues until I needed to talk to someone on the phone. Totally rude and disrespectful. Especially when I left a message and they never returned my call.
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February 2025 by Always Peace
Spoke with I believe her name was Kathy today to set uo an account in East Dubuque, Illinois. She was very helpful and kind, nice welcome to my new home. Thanks Dittmer for your kind efficient survey, deposit on the way.
Mike and George from East Dubuque
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December 2024 by Mikael Nielsen
Overall pretty good service. Skipped pickup several times last year and didn’t take it off my bill. Drivers are too lazy to take card board that doesn’t fit in the bin even when I cut it up into smaller pieces as they requested.
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November 2024 by Rose ForMe
Great place to use for dumpster rental! They were very accommodating, and the customer service was outstanding. Their prices are very reasonable. I needed a dumpster removed the day I called them and needed an empty/return. They worked with me and our customer was very happy!
Thanks Kathy and Dittmer!
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July 2024 by Vernon Key
Great place to work?
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April 2024 by buy sell
Terrible customer service, they have the market so they act like it. Sad, sick of trash blowing all over the street from their laziness. Completely disrespectful and full of excuses.
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April 2024 by Dean Mausser
VERY poor customer service. Several times they haven’t picked up our recycling. They claim that it was too close to a car and they didn’t want to damage it. The driver has time to take a picture of it and send it to the office but god forbid they get out of the truck and move it a little bit or come up to the door to ask if we can move it. There is obviously always someone home. I wish I had a job where I could do the bare minimum required and still get paid.
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December 2023 by Gio V
You must pull up on the street in order to back up on the scale when you arrive and when you leaveEasy check in/ out and Fast loading
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October 2023 by Adam Rheault
They picked up my trash and got it all over the street! Seems like they didn’t care enough to clean it up!
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July 2023 by Shannan Thomas
4 stars because dock is very tight itself . Concrete walls VERY CLOSE to dock pads . I recommend skilled drivers only . No overnight parking and staff is very kind and helpful . Small place but do-able. Be careful ! Rocks also in front of lot ...they will get u if u are not skilled in maneuvering your tractor just right .
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July 2023 by Tom Bell
When the recycling truck employees dump the recyclables in the dumpster on the truck, some of the recyclable trash doesn't go in the dumpster. It is allowed to blow around the neighborhood.They do not offer a senior citizen discount, knowing full well that senior citizens DO NOT generate an equal amount of trash as a family of 4. You should offer a senior citizen discount.
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April 2023 by Robin Nichols
They have repeatedly failed to pick up our recycling and or garbage and whenever I call to report it, I hear nothing but excuses. They have a captive market and act like it. If I had another choice for a company to pick up my recycling and garbage I'd be using them instead of these bozos.
