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January 2024 by Amanda J.
Would do 0 if it would allow. When they merged with this other place account numbers were duplicated. Unknown to us we paid bills online and 2 months later informed that it came out of someone else's account. So they reversed the charges and we got stuck with late fees from these places we paid. They are not offering to help with the extra fees even though they are responsible for it. Don't do business with them.
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August 2023 by Amber Huseman
Very obvious lack of traning given to new employees…..terrible culture.
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March 2023 by John Wirchnianski
Incompetent and cold
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September 2022 by Nic Keegan
Although I am not a customer with this bank, Dacia in customer care has went above and beyond helping with a situation that involved Dubuque Bank & Trust. Thank you for all your hard work in assisting today Dacia - it is greatly appreciated!
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April 2022 by Kevin G.
Mr G. WORST bank ever for mortgage and customer service. Dubuque county farm. we currently own a farm in Dubuque county. Mind you we do NOT nor have we ever had an mortgage with this bank because they were usually higher interest than other bank. But we have always had our savings and all other banking thru this bank..... Now years later farm is nearly paid for so accountant tells us we have to spend some money for tax reasons. So we decided to build another building. Been going on for a month to get a loan and still no loan. Underwriters are terrible and absolutely no common sense whatsoever. We are asking for $ 100k loan , and the farm is paid for and worth 2.5 to 4 million.we have many times more than the loan, in our savings. Loan officer says she totally understands but underwriters just keep wanting more and more. To approve this... So I simply asked her, how much have you given us for the last 20 years for our several hundreds of thousands of dollars we kept in our savings???? Nothing.. banks lend your money out and make money on it.we are asking for Penny's compared to our assets. And we don't even need it!!!i it's purely for tax reasons . We have cash to burn sitting in their vault. Can some one please show this to the president of db&t and explain to him the incompetent and greed coming out of his establishment, please! Mr president of db&t please read these reviews and act as a responsible member of society and school 6our employees the Real reason that db&t exists...... To serve and better the members of the community. NOT to be a greedy and stealing device of the community. We pulled every dime from this bank... Good citizens take note . Thanks for reading.
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March 2022 by White Generic
Terrible bank that cancels customers accounts(mike lindell) based on political affiliation and also used to have a marketing campaign about “being local” couple years ago, when they just moved all their operations to Colorado and the family members don’t even work their anymore. An ironic exit strategy
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July 2021 by Zq H.
I can't stand this bank they take your money without you knowing they never call you back and have horrible customer service
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March 2021 by Penny M.
Trying to get a business loan, was told we would have an answer in a few days. Going on a week and a half. When originally asking if we needed to provide any paperwork they originally said no. When we got it to them, they then told us we were moved to the back of the line even though we were considered in the urgent reviews. If i knew it was going to take this long, i wouldve went somewhere else. I have a hard time believing this many businesses are starting during the pandemic and regardless am sick of being told "we will get back to you later today." How long does today last!?
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June 2020 by YaYa S
Mortgage department here is a joke. Save your time and $$$, go to Dupaco!!!
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March 2020 by Marty Corfman
We are long standing, loyal customers of DB&T and they have always had the best customer service and products for us. We also have our home and auto insurance through them. In reviewing our policies, I had the excellent experience of working with Nicole Menson. She carefully reviewed everything with me and thoroughly explained the nuances of our policies. I was very impressed and appreciated her knowledge and service. I highly recommend DB&T insurance!
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January 2020 by Aleta J.
I do not recommend a mortgage through this bank. My major frustration has been their slowness in providing the year-end statements for tax purposes. I have to wait an extra week or two every year because they drag their feet until the last day to send out the 1098 mortgage statements and do not have those available online until February. My taxes are ready to file but I am waiting on them once again. I have another mortgage through PNC Bank and I got that statement several days ago.
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September 2019 by Tom B.
I had a mortgage for 10 years with them. They sold my mortgage, which they have a right to do. I was told the new bank was from Illinois and my payment should be sent to the provided address. The payments go to Los Angeles. During my first 5 years at DB&T, I was able to deposit $ to my escrow account for each years escrow deficit, keeping my payment low. Then the 6th year I was told by them, this practice is against federal banking laws. My payment went up $250 over 5 years. My mortgage was sold at year 10. New bank notifies me of mortgage deficits. They offer me to pay the deficit. I did, and my monthly payment is now less than the payment I had with DB&T during year 10 of mortgage. This affected my budget. They lied to me. Shame on DB&T. I will be closing a 401K, and no more safety deposit box w them.
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June 2019 by John Kramer
Got black balled by this bank. 1st time banking here gave them name and ss# to start account...asked if I was in England. Didn't think about it at the time...few years later because I asked why my name was in England, I was told to lawyer up, around this same time I was trying my hand with bitcoin, transfers showed up on my account, but I was using an alias because of security reasons and validity of crypto currency. So I went to a different branch office and asked similar questions, but it resulted with cops being called, then they force closed all my accounts" my 3 neices included that had 5 yr locks that were all accessed "and 1's that were attached to my account. Handed me a piece of paper about 3rd person parties and accounts. No trespassing orders for there branch and any connected franchises...Made me feel like a terrorist and humiliated me in front of staff and customers. .I say something about that is not right...I wish I could afford a good lawyer
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August 2018 by Mr H.
I'm completely flabbergasted by how terrible this bank was to deal with. My wife and I are looking for our first home and approached DB&T for a mortgage. We were pre-approved in July and received our approval letter with no other information other than we're "..more than fine to pick out a house in our price range". Being naive first-time home buyers we thought not going over interest rates, closing costs, or basically anything else about the mortgage must have been normal and something that must have been discussed after an offer was made. Well we made an offer that was accepted and decided to reach out to our loan officer to get the next steps. We call and leave a message and patiently wait DAYS for a call back where she was short and unwilling to answer questions (even cut us off at one point). Okay. People get stressed and busy. We get it. I'm sure she'll give us more information once she receives the purchase agreement. After sending her our purchase agreement, we were told things would be ready for Monday. Monday comes and goes. Tuesday I send an email checking in. Nothing. Wednesday. Call with no response. Thursday. Call with no response and an email. It's now been 2 weeks after our first contact with our LO after our bid being accepted and we have ZERO information and communication from our lender. No rates, no closing costs information, not even a "Sorry we're busy!" I finally received an email Thursday midday that just said "What do you have available tomorrow. I've got meetings all afternoon" REALLY?! No apology. No explanation. No effort to try and schedule a time. I cannot rearrange my work day last minute and so I ask if we can make something else work. No response. It is now Friday afternoon and I still haven't heard anything back from her. I literally walked into another bank Thursday evening and had approval, all of our questions answered, a mortgage rate, and plans to close by Friday afternoon. I have never experienced such terrible customer service in my life. I would stay away from this place unless you enjoy being professionally "ghosted"
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May 2018 by gulfam altaf
Very friendly staff specially SHELBY love to take care of customers, I like her more ðŸ˜
