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March 2024 by Matthew H.
Fireston messed up my vehicle causing an additional 1300 in repairs. Two service advisors were present when information was relayed and now the manager is denying it. I always gave this place great reviews and ignored everyone that said bad things but now I see what others are talking about. Terrible customer service and accountability. No respect for long time customers that have given them a lot of business
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February 2024 by Lisa Thomason
It was easy to book my appointment online. When I arrived I was early and they got me right in. The team member checking me in was courteous and professional. My only complaint was that they did not reset my oil change maintenance mileage counter in my car. I had to do that myself.
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January 2024 by Patti Meyer
Stopped in last week. Had a signal light out. And wanted to see if they could put air in a tire. Also priced a set of tires.Was told the signal light would be $92. Air, $19.95. Because they had to check the tread.Well I may be an old lady but I'm not stupid. Took it to Tandem on Harrison St. Where I usually go. But I thought I could get in faster at Firestone. Tandem replaced 2 lights for $48.88. And I ended up buying a set of tires at Tandem.But I must say it wasn't a bad price on the tires at Firestone. Just felt I couldn't trust them.
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January 2024 by Matt Gau
I just wanted a headlight to be changed and they told me it was going to take at least an hour and that they had to remove the entire front bumper....(I WAS QUOTED AT 155 DOLLARS) i opened my hood took the light out and replaced it for 26 dollars from going to the auto parts store right down the street. This
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January 2024 by Keenon Morris
Great place, kind of short staff, and a little expensive. But they will get the job done with the certified mechanic they have.
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January 2024 by ken lenz
Prompt and knowledgeable service from Melissa even thought she had a cold. I really like the almost instantaneous email telling me what my work order was. Timing was prompt for the appointment and price was fair. I was very satisfied with this experience.
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December 2023 by Jacob Orth
The repair they conducted did not work and I had to pay another to re due the install after being told by multiple firestones they could not warranty the work for a week which in my opinion is horrible service. I was sent home with a still broken truck after paying 550 dollars for the repair and told to basically f off until the following week even after explaining I do not live in dubuque or by the nearest firestone in Moline or davenport since I was back in the quad cities for a funeral. In all honesty I would like a refund for the "work" and "customer service" I paid for in full. Please respond
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November 2023 by Scott Elliott
Not a fan of this store. Came in for a screw in my tire. It took 1.5 hours to do the job. I noticed the tire pressure was 34psi, they said it will update. Got hone and still read 34psi so I checked, the tire pressure was 34, I had to fill it myself to 60psi. Poor service.
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November 2023 by Quinn Elizabeth
Didn’t even look at my car, told me they couldn’t re-tap the threads on a bolt and said they had to replace the whole part instead. Costing $1400 & 3 days. Big A did it for $120 in 2 hours. Scott was also a jerk
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November 2023 by connor watson
Came in with a problem and code for a check engine light and got my service done within an exceptional amount of time. Little did I know that I was going to be up charged $121 after I was given a price. Never going here again.Update: problem has been with my car for over 3 weeks (still not fixed fyi). I was put 3/4ths up the chain of command ladder for someone to take my complaint, that took over a week of calling to finally get ahold of me. Came up with a solution which resulted in the management telling me they would be fixing the problem. Tried calling again to get an appointment from the store, now they are telling me I have to wait ANOTHER WEEK to hear if they will even do the work on my car. BIGGEST SCAM IN DUBUQUE!!!! There are many other auto repair places in Dubuque; avoid this one as the customer service is one of the worst I have seen in my entire life. Learned a lesson from this experience; never go here again with my car.
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November 2023 by Connor Marty
Booked a 10am appointment for 10-27-2023 and appointment was confirmed and told me it would be an hour wait and then they took someone else’s car back for service before mine despite them not having an appointment and arriving nearly 20 minutes after I did will not be returning to this location ever again for service on my car as this is unacceptable service
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October 2023 by Connor M.
Booked a 10am appointment for 10-27-2023 and appointment was confirmed and told me it would be an hour wait and then they took someone else's car back for service before mine despite them not having an appointment and arriving nearly 20 minutes after I did will not be returning to this location ever again for service on my car as this is unacceptable service
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August 2023 by Joy Knight
I have had my oil changed here multiple times and have had them put new tires on. I started taking my car to more local mechanics, in fact, two different ones and have not received the service I get with Firestone. All my oil changes will be done here from now on!Services: Tires
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August 2023 by J S
I was in there today for an alignment .. was running on a tight schedule .. they didn’t even have the car on the lift for more than 15-20 min and I said I only wanted the front checked and aligned . Well I got the car back and was charged almost 140$.. and drove it 2 blocks and the steering wheel was to the right so I had to bring it back and had to wait for another car to get off the lift till they could get to mine again.. and when the lady told the employee about the alignment being incorrect he looked at me and scoffed and shook his head.. so overall not very pleased with this place and didn’t offer me a discount for the inconvenience of the half a** work the employee did ..did not feel like a valued customer.. mind u I’ve been here a few times for an alignment .. but idk if I’ll be coming back
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July 2023 by Jorge Rangel
I have been shopping for tires for two weeks. So much confusion out there on the internet and websites. Get this but not this. Oh. You have to order those tire and bring them in. Oh…sorry we can get you in next week and so on.I decided to stop in here since o had Firestone tires in it from the factory. Boy was I glad I did.I met Austin and was greeted with a smile and willing to help me get the tires I wanted.He asked a few questions and pulled out three samples of tires I could get and what it one offered.Then three choices of pricing and advantages of all three.I asked a few questions and he was very friendly and knowledgeable about tires. He made me feel important with my choice and was happy to help.I thought they would not have in stock or take a week to get in.WRONG! He said I have them in stock and is tomorrow soon enough? Holy enchilada!!!!I said really???? He said yes.Would noon be ok? I said heck yeah. He printed me a copy of the invoice and pricing to take home and review. Talk about service!!!I came back today(Sunday) and came in to drop it off at 11:00 am.He welcomed me and said it would be about one hour. Would I like to wait I said no. I will be back later. He told me he would take care of me and technician Cole would be installing my new tires.One and half hours I got a call from Austin that my truck was ready. I went over to pick it up and Austin explained everything and ask me to bring it back with in 50-100 miles of driving so they can check their work.No who does that?I highly recommend this place and Austin/Cole.Thank you gentlemen and soon heading out west for a long trip!J.RangelDBQ.
