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September 2023 by Nicholas Johnson
Shane and Clayton were able to pull through big time! They found us all of the things we were looking for in a vehicle as well as price and year! You can tell they truly care for the customer as well as their wants and needs!
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August 2023 by Nate Stoffel
Very happy and satisfied with my new 2023 Santa Cruz Night. Nice handling, plenty of power and lots of fun features. I am a big person and the interior is very spacious. Richard Herrig was great to work with and would recommend his services to any of my family or friends!
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August 2023 by Joel Gehling
Had a wonderful experience purchasing a used 2022 Ram 1500 from Brandon Evans at McGrath Chevy. Brandon was attentive and listened to what we wanted. And Brandon's service after the sale has been top notch. Thank you so much!
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August 2023 by Susan Schumacher
I recently bought a jeep from the Super store. Lisa Appel was my sales person. She worked so hard for me to get me what I wanted. Besides the sale she was great to talk too and she listened to me. The whole process was great. Even the guys in finance are awesome. This was my 2nd time buying from McGrath super store. I highly recommend the whole team, but see Lisa she will get you what you want.
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August 2023 by Emma Seipel
I had emergency car difficulties, Shane answered the phone and knew immediately that he could help and get me a good reliable car right away. We got to business but we also had conversations about ourselves and shared experiences which made it more enjoyable. He made the process very easy and he was very understanding in finding something that fit my wants/needs. Throughout my time at the dealership he made sure I had snacks or drinks if I wanted any and made it a comfortable place. I would recommend for anyone needing or wanting a new ride and don’t want to go through a hard time!
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August 2023 by B “No Nickname” Ahler
This dealership is becoming more and more frustrating to deal with. The customer service is absolutely atrocious. Bought a vehicle in 2021 and love the vehicle but hate that it's through McGrath. Every time I've brought a vehicle up for service there's never a loaner so they promise a shuttle. Do you think they schedule the shuttle? No. I've been late to prior commitments and work because they waste time trying to find someone to shuttle me. As though I should just sit in the waiting room for hours after taking PTO because heaven forbid they actually incur any inconvenience to benefit the customers buying vehicles worth thousands of dollars. And now I find out there's a recall on my vehicle from April. McGrath never notified me by mail so now I'm being told the vehicle needs to be brought in cause it's a "safety risk". Earliest they can get me in? 2 weeks. Fine, whatever. But don't act like it's urgent if you can't do anything for 2 weeks. But the best part, I had my vehicle serviced there in June. Why didn't they do the work on the recall then? No one knows. It's so dangerous that they can do nothing for 4 months and just ignore it all together when they have actual possession of the vehicle. Just another indication of a poorly managed service department and I wouldn't recommend anyone deal with this dealership unless you're a sadist who likes being miserable.
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August 2023 by Matthew Nauman
The outstanding customer service by the Dubuque team! From Rick to Ryan to George they all went above and beyond.When our new vehicle we ordered did not come in on time for our vacation. Rick on his vacation stayed in contact with Ryan. Who at the last minute found the same exact vehicle at a different dealership and went and got it for us. I will highly recommend McGrath VW to anyone looking for a vehicle!!!Best car buying experience we have ever had!
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July 2023 by Quinn H.
I had the opportunity to work with Ryan and George when unexpectedly having to purchase a new car. They both made this an easy process. There was a little hiccup although Ryan quickly resolved and even had a driver send a car from Marion to Dubuque for me! Ryan provided information and stayed true to his word - which is refreshing! The only real problem I had was Clay (finance) really pushed an extended warranty. My father and I had said no multiple times. He even brought in another person to try and sell the warranty. I understand trying to sell you something, although this was a little too pushy!! Even with that, I would definitely recommend anyone buying a car to see Ryan and George at McGrath! Overall, great experience!
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July 2023 by Sue Schueller
I have nothing but great things to say! Keith Kegerreis was super to work with. All the staff was very very nice and helpful! I had a trade that they were very fair with and I can’t wait to be spinning around in my brand new Nissan Rogue! Thank you to everyone that made the process fast and painless! Kuddos to you all and I highly recommend McGrath Hyundai/ Volkswagen of Dubuque!
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July 2023 by Gabrielle Pray
The customer service here is knocked out of the park. I have not received service this good in any industry, let alone the car sales industry.I primarily worked with Shane. He was incredible right from the get go. He spent hours on the phone with me, hours answering any questions I had, explaining every tiny thing to me so I walked away with a clear understanding, and hours showing how much he cared. He helped me get into a vehicle that I love and out of something that was a burden. The vehicle he got me into exceeded my expectations. He truly cared about my situation and could relate to it. Trust him to get you into a car that works for you to help better your life. He'll truly SEE you. He was even sick and was making sure all was well with ME when he should've been worrying about himself! It's also notable that the smaller details matter, from his Polaroid wall to his texts thanking you, to making sure you're fed.Because of Shane being sick and my tight schedule, I ended up working with John a bit during this process. He was a delight when I'd had an absolutely terrible day before coming in. He had some very kind words to say & was overall just a great person to talk to! He helped me so much that day. My blood sugar was actually low that day and I was struggling & he made sure to gather me some candy which was a kind gesture.Andrew was wonderful and worked so hard to get me an approval when odds were stacked against me. He put his all into it and you can really tell. He also had some kind words to say to me that day & I appreciate that immensely. You can tell he cares a lot about his career and getting you into something that works for each unique situation.Donny was absolutely wonderful on the finances side of things! He puts a lot into his job and it doesn't go unnoticed. He wants you to understand every single step, down to the micro details. I appreciated his enthusiasm, the way he carries himself and his humor. I also loved being able to walk out fully feeling like I understood every piece of the puzzle.I cannot recommend this place enough and I will be telling everyone I know to come here! The service is unmatched. I drove an hour and twenty minutes for a reason. Words cannot describe how happy I am.
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July 2023 by Callie Moris
Ernest was the BEST car salesman I’ve ever met!! He made everything happen and made everything go so smooth! I went in looking for a lightly used car with a budget. He met my budget perfectly and found the perfect car for me! This is my first time financing a car and he made the whole process fun. I love my new car and the whole team was great! 10/10 recommend going to Ernest and the rest of the team!
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June 2023 by Jessica Patel
We just purchased our Palisade for our growing family! Rick was our salesman and he was the absolute best! From the first phone call to the purchase, there was no pressure! He kept us updated on our order status and made sure our Palisade was exactly what we wanted! We love how he took his time to explain all the technology and safety of our Palisade! Lastly, we love how he added his own special touch with giving us a cake! That our 2yr daughter absolutely loved!!Thanks so much Rick!! ?All the staff at Hyundai were super friendly and great as well!
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June 2023 by Aleda Kirschbaum
Quick and easy. Tony did a great job breaking everything down for us, setting us up with the vehicle we wanted, and making the experience pleasant. I came in knowing what I wanted and he didn't try to push us into purchasing something else. I really appreciate that! Start to finish, it only took about 3 hours.
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June 2023 by Tyler Farrey
I always have a great experience dealing with the VW service department. In the past I have had the extreme pleasure of dealing with Mike , Jordan , Tyler,Alex and Kaylee who are all a cut above when it comes to providing a congenial visit. During my most recent trip I met Gilberto for the first time and his energetic professionalism was awesome. I was in for a routine oil change and had a daytime running light out in which case I was able to remedy a recall as well. My appointment went much faster than estimated. The entire staff at the dealership is so welcoming and you can really tell their customers feel at home whether buying or servicing their vehicles. Thanks again for another great experience McGrath VW service team
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June 2023 by Jen Grunow
From the moment I met Rick I immediately felt comfortable. He is not high pressure, he listened and knew what I was looking for, he’s professional and made my entire experience very pleasant. His follow up is amazing! He took care of me from the start to the end of the sale. I will be a returning customer. Thank you, Rick!I also worked initially with Tony in the used car department. He is also amazing! He is very relaxed, listens attentively and was very helpful and kind. Thank you Tony!!!!