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September 2023 by Michael D Adair
Do great work, get you in quick
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September 2023 by Jill Wood
They got us in right away and very professional. Highly recommend.
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September 2023 by Richard Barber
Got me in and out same day. Exhaust manifold pressure sensor.
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March 2023 by Ron Ross
I can agree that this shop has friendly staff but I have to relate their scheduling to a budget airlines. Either they overbook truck repairs that they can’t possibly accomplish in the given time or there is a culture of not being straight with the customer. My truck has been at the shop for two weeks longer than expected… wrong parts have come in and been reordered days later and I sat two days in the drivers room after being told my truck would be ready late Monday, now it’s Wednesday. Probably their biggest challenge is only having one shift… if they get behind it pushes everything out. I wish I would’ve been towed to a different shop. (Added after complete on Thursday) the shop did complete my repairs, the mechanic did explain all the work done, And in the end the service manager was very fair with me. (Upgraded to 3 stars)
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February 2023 by Trucker Ron
MHC is the worst Kenworth dealer in existence. I've gotten ripped off by them and I will never patronize their business again. They own most of the Kenworth dealerships around the States but I always try to find a dealership owned by another entity to patronize.
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November 2022 by Da'Marcus Boston
Great team of guys. Real friendly and all about business got me in and out in no time. Keep up the good work ? #Boyd Bro's Driver
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November 2022 by Amy Kra
Great employees and mechanics. Honest they will let you know what needs to be repaired and flexible schedule with getting you in.
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October 2022 by Eric Stephens
Good bunch of guys. Courteous, helpful, knowledgeable. Got me in and out in a reasonable time. Shop rates are really good for Kenworth shops.
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April 2022 by Jay Fair
I had a Peterbilt with a Paccar engine loading at JD in Dubuque , truck went in to derate, I called MHC Kenworth in Dubuque, they managed to fit me in, found a broken wire on the DEF system, cleared the codes and sent me on the way, thanks for your help MHC , Jay Fair, Fairway Transport Ancaster Ont,
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December 2021 by Koke-o Richard
Good place with friendly techs and polite people. They got me in right away and did my diagnostics and had me back on the road the same day.
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October 2021 by Ted H.
When you want excellent service and professional experience, you're in great hands with Brad and his team! As an owner operator, I rely upon them for all of my service needs. They are always very friendly, helpful and do a great job repairing my truck. Please consider MHC Kenworth Dubuque if you need service or repairs. Keep up the great work!
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July 2021 by Four Seasons
Stopped into MHC Dubuque for an oil change last week. Did not have an appointment, but Brad got me right in! They did a courtesy inspection on it and found brakes were low, and a wheel seal leaking. Got a quote, very reasonable and prompt service. Brad even took me to the truck and showed me the issues, and what to look for. Wittnessed a great team in the shop as well! Tech working on my truck and James the foreman kept me informed through every step! Had me in and out same day! Means a lot to an owner op who doesn't get home a lot! Thanks again Dubuque, will be back again!
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July 2021 by Linda Squires
This dealership is very unfair and don't care, we went into the dealership for a Def sensor issue and they immediately said it was on backorder and the truck would be sitting for a week waiting for the part. We called other dealerships and found they had several of the parts and was willing to send one to them, after telling this dealership we found one first off they got a bad attitude and second off they were not going to call since we reserved it. We had to call them back and unreserve it so this company would call.they got it the next day and than they came up that the truck had a leak, the whole time the truck was in the shop it never had a leak puddle underneath and afterwards u seen a big bucket of oil beside it them saying it came from our truck.well we got a loaner and was gone for 3 weeks and they didn't even fix all repairs they were told about and they were simple stuff like the windshield washer and break lights. When calling them about it they said someone will call us back and still no call . So in short if u bring your truck to this dealership be prepared to be sitting for weeks and don't expect them to be fair at all to the truckdriver they are out for themselves.
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July 2021 by Ed Tilden
The team here is great call with a bad belt they got me in and replaced both belts before they closed big ty to the mechanic got me back on the road made delivery on time ty ty
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June 2021 by Mike Sabato
I stopped in for a PM and although I didn't have an appt, Brad took me in and set me up. The mechanic was professional and nice too. Makes me wish I lived up here.Thanks guys.
