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April 2024 by McKenna Lincoln
They did my taxes in a timely manner and were very friendly. The problem is that they let my mother list me as a dependent, even though I had already picked up my taxes with all my information and refund amount on them, and assumed they had been filed. My mother then called me to tell me that my refund was changing because she listed me as a dependent, taking a significant amount of money from my refund. As a 25 year old who has been living on her own for 3 years with no financial support from my parents, I am not a dependent. Wagner failed to contact me to ask if I was okay with this changing, and changed it on their own. I am not sure how that works out, or is okay to do without the permission of the person who's refund it affects. When I called and asked if it could be changed back, they told me no changes could be made. Strange that they could change my information without my permission, but now they are unable to change it back. Listing me as a dependent when I am not, and not asking me first before changing it, is not an okay thing to do, and because of that I would not recommend Wagner Accounting & Tax service.
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May 2023 by Lindi Wheaton
After being a customer for over 10 years, the past 2 years have been annoying, frustrating and unprofessional. Taxes went unfiled last year and this year's taxes were sent to me 4 days before they were due. My interaction with the staff is unprofessional. I'm told he made a comment, "Forget them one time..." Yes, Tom!! You forget me one time and I get concerned you will do it again. If I didn't call to keep on top of my taxes, you would have forgotten them again.Tom will only make you a priority if you're a large farm or business but if you're a freelancer or have a basic 1099 forget it. He over charges and under performed!
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January 2023 by Natalie Frick
DO NOT RECOMMEND filing here. I had Marisa file my simple taxes. It’s been a year and I have yet to get my refund. She doesn’t return any calls or emails. I then got audited and she wouldn’t help me with that either. So if you want your taxes done right, don’t go here. She won’t respond to you & will waste your time and money.*Also with the response from Wagner below, you’re now offering to help after you have seen my review but failed to help me over the entire year when I have reached out. I called when I got audited, you had me drop my audit off… I stated many times it had a deadline to be returned and you all assured me you’d get back to me soon to help. I called weekly for over a month and was told Marisa would call me back. Here we are MONTHS later, still no retuned phone call or even email. Please don’t have your customers waste time brining paperwork to you, just for you to do absolutely nothing with it and leave us hanging. I had to complete everything on my own. Not to mention I was audited for errors made when my return was filed. I stand by my statement that I highly recommend finding elsewhere to get your taxes done*
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January 2023 by KGFX
Everything you want from an accounting firm. If you're looking for a change – I’d highly recommend the Wagner Accounting Tax Service.
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October 2022 by Rodney Coyle
Fast and convenient
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July 2022 by Shaun G.
No communication. No response to phone calls or email. No invoice for 1 1/2 years after continually asking for one. Finally get an invoice back dated 6 1/2 months.
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January 2022 by Cally Burkle
If you are a small business on a budget and need people on top of it for you, these guys are it. From payroll to income tax, and other misc questions. I'm so glad my brother sent me here.
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March 2021 by Matt Merz
Tom has been taking care of my taxes for years. He is always friendly, quick and professional. I recommend Wagner for anyone who doesn't want to tackle filing on their own.
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February 2021 by Doris Dawson
Dave was efficient and knowledgeable about tax questions and doing our taxes. He is always responsive and returns calls in a timely manner.I would recommend him to anyone. Thank you Dave
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October 2020 by Randy Chapman
Wagner accounting has been helping with my taxes for many years. Tom has guided me through the creation of several businesses, the home buying process, and overall best practices for managing multiple income streams including 1099 and w2’s. Without Tom, my wife and I would be completely lost as we’ve achieved financial milestones working for ourselves. Very few professionals will take the time to educate a client as they perform their services, the knowledge gained from this relationship has benefited me every day in my business dealings. You could not be in better hands for both your personal and corporate tax needs!
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October 2020 by Jody Chapman
I wouldn't go anywhere to else to do my taxes!! Wagner Accounting is very knowledgeable, reliable and very prompt. When tax season comes around I know I can count on them to do a quality job and if I have any questions they are happy to help!! They have been doing my taxes for over 10 years and I will keep going to them for their friendly quality service!
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October 2020 by Susie Quinn
Wagner has done our personal taxes for years. Each year we receive a pre-tax mailing let us know what is the latest tax information. Our personal taxes are done in a timely and professional manner, along with information on how to handle/ maintain for the current year. When we decided to open up our own Small Business, it was a no brainier to have Wagner included in our journey of starting our LLC, Tom and his staff guided us thru the accounting / tax process. They are always helpful when I call or email and respond in a timely manner. I highly recommend Tom and his staff for not just doing your personal or business taxes, but also for handling payroll. They do ours, and it is so worth it. I can use my time to work on my craft rather than deal with stressing on paying my employees and dealing with the tax part of it.
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October 2020 by Daniel Rank
I used a high-powered (and high priced) tax attorney in NYC for many years who I thought was excellent. I retired to Dubuque a year ago and wanted someone local...a friend recco’d Tom and I decided, with reluctance, to give him a try. I was pleasantly surprised: clearly knowledgeable as he answered my tax questions off the top of his head, completed the returns, including multiple states, quickly and I believe accurately. He also charged me considerably less than New York Andy! So my experience = fast, accurate and reasonably priced...I’ll be back in early 2021 to have Tom do 2020 returns.
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September 2020 by Jake Rios
Same company owner by the people who got our information in a timely manner. Either didn't respond to requests in regards to our taxes being finished. Our business lost out on thousands to dollars due to they not getting them done. Either gave excuses or never returned calls or emails. Tom Wagner was never in apparently. Use someone else like Fluhr
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October 2019 by Kim Nimsgern
HIghly recommend One Stop Tax Service. Very knowledgable staff. One Stop does our personal taxes, our business taxes and our weekly business payroll. I've never gone anywhare else.
