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November 2023 by Travis Bottoms
friendly quick and clean rentals
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October 2023 by Luke Johnson Entertainment
From (Johnson Family Works), I don't know what it is and why people have issues, we have never had issues with renting from them clied was Amazing even with the system down will definitely use again
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April 2023 by todd fishnick
The only place I go for my moving needs
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March 2023 by Matt Baker
Good guy working the counter. Very respectful.
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October 2022 by Eric S
Really Nice folks make renting a truck fun and easy.
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September 2022 by David Nielsen
I made a reservation online for a mobile pick up. When we got to the location, the website informed me that it was changed from mobile to hand pick up and to wait for the location to open at 9am, sadly, it was closed all weekend. Other than the taillight that was out, the truck itself was clean and in good shape. Finally, I put the gas I used back in, attempted to do the mobile drop-off, take pictures of the odometer, gas gage, and the truck itself, and it tells me I'll be charged $41 dollars for not refilling the tank. Not a great experience with a company who has been around for decades.
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July 2022 by Samurai Snow
I'm only giving two stars just because the lady I rented my truck from was very nice, and gave decent service. But when I called the next day after dropping off the truck, the guy I spoke to was very rude, and told me I would be getting some money back from the rental in a really rude way like he didn't want to give me my money back at all.Overall decent service in the late afternoon, but never go to this location in the morning.
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July 2022 by Nick Pickel
Terrible service, Clyde the elder man is a liar and a thief. We needed a medium size truck but he mentioned he had none, so he charged us more for an out of order (under maintenance) U-Haul truck. VERY loud exhaust and 4-6 inches of play on the steering wheel. He had no regard about the condition of the vehicle nor our safety with the truck he gave us. It was out of service when he gave it to us to use. Do not trust this man or any other employee. They try to scam anyone for anything. I don’t like writing bad reviews but, I also hate liars and thieves. I would suggest using a different company, or at least a different location than Dubuque, IA on Roosevelt ext.
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March 2022 by Brittney Schmidt
Can't seem to upload the video but we were 200% scammed by these people. We were told the uhaul we rented would be nearly full upon pick up. It was not. We have video evidence in their parking lot on the gas gauge, where we recieved it. Got the final bill and they charged us $50 for the gas we filled to EXACTLY where we received it (again we have photo and video evidence). I called corporate and they won't help me because pick up was in my husband's name and he works during the day! They had no problem letting me book it under my name AND my credit card but won't talk to me about their overcharging scam because I'm not him?! He called down to the shop directly expecting better service and was told "nothing I can do the man who helped you is only here 8-12 and only he can access your order) WE WORK DURING THE DAY! THIS IS RIDICULOUS. I'M HAVING TO FILE A BBB REPORT TO GET THE OVERAGE CHARGE BACK! I CANNOT BELIEVE THE LACK OF INTEGRITY AND PROFESSIONALISM. Do NOT rent from here unless you want to be lied on and stolen from! WORST MISTAKE OF MY ALREADY STRESSFUL MOVE! Con artists ?
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January 2022 by Matt Kleven
Great people on the Roosevelt extension, lots of trucks available as well as trailers. Highly recommend this place.
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October 2021 by Ashley Beckett
Yesterday afternoon I called into U Haul to place a 20.00 Van on hold she explained she does have 2 vans available.I drove there right away to get the van signed thr paperwork for the 20.00 Van and after my husband drove off with the U Haul I Noticed the Lady had charged my Card for a more expensive vehicle a vehicle I didn't not authorize but yet she charged my card for an amount I did not authorize.When I spoke to the lady she said well as long as he don't drive off the lot we can switch it out for the cheaper one.. Which should've been done in the first place!!!My husband has already drove off to finish our moving job so the lady would not do anything to help me.with the situation even know she knew she messed up the order and it was completely her fault.To charge someone's credit card a amount that is not authorized is theft!!
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June 2021 by Edward Dunn
Slow but nice people. New trucks
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May 2021 by R L
Very polite and easy to work with.
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April 2021 by Deanna Sifuentes
Fast and easy drop off
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February 2021 by Tom Pierce
Very nice staff and I will use them again
