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September 2023 by Majestic Miles Travel
This store is so awesome and Camden is fantastic, Very professional. I would highly recommend this store to anyone. Upgraded phone with no problems. Travel photographer from Galena, Il.
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July 2023 by Mark Thein (itsMarkThein)
This location has progressively gotten absolutely terrible... Sadly it's Dubuque's only corporate store therefore it's the only one to accept cash as payment. Unfortunately even for payments, you must check into a poorly run queue and wait for well over an hour - making it a huge inconvenience and a gamble of time.Simply don't ever visit if you're on any type of time constraint.Times are tough for everyone, understandably, though the sense of urgency at this place is non-existent and is perceived as wholly rude & impersonal.Of course, autopay would be ideal and would "save me the inconvenience of having to wait over an hour to pay my bill," sure, though as a restaurant worker, cash is still preferred in my world...As such, it was that last comment that prompted me to write this review. A little jab of unprofessionalism.
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May 2023 by Haeiyan Khan
Went in for a simple screen cover replacement and got excellent service. Thank you so much to Camden for thoroughly making sure my screen cover was placed perfectly on. She even went the extra mile and cleaned my phone!
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March 2023 by Hunter Deas
Called with questions after making the mistake of switching carriers. Melissa not only went above and beyond to answer my questions, and provided solutions for me, and did so happily and professionally.
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January 2023 by Ape4life
So I was lied to in store again and sold a product that I asked pacific questions about before hand. To then when I installed it I was told now it won't work and need to pay another $200-400 to buy more equipment to get the service I was first sold. Employee in store lied when I asked multiple times as well as rep on phone. Would not let me speak to another supervisor when I asked. And basically said not there fult. This like selling me car and then find out it has no engine. So I have to pay now 5x more to get same service I was sold. Even tho I have there sales rep recorded saying not to worry it will work. The online rep didn't care and said talk to them then. This concerns me that they sold services that wasn't gona work to me to make a sale and was rushed my out the door.
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January 2023 by Curtis “SlickTasticGuy” Prado
Had just an awful time. Worked with Isaiah and the man was just useless. I had to do the work myself and transfer my files over and i had to transfer my own phone number by calling old company and arrange it myself. All this guy did was sit there. USELESS!
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December 2022 by Mike Kapparos
Waited 2 Hours and price was higher than we were quoted a week ago
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October 2022 by Mary Thill
Melissa was very helpful. She went the extra mile to make sure my phone was working properly.
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September 2022 by Kim Bussan
I am a realtor/mortgage lender that needs my phone to work at all times of the day! Isaiah Martinez is great to work with! Very melo and very knowledgeable! He helped me in a very timely matter on many issues and also upsold me to a feature another store told me was not available. Isaiah has a bright young future ahead of him. I am looking forward to working with him again. He is going to be my go to guy when it comes to cell phones in the near future. I recommend looking him up.
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August 2022 by sweet baby Porcupine
So I read some of the other reviews here. I do find this be a nice store and the staff is usually friendly. But on the other hand I'm with the other people it takes forever and they don't keep one person there just to answer simple questions for other people that don't need work on their phones and stuff maybe they can do something about it I don't know.
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August 2022 by Dillon Sprague
Waited for almost 2 hours just to be told they were out of stock. Other customers just wanted to buy simple phone cases and had to wait over an hour.
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July 2022 by Ann Gudenkauf
Was less than impressed with this location and customer service. Waited approximately 45 min and walked out. All I wanted was to ask questions about free phone promo and got nothing. Only recognition I received from staff was to get my first name to be on a waiting list. Also there was only 1 Samsung phone on display and wasn't even the one I was interested in. Very few phones for display to look at (IPhone, Apple, etc). Won't go to this location again.
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July 2022 by Elliott sanderson
Very nice place. Staff is friendly and helpful. Been busy lately. So call ahead of time.
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November 2021 by John Kirk
The staff was extremely helpful, friendly and knowledgeable about what products and services.
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October 2021 by Kristy Mellody
Excellant experience! Treated very good with Rep Jamie. He was very knowledgeable and going with US Cellular saved us so much money.
