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December 2023 by steven zalaznik
Luke Tressel is very helpful and knowledgeable. Excellent service.
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July 2023 by Debbie Gross
Vicki is so AMAZING! She always goes above and beyond to help us! She is the best!
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May 2023 by Sam Turner
If I could give a negative star I would. US Cellular is very deceitful and will will not tell you (or not tell you) to sell you items. They tell you something is “free” and it isn’t. They sign you up for items you don’t want and you don’t find out until it is too late. They say your bill will be lower and it is higher than ever……run away from them as fast as you can! Signed someone paying for items she didn’t want need or was told she got.
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March 2023 by Chad Theis
I had the best experience with Vicki when upgrading to a new phone! She was extremely helpful, knowledgeable, and patient with all my questions. I would highly recommend going to this location for any issues or upgrades. Great customer service!
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March 2023 by Danny Taylor
Vicki Steffens was absolutely amazing and so fun to work with!! She answered everything and was a blessing to work with
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February 2023 by Keith Bonnet
Vicki Steffens was amazing. Helped me with the phone brand transition. She made sure I was comfortable before I left . Would highly recommend seeing her for a new phone
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January 2023 by Jacob Hocking
Got an iPhone 14 and went to another location. They told me I had to wait to get service. After 26 hours, still nothing. I stopped into this location on my way home and worked with Luke. He was the only one working and had a long line of people. However, he was able to get my phone working within 5 minutes even though the other location said it wasn’t possible. He also helped all the other people while I was there.
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December 2022 by Dennis Bejang
SHE IS A DOWN TO EARTH Consultant/Teller . She’s my GO-TO when I need something from them. She got the VIBE of how a customer services should be .
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October 2022 by Ronda Brimeyer
Vicki was amazing and she was super helpful. Always go to her she is super kind
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September 2022 by Amy Unmacht
Shout out to Luke T who is always friendly and very knowledgeable. We have been in several times lately and Luke always greets you with a smile even when he is swamped. He is polite and attentive to all customers in the store. Thank you Luke for making our experiences positive ones!
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August 2022 by Bobby Doyle
If I could give this store a fair rating...it would be -100,000,000 Million..I called my US Cellular cust service..a customer service agent and they recomend I visit a US Cellular store to get a sim card....I called the store which is a Re-seller of US Cellular.. and asked if I could get a sim card she said "Only If You Have a phone with you".She was Snarky at best...I took my phone to her store, She asked what I wanted (It was obvious she was fishing to see what I wanted because she'll pick and choose which she's gonna work with based on her potential to sell something..I chose to say Sim card (I actuall need to add a new line...She refused me a sim card..This is a quote "I am running low and I have to get in the system and I don't have time do do that" It then became I dont have one for you" keep in mind I had just called her....on the phone..I told her I'd call her boss, she said "go ahead"...I will be calling her boss...She began laughing in front of 3 of her customers. I am waiting for their response in order to post what else she said to me....This store is on The Arterial near the Hyvee gas station...She is a terrible selfish sales person..
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August 2022 by tom schroeder
My wife and I recently purchased a new phone with Vicki Steffens.She was very friendly and knowledgeable. She was able meet our needs without being pushy and trying to upsale. It was a very pleasant experience.
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August 2022 by Mr. President
Absolute. Best. U.S. Cellular. Center. Ever! My wife and I went today to upgrade our phones from a Samsung Galaxy S9 and S20 respectively to Samsung Galaxy S22 and S22+ respectively. We had the smoothest service we've ever had at a U.S. Cellular center before. We hardly had to wait long for service due to knowledgeable and friendly staff. They were helping each other too as a team. We had Vicki Steffans help us with our upgrade and she was AWESOME!! She earned awards for top sales person in 2019 and 2021 and it showed! She felt caring and thoughtful of our needs and made our purchase comfortable and not forced. We weren't just another commission check. She had truthful stories she had of past customers to explain why device protection is a smart purchase and explained the why for new chargers USB-C capable boxes and why they are important to not burn out your battery. She felt like family and I want to only work with her on my U.S. Cellular services because she is an absolute ROCKSTAR!! To compare, the last time were in the Asbury Road location (before it closed its doors) and the Wacker Plaza location, they both had extremely pushy sales people that literally talked $[-]*+ about other customers that walked out during our visit saying they wouldn't activate their phone since they didn't purchase it through that salesperson so they'd get the commission. Vicki Steffans is a complete 180° from those guys!! Go today and see Vicki, she'll take very good care of you and your phone needs!!
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July 2022 by Elizabeth Grace
We upgraded our phones and at that visit we had great customer service When we were having issues with our new phone we went in again and Luke was amazing. He was the only one working but he made sure all customers needs were met and was super helpful and tremendously patient.
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June 2022 by Josh Merritt
Absolute. Best. U.S. Cellular. Center. Ever! My wife and I went today to upgrade our phones from a Samsung Galaxy S9 and S20 respectively to Samsung Galaxy S22 and S22+ respectively. We had the smoothest service we've ever had at a U.S. Cellular center before. We hardly had to wait long for service due to knowledgeable and friendly staff. They were helping each other too as a team. We had Vicki Steffans help us with our upgrade and she was AWESOME!! She earned awards for top sales person in 2019 and 2021 and it showed! She felt caring and thoughtful of our needs and made our purchase comfortable and not forced. We weren't just another commission check. She had truthful stories she had of past customers to explain why device protection is a smart purchase and explained the why for new chargers USB-C capable boxes and why they are important to not burn out your battery. She felt like family and I want to only work with her on my U.S. Cellular services because she is an absolute ROCKSTAR!! To compare, the last time were in the Asbury Road location (before it closed its doors) and the Wacker Plaza location, they both had extremely pushy sales people that literally talked $[-]*+ about other customers that walked out during our visit saying they wouldn't activate their phone since they didn't purchase it through that salesperson so they'd get the commission. Vicki Steffans is a complete 180° from those guys!! Go today and see Vicki, she'll take very good care of you and your phone needs!!
